HSBC (merged)

joncow75

thats the service centre number. That department has now been handed over to those seeking to claim back charges. I'd go with desperate lou's advice and ring in the morning. HSBC seem to be pretty good at giving an offer around the 8 week mark. As youy've reached that, i'd be on the phone chasing them. See what they offer, and if its not what your after proceed to MCOL. If you do that now and the offer you receive in a couple of days is what you want, it may be too late and your in the court process that may take a few more weeks. It's really up to you though

evilsheep

Hello

When responding to DG's request for a breakdown of charges, do I enclose the exact figures as detailed in my MCOL? Or should I update the spreadsheet with the interest accrued up to the present date?

I presume it's the MCOL figures that should be sent, as otherwise the POC information I'm sending would also need to be updated, however I just wanted to check this out with you wise board members before posting my letter!

I've had a look, but can't find an answer to my question on the forum. My apologies if this has already been answered.

Thank you!

joncow75

deedee2665 wrote: »

from 1996 t&c's Midland

Midland
The Listening Bank
Terms and Conditions

7 Borrowing from us
7.1 Borrowing can be arranged either by overdraft or a separate loan. The most suitable form of borrowing will be agreed between you and your manager. In some cases, we may need security.
7.2 You must always keep your current account in credit unless we have agreed an overdraft with you.
7.2 If an overdraft is agreed, the interest rate will be shown in a letter that sets out the terms of the overdraft.
7.3 You must not go over any overdraft limit that is agreed with us unless you get our agreement first.
7.4 We may decide not to pay a cheque or other item if it would make the account go overdrawn or go over an agreed overdraft limit.
7.5 We may reduce your overdraft limit but we will write to you before doing so.
7.6 We will tell you the amount of:
. any arrangement fee we may charge for agreeing your overdraft
. any fee for reviewing your overdraft
7.7 If we pay a cheque or other item you issue and, as a result, your account goes overdrawn or goes over your agreed overdraft limit, this does not mean that we have agreed an overdraft or an increased limit. You must immediately pay enough money into your account to cover the overdrawn amount or the amount that is over your agreed limit.
7.8 If your account goes overdrawn without an agreed overdraft, or you go over an agreed overdraft limit, we will charge interest at our Standard Debit Interest Rate on the amount by which your account is overdrawn. We will continue to charge this rate until:
. we have written to you agreeing an overdraft
. the cleared balance on your account is back within your agreed limit
. there is a cleared balance on your account if you have no agreed limit
The Standard Debit Interest Rate may vary and is on display in all our branches. We will publish any changes in the national press.
7.9 As well as charging interest for unauthorised overdrafts, we may also charge a fee to cover the cost of the administration involved (see the relevant price list).
7.10 Every day, we will work out the interest you owe on the cleared debit balance of your account. It will be debited to your account either monthly or quarterly depending on the term we have agreed with you, and if we have to make demand.
7.11 Unless we have agreed other terms with you in writing, we may at any time end your overdraft limit and demand that you pay any money you owe us immediately.
7.12 If any accounts you hold with us are in credit, we may use them to reduce or repay any amounts you owe on other accounts you hold with us in the same name (including card accounts you hold with us). If we decide to do so, we will tell you why and when it will be done.

Interesting! We aren't allowed to go overdrawn & They may charge a fee to cover the cost of administration if we go over our overdraft. Cost on seperate price list

Thanks for that deedee

tracepppp

desperate_lou wrote: »

hi traceppp

Still thinking about what they have done, the liars!!!I bet they are hoping you will drop it now, stick to your guns.

My husband popped into his bank (barclays) and spoke to the manager and he said banks will pay out they just putting stalling tactics in place and trying to frighten people into stopping their claim, especially barclays who are scared of the court, because there is no way they can show breakdown of charges amount to £30-£35. Apparently its how the system is set up to work, not the employees. He thinks the charges are terrible and said everyone should be claiming their charges back.

Hope that gives you a bit of reassurance. keep going you ll get there in the end.

Hi Lou
No, not given up. I have my form to fill out here to FO for my complaint. I'm going to find a solicitor to act for me (I simply can't face doing this on my own) so just trying to find one that charges less than 25%! I'll get there in the end, just take more time. Actually would love a day in court, have decided now whatever offer,if any, they do come out with, I'm going to refuse! I want the lot plus interest!
Thanks for your support and I hope you get more luck than me, my hubby thinks I have no chance!!
Trace x

rapierman

Currently in the Process of going to court (10th August), anyway i have recieved a letter from HSBC solictors asking for the breakdown of charges, as HSBC hasn't supplied them with one!

1) So should i send them a copy as they have asked? or ignore the letter?

P.S plus they sent it to my old home address! good to see the communication between HSBC & their solictors is up to date.

Sorry if this has already been discussed, but would like some guidance.

Thanks

Gareth

joncow75

Yes do send them a list of charges as it will only look bad against yourself if you don't. Try to be as accomodating as you can, so the judge will look favourably if it goes that far. As for communication i'm not surprised at all with HSBC, they have made all sorts of mistakes with my accounts in the past due to sending post to wrong address / people, charging to and from the wrong accounts. The funny thing is D&G solicitors is actually part of HSBC I think.

rapierman

That doesn't suprise me, but thanks for the advice, will post something off to them today, also pointing out change of address.

bingobella_2

Hi all,

I first wrote a letter to HSBC to claim back £2778 in charges on 29th May 07, they replied within 7 days with the usuall "we are investigating the matter" "we have 8 weeks to reply" but since then i have been charge a furthur £75 on top of the £2778 should i write to them again stating that i have a new balance or should i wait for this claim to finish and then start a new claim for that????

Can anyone help!

I should hopefully receive something by 24th July fingers and toes crossed!!!

Ive been reading that people are getting the money but only 90% ish that would be ok for me!

Bingobella xx

stargazer59

bigbadbri wrote: »

Do you have the e-mail address?

hi yes i e mailed kateeaves@hsbc.com.. and kept a copy of each e mail i sent too ..good luck

Patch_3

Hi

so I just phoned HSBC to ask why they have not made me an offer within 8 weeks as promised (in fact its more than 8 weeks but nevermind).

The lady said she was going to pass a note to her supervisor and have a letter sent out right away. When I asked what that letter might contain she said she could not say as it was a legal challenge document. Why would she use that term I wonder. I'm a bit worried now, from the way the lady spoke and the fact she did not call it an offer letter or something along those lines I suspect they are going to say that they will not pay and intend to defend any claim made against them.
Does anyone else have any idea?
I will phone them every day from now on until they say they have sent a letter. I am a glass half empty sort of person so I have a bad feeling about it. Its taken since 5th of Febuary to reach this point and now I feel like I will be taking them to court after all.