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HSBC (merged)

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Comments

  • deanhu
    deanhu Posts: 11 Forumite
    THEY'VE DEFENDED THE CLAIM...

    Hi Guys

    Ive sent all my letters to HSBC with no replies so i posted my details on MoneyClaim for £1500, I submitted it on 24/03/07 and it was acknowledged by HSBC on the 27/03/07. I have recieved a letter today (30/03/07) saying that HSBC are defending the claim.

    What do i do now.....do i just wait.....?
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    10,000 Posts Combo Breaker
    The have 40 days to send out the information/statements and this is often sent out in batches.
  • deanhu
    deanhu Posts: 11 Forumite
    deanhu wrote: »
    THEY'VE DEFENDED THE CLAIM...

    Hi Guys

    Ive sent all my letters to HSBC with no replies so i posted my details on MoneyClaim for £1500, I submitted it on 24/03/07 and it was acknowledged by HSBC on the 27/03/07. I have recieved a letter today (30/03/07) saying that HSBC are defending the claim.

    What do i do now.....do i just wait.....?


    Forgot to say......On MoneyClaim Online it says its 'Acknowledged' but i had a letter today with the box marked 'I intend to defend all of this claim' ticked.
  • debi1970
    debi1970 Posts: 20 Forumite
    Can anybody help me please!!!! I spoke with my bank today the HSBC. They have told me that my claim will take up 2 4 weeks to be investigated. My claim is been dealt with at the Service Quality team at Arlington Business centre in LEEDS does anybod no the telephone number please as the refused to give it to me
    THX
  • Thinkpink_2
    Thinkpink_2 Posts: 45 Forumite
    debi1970 wrote: »
    Can anybody help me please!!!! I spoke with my bank today the HSBC. They have told me that my claim will take up 2 4 weeks to be investigated. My claim is been dealt with at the Service Quality team at Arlington Business centre in LEEDS does anybod no the telephone number please as the refused to give it to me
    THX

    i have the following numbers for HSBC

    Service Quality Team: 0800 881 155
    Charges Team Direct: 08456 028 006
  • Thinkpink_2
    Thinkpink_2 Posts: 45 Forumite
    They also have an email address: servicequality@hsbc.com
  • Natalieee_2
    Natalieee_2 Posts: 151 Forumite
    gormangastgam wrote: »
    ha ha - it wouldn't surprise me if they didn't. Thanks for the reply. I rang them and they said they sent it to my other address which is my parents house so I'll so find out if thats crap or not. If I dont get a reply to my second letter within the 14 days should I start my court claim or should I give them a little longer. When I rang they said its taking about 8 weeks to fully sort out. Is this just a stalling tactic?


    Its up 2 you .. if you want all your money back and you can afford the time & money to start court proceedings then do!!

    I didnt have the money, so i waited, and im expecting a letter to drop in anytime soon (they sent it on wednesday apparantly but its not here :mad: )

    They say they have 8 weeks - which they do - but the average time-scale seems to be approx 5 weeks from when they put your letter on their system - which could be up to a week after you actually sent it!!

    I just kept ringing and ringing and ringing for more info...

    Good luck :p xx
  • Natalieee_2
    Natalieee_2 Posts: 151 Forumite
    Thinkpink wrote: »
    They also have an email address: servicequality@hsbc.com

    Oh I Didnt Know That Thanks Hun

    Im Going To Email Them Now & Ask Where My Letter Is

    The Woman On The Phone Today Was VERY Unhelpful & Basically Said If My Letter Has Been Stolen (Unfortunatley I Live In A Shared House Where People Seem To Steal My Post For Some Unknown Reason :mad: ) Or Lost In The POst The Only Thing They Can Do Is Send A Copy To My Branch, Which Is 20Miles Away From my Work, Closes @ 5 And Doesnt Open Saturdays .. SO ITS JUST NOT GOOD ENOUGH :mad: They Wind Me Up SO Much

    I Cant Wait Till This Is Over x
  • louloujs
    louloujs Posts: 285 Forumite
    deanhu wrote: »
    Forgot to say......On MoneyClaim Online it says its 'Acknowledged' but i had a letter today with the box marked 'I intend to defend all of this claim' ticked.

    This is normal.
    Lou
  • louloujs
    louloujs Posts: 285 Forumite
    deanhu wrote: »
    THEY'VE DEFENDED THE CLAIM...

    Hi Guys

    Ive sent all my letters to HSBC with no replies so i posted my details on MoneyClaim for £1500, I submitted it on 24/03/07 and it was acknowledged by HSBC on the 27/03/07. I have recieved a letter today (30/03/07) saying that HSBC are defending the claim.

    What do i do now.....do i just wait.....?

    Yes, wait a bit longer I'm afraid. They have 28 days from the date of service to lodge a defence, if they do you'll get an Allocation Questionnaire to fill out, if they don't you win!!!
    Lou
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