HSBC (merged)

Rain_is_Insane

Take a look in the HSBC thread or in the success stories, most people post the timescale it took them to get responses etc

tiptoptony

I filled with MCOL and HSBC have put in a defence. I have completed and returned an allocation questionnaire 3 weeks ago, but have heard nothing from the courts. Is it usual to wait this long, also I have had nothing from HSBC..like another partial offer, what should I expect to happen next?

mjheffy

Beginning Jan sent 14day letter
15/1 Overdraft removed leaving £400 overdrawn and 2 weeks benefit swallowed up. Account then frozen when we moved payment elsewhere.
31/1 filed with MCOL
5/2 HSBC filed an acknowledgement which will expire tomorrow.
27/2 receveived an offer fo around 85% dated 6/2 giving 10 working days to respond. Just how were we supposed to do that?
2/3 Defense filed and court allocation questionaire received
3/3 letter from DG Solicitors asking for breakdown (why ever dont HSBC pass over all info or is this another stalling tatic?

Feeling picked on by HSBC and hope they dont take the 3 weeks as above but we will persevere and will win. The help from this site is excellent. You will find the answer to every question already here. I know what to expect in the letters and how to respond. Much less daunting becuse very few will have gone to the courts before.

Thanks to all who give their time and advise. Hope to put a success story on soon.

Twinkly

I'd like to ask about claims for amounts over £5,000. Having told my boyfriend about this site and gone through my own stuff he is considering doing the same with his HSBC account. He has probably paid well over the limit of £5,000 over 6 years.

My question is could he file for seperate claimes of £5,000 each detailing particular periods of time they were charged for each claim ? Settling for one claim of £5,000 would be wonderful but incredibly irritating if he is owed way over this amount and possibly enough for two claims. Is there a limit on the number of claims for one bank ?

Twinkly

mjheffy wrote:

2 weeks benefit swallowed up.

Feeling picked on by HSBC ...

When a mandate appeared requiring recipients of benefits, including Child Benefit, to have their payments made directly into a bank account the managers of every bank in the country must have thought they'd died and gone to heaven. The DSS Benefits and Inland Revenue systems are notorious for their inefficiency and the potential for raking in charges on the back of widespread chaos is frankly astronomical. With past experience of bank inefficiency and their charges, the knock on effect on claimants and the resulting unchecked carnage of bank accounts is a risk I wasnt willing to take.

I have a basic bank account for this purpose. Money in, money out. No Direct Debits, nothing else goes on with this account. I appreciate this isnt going to be practical for everyone to do though.

It is an absolute disgrace that people on the lowest income in the country are sitting ducks for the banks to take pot shots at. Benefits are set at the minimum level the government says you need to live on which is still below what most people actually need even with some benefits awarded in respect of help or care when you are so ill you cannot take of yourself.

Benefit payments into a bank account are clearly coded as such for the bank and the customers identification. Where a bank is fully aware that a customer is a benefit recipient it is absolutely sickening and morally outrageous that they apply charges regardless.

I am aware that there is a document that you can present to the bank to safeguard an amount of your benefit but also aware from posts on this site that they disregard this anyway. There can be absolutely no justification of the theft of two weeks of someones benefit that they are relying on to live on.

I wish you the very best of luck with your claim and that you get back every penny that you are owed. :T

zAndy1

My wife is in a DMP with payplan and currently paying approx £4pm to HSBC , her O/D with HSBC is approx £1300 and they are still charging interest of approx £18 every month, suffice to say she'll never pay it off at this rate. Anyway, she's going to try and reclaim charges, I've checked her statements online and there are overdraft fees totalling £630 approx mainly during 2005. When we write to the local branch to ask for the charges back should we say that we don't mind if they are credited to her account in order to reduce the O/D? Would doing that rather than expecting them to just send her a cheque for the amount possibly help avoid any hassle?
And presumably it's ok to hand the letter in at the local branch and does it matter if it's not the branch where the account is based?

Edinburghlass_2

No need to do that, they will pay any monies reclaimed into the account with the debt so don't worry about that.

zAndy1

Does the schedule detailing the charges you are claiming back have to include the actual statements or can you just list them on a spreadsheet (date/amount/description)?

Thanks

Edinburghlass_2

Do a spreadsheet, you can use the Interest Calulator for this, including as you say charge, date taken and description.

tiptoptony

tiptoptony wrote:

I filled with MCOL and HSBC have put in a defence. I have completed and returned an allocation questionnaire 3 weeks ago, but have heard nothing from the courts. Is it usual to wait this long, also I have had nothing from HSBC..like another partial offer, what should I expect to happen next?

can anyone help?