Direct crooks not direct line!

maninthestreet

Surely if you can afford a £102K car, £3.2K to insure is little more than 3% of it's value???

Downwithdirectline

lisyloo wrote: »

I am a little confused.
There was a company a year or two ago who got some of their prices wrong (I think it was Hastings). They gave their customers notice of the new premiums and my recollection was that provided they gave the notice as per the contract, then there was provision for this and it was legal.

Also don't you have to exhaust the insurers complaints procedure first before the ombudsman will get involved?

I have reported the matter to the F.O. and they said they will deal with it...nothing about me having to battle it out with DL myself.

oscarward

lisyloo wrote: »

Also don't you have to exhaust the insurers complaints procedure first before the ombudsman will get involved?

Not quite true. I rang them and they listened but didn't make judgements or offer advice. Just took the details (As I saw it) issued a case number and then write to me and the organisation head office I was complaining about with the details, the insurance broker not the building society BTW. They have a list of addresss's and names to contact so it went to the MD which must have concentrated his mind.

It worked because the letter was passed on and the building society wrote to me and said they would investigate and get back to me. We resolved the issue without going to formal complaint.

If you wish to take it further then you have to progress it through the complaints procedure before going back to FOS for formal action.

The point is that you prove to the organisation you are arguing with you mean business and know how to complain and what to do if they don't deal with you. Also you don't have a frivolous complaint.

lisyloo

Surely if you can afford a £102K car, £3.2K to insure is little more than 3% of it's value???

That's not the issue here.
The issues is whether this is illegal or not.

Downwithdirectline

Update!!!!!!

Spoke to direct line today and they said that they cannot honour their quote because the !!!! Who quoted me made a mistake.

So what's that got to do with me????

Anyway, i told her i'm going to go till the end with them via the financial ombudsman but she didn't give a monkeys. She categorically said that there is nothing they can do and will await a letter from the ombudsman.

property.advert

This is utter tosh.

aheaton46

property.advert wrote: »

This is utter tosh.

So because it's more money than you have experience of, it's made up?

property.advert

aheaton46 wrote: »

So because it's more money than you have experience of, it's made up?

I don't think so by a very wide margin. I am referring to the £100k plus, not the couple of grand that you may be referring to.

raskazz

Why on Earth would anyone go for a crappy Direct insurer for a £100k car? The world has indeed gone mad. Could've probably got a proper Chubb/Hiscox policy for not much more than the original Direct Line quote.

mikey72

raskazz wrote: »

Why on Earth would anyone go for a crappy Direct insurer for a £100k car? The world has indeed gone mad. Could've probably got a proper Chubb/Hiscox policy for not much more than the original Direct Line quote.

As your post doesn't answer the op at all, it would appear the days of the broker adding value are now gone, and that is why the customer is choosing to spend elsewhere.
Perhaps trying to sell your services as being of some value, rather than rubbishing others is the way to improve your image.
The FOS is the way to go, but the op is already on the right route already.