We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Direct crooks not direct line!
Comments
-
I told the guy on the phone, Clive, that I'm taking them to Court and reporting this to the Financial Ombusman.....All the response I got from him was, "Sorry, sorry, yes I can quite understand, sorry, sorry, sorry."0
-
Mercedes cl5000
-
Downwithdirectline wrote: »On 13th December 2010, I took out a new motor insurance policy .......Nine weeks later I receive an ominous letter from Direct Line ..... Anyway, it's in the hands of the financial ombudsman now........
Top marks go to FOS. They can move when the customer has been so badly treated!
Do tell us how you going to manage to get them to take this over within minutes of you getting the ominous letter. (13/12/10 + 9 weeks = 14/2/11)0 -
0
-
Thanks for the link!
It was worse than that. I sent them my proof of NCB to which they said they had recieved. They just felt like bumping up the premium by £1,700 - no explanation given! No explanation would suffice anyway if one was offered!0 -
Nah i do not work for them!! just cos i say i not had a issue, you say i work for them!Downwithdirectline wrote: »Sarahjayne1977 - you don't work for direct line do you?Extra earning 2012 From Surveys Etc
Pure-profile £50...Valued 80..Onepoll £120
Panelbase £33.00...Shop/Scan £40..Crowd £18.00..PO £10.45..Spring £20..voice £20
IPSOS £30...My survey £5..Ebay Sales £350
Pine £21..JTA £5..RO £20..RewardO£20..Wonder £5.O Bar £310 -
have they offered any reason for the increase? incorrect model entered,age etc (if there has been an error on consultants part,this may not get picked up for a few weeks)0
-
Most Insurers have various audit reports, which are looked at by a technical team, to check the policies set up by their sales teams.
A decision has obviously been made by a team leader or supervisor within the technical team to contact the OP, to see if they can get away with changing the terms the sales person has incorrectly offered.
Hence why the OP needs to raise this with a manager or complaints team to force Direct Line to honour what they originally agreed.The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.0 -
Downwithdirectline wrote: »Mercedes cl500
With 9 years NCD, do you live in Beirut or are you certified blind?My farts hospitalize small children
0 -
I have been with Direct Line for 11 years now, and on the occasion i put in a large claim for a Vandalised BMW claim 8k they were very good!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards