Specsavers - do they have a complaint department and head office?

wealdroam

celeste110 wrote: »

I am totally annoyed...

Celeste110, please stop spamming the boards.

That's now four times you have posted this.

jonesdave824

I have been advised by my solicitor to contact you.
I am aware of other serious complaints in regards to your contact lenses, I also started a contact lense trial, all 6 different lenses where rubbish one so bad I had to go to A&E as my eyes where so blood shot they where running constantly, I was told to remove the lenses ASAP. I went back to (Clacton-on-sea) branch they told me its my eyes, which is rubbish as I was previously at an independant specialist and didn't have any of this.

so they then said I had tried all the lenses and they couldn't help, I paid to be signed off and was greeted with rude staff as I didn't want to buy lenses that blurred my eye's, They gave me my prescription after a long standing dispute. I went online with my presciption and bought the said same lenses that you sell for half the price. Anyway after months of concern about my left eye I went to the colchester branch, Had another eye test yesterday and the graduate optometrist, he told me that the clacton branch had given me the wrong precription for my left eye, which has caused muscle damage to the eye, we where unable to get my left eye to focus on any of the tests, he was worried it may have caused long term issues.

I am willing to cooperate and hope you are able to help me.:mad:

ThumbRemote

jonesdave824 wrote: »

I have been advised by my solicitor to contact you. [snip]

I think you need a better solicitor then.

colinq

I have a very similar complaint, mine also includes glasses I was supplied with, anyway I am trying to find out the head office address, I am recovering from cancer which left me very unstable physically and I was treated absolutely disgracefully.

[Deleted User]

colinq wrote: »

I am trying to find out the head office address,

The irony of someone unable to find the address of Specsavers is not lost on me

From their website

Specsavers_website40596404 wrote:

"“
Registered Office
Specsavers Optical Group Limited
La Villiaze,
St Andrews,
Guernsey
GY6 8YP
Registered in Guernsey
Registration No 12249"

It was posted earlier in the thread as well

hcb42

To be fair they are trying to help.

[Deleted User]

hcb42 wrote: »

To be fair they are trying to help.

Help who? My response was to the latest poster, not one from years back...

hollydays

Moneyineptitude wrote: »

The irony of someone unable to find the address of Specsavers is not lost on me

From their website


It was posted earlier in the thread as well

:rotfl::rotfl:
Picked up some sunglasses I'd ordered in a hurry from them yesterday , very happy with the quality and price .

Zoenallon

Hi Rachael,

I was wondering if you would be able to help me as ive tried to solve this problem civility but as i was totally disrespected im left with only one option and that is to take this matter to court and I would prefer if I didn't have to do this as i am a pensioner and this has caused a lot of unnecessary stress please get back to me as soon as possible thank you

wealdroam

Zoenallon wrote: »

Hi Rachael,

I was wondering if you would be able to help me as ive tried to solve this problem civility but as i was totally disrespected im left with only one option and that is to take this matter to court and I would prefer if I didn't have to do this as i am a pensioner and this has caused a lot of unnecessary stress please get back to me as soon as possible thank you

Hi Zoe, welcome to the forums.

It is now nearly three years since Rachael, aka Specsavers Company Representative, last posted on these forums, so it is just possible you may wait a little while for a response.

Perhaps if you were to post details of your issue here someone may be able to help you.

In the meantime, maybe MSE's Small Claims Court guide will be useful.