Glasses Deals Discussion

ReglazeMyGlasses

damnjet wrote: »

ReglazeMyGlasses

A bit slow i found, from sending off to receiving back about 4 weeks.If the up selling was cut out i am sure could have been quicker.

Hi Damnjet,

I can understand how it can look that way but upselling is not something we do. We have tried to replicate our telephone service via email only. You see customers can either opt to have a phone call when their glasses arrive or just to be emailed a quotation. When someone asks for a phone call, we ring them and have the discussion on the phone. We will give our recommendation, give them all the options and then find out what they want and invoice them for it. Once they have given us their choice of lens, we never try to convince them to go for anything else...once they have told us first time, that's what they get.

We try to do the same thing on email. Basically when someone sends us their glasses and when they have not specifically requested a particular lens type, we put every item on the invoice and ask the customer to state what they want removing. We do try to explain this at several points during the whole process, and customers can always ring us to tell us their choice if using the dispute system is tricky or time consuming. It's a relatively new system and service offering and we are monitoring its performance
in order to develop it further for both speed and convenience.

The reason for longer than usual turn-around times is due to a combination of volume and staffing at any one time. I do apologise if getting your reglazed glasses back took longer than expected.

Kind regards

James

sharalee99

http://opticians.superdrug.com/

whilst browsing for cheap glasses, came across this. Had no idea they did glasses!

pmduk

I may be wrong, but that site looks like they're just reselling selectspecs glasses - it's even based in Westgate

drewstew

Recently bought my first set of varifocals from a high st chain. Bought top of the range, but was still disappointed. Asking them if this was the best I could expect from varifocals, was told only..."It's the best they do...". They acknowledged there is better out there, but wouldn't tell me where to find them. Apparently mine have Pentax lenses, whereas I now read on the internet that Zeiss are the best. Still can't find who supplies glasses with Zeiss lenses though! Can anyone help please?

adandem

I need varifocals, every shop I've been to has said that their cheapest ones aren't very good. I would really like to know why they sell them then?

cazpumpkin

At my local Specsavers I had a free eye test with a vouche. Glasses start from £25 a pair , I bought 2 pairs as I need reading glasses as well, grand total £50 .

That seems very reasonable to me for a fully qualified optician, perfectly fitted, My eyes checked with a machine before The eyes test, I know I'm going to get them Quickly within a matter of days, Going to be fit for the purpose , Measure properly, fitted properly , And I can see myself in a mirror before I buy them, I don't have to worry about The health of my eyes being overlooked.

I believe it's a false economy to buy online, I've also posted this in the other Glasses discussion thread this morning, I have nothing to do with opticians I am a normal poster, The reason I am posting this On the cheap glasses thread It's because Specsavers do do cheap glasses start from £25 I think that's cheap, Also as a reminder that just how cheap they can , they compare very favorably With the prices I am reading for online, You can't put a price on Your eyesight And the aftercare you receive

All the little things like Tightening the arms orAdjusting Or even replacing the lenses at no extra cost If you can't see out of them properly when you receive your glasses

Oddjob

I've just sent for a home trial of 4 pairs of glasses from Glasses Direct, thinking of taking up the offer with the MSE code and the 241 deal. They have said they will honour the code after Tues if I don't get them in time to order but they also said that they often have extra deals on their website. Does anyone know if the 241 glasses over £55 is always on and what other offers do they normally have anyway if I didn't take up the mse code offer? With the extra coatings I want, the two pairs of glasses will be costing £105. The same coatings, thin lens etc on a pair I saw that I liked at Boots would be £110 or £100 just for the one pair. I've never bought glasses on-line before. Still might shop around at Specsavers and the like though as I do agree with Cazpumpkin above, but GD do say that you can return them for a full refund or replacement which does give some peace of mind.

Oddjob

cazpumpkin wrote: »

At my local Specsavers I had a free eye test with a vouche. Glasses start from £25 a pair , I bought 2 pairs as I need reading glasses as well, grand total £50 .

That seems very reasonable to me for a fully qualified optician, perfectly fitted, My eyes checked with a machine before The eyes test, I know I'm going to get them Quickly within a matter of days, Going to be fit for the purpose , Measure properly, fitted properly , And I can see myself in a mirror before I buy them, I don't have to worry about The health of my eyes being overlooked.

I believe it's a false economy to buy online, I've also posted this in the other Glasses discussion thread this morning, I have nothing to do with opticians I am a normal poster, The reason I am posting this On the cheap glasses thread It's because Specsavers do do cheap glasses start from £25 I think that's cheap, Also as a reminder that just how cheap they can , they compare very favorably With the prices I am reading for online, You can't put a price on Your eyesight And the aftercare you receive

All the little things like Tightening the arms orAdjusting Or even replacing the lenses at no extra cost If you can't see out of them properly when you receive your glasses

See my post above, I do agree with you to some extent, I have never bought glasses on-line before but I have spoken to Glasses Direct as I was thinking of taking up the offer with the mse code.
I had an eye test and eye health check at Boots so that bit has already been done. I tried on several pair at Boots - in fact ordered one pair £50 - I got a 25% discount for my age £37.5 plus I had some love to shop vouchers I could use on the so they actually only cost me £2.50 in 'real' money lol.
By trying them on there, I got the measurements I needed for a pair to fit comfortably and by having a home trial - which is unlimited - I can try on as many as I like at home and be able to ask the opinion of as many friends I like before deciding which ones I want to order. If when they come, I don't like them, I don't feel they fit well or whatever, even though I need special coatings/thin lens etc on them, I can send them back for a full refund within 14 days. The cost of two pairs, both with the thin lens and extra coatings is almost the same as I would pay for one pair from Boots. That to me is a pretty good deal. I think most opticians do minor adjustments for a small charge, but some of the ones I have ordered for the home trial have flexi hinges so probably won't need adjusting anyway. If I choose to have just one pair, there is a pair I like in their sale for £30 - were £95, without being able to use the mse code, that one pair with the thin lens and the extra coatings the opticians advised me to have will still only be £57 = just noticed there's a code for am extra 1% off as opposed to the £100 at Boots. That's why I decided I might just give it a go.

sparkovic

Glasses Direct - ordered 2for1 for £19 as per last week's e-mail - delivered today - great deal + service !!

Oddjob

I am looking to order some glasses from Glasses Direct. I'm not sure yet if I am going to get the order with the second frame free or not, I am waiting for the home trial. To get the second pair free, I have to order one of the pairs at £55 or over, but the two pairs I am interested in are both in the sale so don't qualify.
They have an offer on that if someone refers you, you get £30 off your first order and the person who has referred you gets a £15 Amazon voucher. Would anyone who has bought from them like to pm me their name so we can take up that offer if I do decide to buy the sale frames which is looking the most likely at the moment?