Disgusted at ebay/paypal/buyer...

MrsBartolozzi

jasmineswhiskers wrote: »

Where does it say 'You will get up to £41 if your item is worth more than £41'? It says to me that if your item is worth £41 you will get £41. If it is worth less then you will get that amount.

"up to the value of the item, or £41 whichever is the lowest "

So when does £41 become the lowest value you could get in compensation then if this is the case?

If your item is worth £25 you get £25. This is the value of the item, which is lower than £41.

If your item is worth £41 you get the value of the item (£41) which also happens to equal the £41 limit.

If your item is worth £50 do you get its value (£50)? No, you get the £41 which is the lower of the two values.

mobile48

You are correct it does mean that. But I do not think it is what Royal Mail intends it to mean as pointed out to me.

MrsBartolozzi

http://www.royalmail.com/gear/content/html/sharedPopup.jsp?catId=23500532&mediaId=24600643#14600212

I’d like to know more about compensation for loss, damage or delay
If an item you have posted with Royal Mail is lost, damaged or delayed and you have met all the conditions of posting you may be entitled to compensation.

For loss or damage you can claim for the actual loss ie what it cost you to acquire, purchase or manufacture the item (or repair in the case of damage) up to a maximum of the market value or the compensation limit of the service used, whichever is the lower.

Enhanced compensation levels are available on some services at the time of purchase for an additional fee. To be eligible for compensation money and jewellery must be sent by our Special Delivery service or International Signed For and Airsure services if you are sending these items abroad.

While it does say that compensation will only be paid out for cash and jewellery if they are sent "enhanced" this clearly says it will pay out the maximum of the compensation limit if it is lower than the value of the item posted.

Uncertain

MrsBartolozzi wrote: »

..........this clearly says it will pay out the maximum of the compensation limit if it is lower than the value of the item posted.

Many thanks for that.....

terra_ferma

...talking about PO staff, yesterday I asked my local PO's manager (not a subPO, a proper high street one...) if they accept PPI mail, and he did not have a clue what I was talking about. Even when I tried to explain he looked at me blank.

I always get a different answer about things like compensation and certificate of posting, so I just don't bother to ask. I'd rather ask here, even when people are just guessing. Same as PO staff do really.

I think we can safely discount whatever they say...:)

mobile48

MrsBartolozzi wrote: »

http://www.royalmail.com/gear/content/html/sharedPopup.jsp?catId=23500532&mediaId=24600643#14600212

Enhanced compensation levels are available on some services at the time of purchase for an additional fee. To be eligible for compensation money and jewellery must be sent by our Special Delivery service or International Signed For and Airsure services if you are sending these items abroad.[/I]

While it does say that compensation will only be paid out for cash and jewellery if they are sent "enhanced" this clearly says it will pay out the maximum of the compensation limit if it is lower than the value of the item posted.

I am not so sure it may only mean that cash and jewellery below £41 must be sent by special delivery.

It is a very odd - it is not normal to overload single sentences this way. A sentence should not cover both the cases for an item under £41 and the case of an item over £41. The fact it works this way may not be the intention.

jasmineswhiskers

MrsBartolozzi wrote: »

"If your item is worth £50 do you get its value (£50)? No, you get the £41 which is the lower of the two values.

Or maybe nothing because you sent it by the wrong method. (Read back a page or two.)

Azari

mobile48 wrote: »

You are correct it does mean that. But I do not think it is what Royal Mail intends it to mean as pointed out to me.

jasmineswhiskers wrote: »

Or maybe nothing because you sent it by the wrong method. (Read back a page or two.)

This is just getting silly now.

It seem that some posters are determined that you get no compensation for an item worth more than £41 despite the royal mail explicitly stating that you do.

This is a verbatim quote from their page:

For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;

It's perfectly clear that if the item is worth more than the cost of 100 first class stamps then you will get compensation of the cost of 100 first class stamps.

There is no room for doubt.

Stating that, for some bizarre reason, it might not be what they intend it to mean isn't really going to get much traction. If they were not going to pay compensation for items over the cost of 100 x 1class stamps then the sentence would have read something like.

For lost or damaged items that have an intrinsic value and that value is below the cost of 100 x 1st class stamps, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item

The clause "whichever is the lowest;" would have no place in such a scheme.

Sazzarella

Azari the reason people are posting that you do not get any compo at all if the item was over £41 is cause that is happening to people. Whether it depends on which member of staff deals with you form, I don't know but that is what some people are being told when applying.

cyberbob wrote: »

You are partially incorrect. If the item is worth more than £41 you have a very high risk of not getting even the £41. RM will frequently refuse any claim under the fact that you have not used an appropriate postal method. This has been reported to be happening more frequently over the past year or so.

Azari

Sazzarella wrote: »

Azari the reason people are posting that you do not get any compo at all if the item was over £41 is cause that is happening to people. Whether it depends on which member of staff deals with you form, I don't know but that is what some people are being told when applying.

Indeed.

As I said earlier: "It's well known that some employees have - shall we say: 'excessive loyalty' to their employers and try to save them money by not following their company's procedures and attempting to refuse valid compensation requests (The Tesco 'twice the pricing error' was renowned for CS staff trying to fob off customers. They probably succeeded with many but those who demanded to speak to a manager got their money)."

One problem is that a lot of people will just accept what they are told in person even when they have evidence that what they are being told is wrong.

But when people post things like: "Or maybe nothing because you sent it by the wrong method." , that is WRONG. The reason you may get nothing is not because you used the 'wrong method' but because you are being fobbed off by post office staff and not insisting on that to which you are entitled.