Disgusted at ebay/paypal/buyer...

Uncertain

Crowqueen wrote: »

It's the seller's responsibility - RM will not pay out because the correct service was not used, you have no proof the buyer is lying, and you didn't do the correct homework and spent £5 extra to send it by SD.

As I said earlier we really need to find out FOR CERTAIN if the RM £41 compensation vanishes if the item is worth more.

There are conflicting views on this and no hard evidence!

What happens if I send a £50 item? I may well be happy to take a £9 risk but not a £50 risk.

I have been told very clearly that I can claim £41 (obviously subject to proof of value and posting). If this is wrong then I need to know.

WelshPaul

Crowqueen wrote: »

It's your loss, OP. Nothing anyone will tell you here will change that.

That may not be the case, I have signed many recorded delivery deliveries which do not show online, it comes down to whether or not Royal Mail have any back end paperwork with a signature of delivery.

If Royal Mail do not have this then i would agree the op will have to swallow the loss.

If they do then the op has several options available to them.

Noselfdiscipline

I checked in the post office today and they said if you send something via first class that is worth more than the compensation limit, you get NO COMPENSATION AT ALL. Dang.

mobile48

Noselfdiscipline wrote: »

I checked in the post office today and they said if you send something via first class that is worth more than the compensation limit, you get NO COMPENSATION AT ALL. Dang.

I found the following statement on Royal Mail Web Site that seems totally clear the other way:

For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;

However this does not mean you will get it as stated previously.

Azari

mobile48 wrote: »

I found the following statement on Royal Mail Web Site that seems totally clear the other way:

For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;

Well, that seems to suggest that you are entitled to compensation for part of the value of an item that exceeds the maximum compensation available. And as that comes from the horse's mouth, so we can take that as official.

However this does not mean you will get it as stated previously.

I suspect that this is a matter of standing your ground and kicking up a stink if someone tries to fob you off.

It's well known that some employees have - shall we say: 'excessive loyalty' to their employers and try to save them money by not following their company's procedures and attempting to refuse valid compensation requests (The Tesco 'twice the pricing error' was renowned for CS staff trying to fob off customers. They probably succeeded with many but those who demanded to speak to a manager got their money).

s30jok

Ignoring all the previous comments, i would check the buyers feedback to see if he/she is buying case/headphones etc for ipod, if you have the serial number you could possibly try emailling apple to see if the ipod has been plugged into itunes. Just a thought it may help!

Uncertain

Noselfdiscipline wrote: »

I checked in the post office today and they said if you send something via first class that is worth more than the compensation limit, you get NO COMPENSATION AT ALL. Dang.

Well, unless there has been a change (or clarification) of policy since Christmas, this simply confirms that they give out opposing answers to the same questions.

I asked TWICE, at different POs, before Christmas when posting packages similar to the £50 example I gave above. In both cases I was clearly told I could claim up to the £41 limit if I could prove value and posting.

This really does need sorting out......

Uncertain

s30jok wrote: »

if you have the serial number you could possibly try emailling apple to see if the ipod has been plugged into itunes. Just a thought it may help!

Unless they get this request from the police (and even then only with a warrant) I can't imagine for one moment that Apple will provide that information. Data protection........

mobile48

s30jok wrote: »

Ignoring all the previous comments, i would check the buyers feedback to see if he/she is buying case/headphones etc for ipod, if you have the serial number you could possibly try emailling apple to see if the ipod has been plugged into itunes. Just a thought it may help!

If the seller does not have the serial number and has themselves plugged into itunes they can get the serial number (it should be on their PC and I think also in itunes).

In this case if someone has done the same it may be possible for the seller to find this out themselves without contacting apple. I am not posting links on how to do it as one Google result says you can do it the next says you cannot.

Uncertain

This is becoming farcical.

The buyer says they haven't got it.

The Royal Mail say it is in the system and are not providing any "proof" of delivery.

It seems to me 99% certain that buyer has not got it. In the 1% chance that they have it is going to be almost impossible to prove.

Ideas of forensically tracing serial numbers are as fanciful as they are illegal!

Had the OP sent it by some insured method he would have something to claim and we wouldn't be having this discussion.

He didn't, so is either £60 or £101 down. A salutary lesson.