Disgusted at ebay/paypal/buyer...

Azari

jasmineswhiskers wrote: »

But you have to submit your ebay item page and paypal refund proof so this won't work as this will show what the value was.

Surely only if you tell them that it was an ebay sale?

I'm not entirely sure that we have the last word on them not paying out on higher value items anyway. Counter staff are not the necessarily the most reliable source of information.

If that is true we would have the rather bizarre situation that recorded delivery is actually a worse service than straightforward mail despite paying the extra.

Azari

shellsuit wrote: »

The only thing that is ridiculous is suggesting the OP go to the Police, when you don't even know that the buyer is a scammer!

You said 'OTT'.

If the OP cannot show that he has been scammed then going to the police would not be 'OTT' it would be 'wrong'.

And do you really think the Police will be interested and give the OP a crime number??

Whether they are 'interested' or not is immaterial. If you report a crime they have to give you a crime number. (What you report must be a crime - if it is a civil dispute they will not give you a number).

jasmineswhiskers

Azari wrote: »

I'm not entirely sure that we have the last word on them not paying out on higher value items anyway. Counter staff are not the necessarily the most reliable source of information.

If that is true we would have the rather bizarre situation that recorded delivery is actually a worse service than straightforward mail despite paying the extra.

This of course is true - could be the staff tring to get customers to use the more expensive SD (do they get incentives/commission on selling certain products?). There is no definitive answer I can find on the RM website. I guess unless anyone has tried to claim in this situation and can say yes or no then who really knows.

Azari

jasmineswhiskers wrote: »

This of course is true - could be the staff tring to get customers to use the more expensive SD (do they get incentives/commission on selling certain products?). There is no definitive answer I can find on the RM website. I guess unless anyone has tried to claim in this situation and can say yes or no then who really knows.

Yes, I looked as well but couldn't find anything.

With normal paid for insurance it's usual for the company to pay only a percentage of the loss if you are under insured but this is technically compensation so it's hard to say without direct input from the RM.

jasmineswhiskers

Disgusted at ebay/paypal/buyer... - I think you missed out Royal Mail.

mobile48

Do you have serial numbers etc for the item.

Why not report it lost.

mobile48

vicky_30 wrote: »

First class recorded is only insured up to £41 so you will not be able to make a claim for compensation.

You can make a claim but just will not get your money back. You will however get any information the Royal Mail has about what happened to the item. You will also get some compensation. Either six first class stamps or I understand if lucky £41.

WelshPaul

shellsuit wrote: »

The only thing that is ridiculous is suggesting the OP go to the Police, when you don't even know that the buyer is a scammer! And do you really think the Police will be interested and give the OP a crime number??

I suggest you wind your neck in!!!

If you read the post, i clearly stated check with royal mail as they may have proof of delivery but it may be just a case that it had not been applied to their online site.

If Royal Mail have proof of delivery i.e. a signature then you can report it to the police and receive a crime reference number.

Even if the buyer claims they have not signed for the goods then a crime has still been committed and the police will look into the matter, Royal Mail themselves are very good at tackling in house theft/fraud.

Then you can file in small claims, the crime reference and proof of delivery will help your case if there is one!

Uncertain

jasmineswhiskers wrote: »

I have been told this by my post office too. If your item is worth over £41 and goes missing they won't pay anything out as you sent it by the incorrect service.

Well I suggest you double check this carefully as other post offices give the opposite information.

It is my clear understanding that all mail sent in the UK (except certain specifically excluded items) is covered for up to 100 times a first class stamp.

I think this is some ancient law dating back almost to the Penny Black! It is the same law that allows them to exclude greater liability (unusually in the UK) regardless of fault!

shellsuit

Azari wrote: »

You said 'OTT'.

If the OP cannot show that he has been scammed then going to the police would not be 'OTT' it would be 'wrong'.



Whether they are 'interested' or not is immaterial. If you report a crime they have to give you a crime number. (What you report must be a crime - if it is a civil dispute they will not give you a number).

It's not over the top to suggest the Police and small claims court for something that hasn't been delivered yet?

WelshPaul wrote: »

I suggest you wind your neck in!!!

Charming.

If you read the post, i clearly stated check with royal mail as they may have proof of delivery but it may be just a case that it had not been applied to their online site. Recorded delivery information doesn't show on the site, only special delivery does.

If Royal Mail have proof of delivery i.e. a signature then you can report it to the police and receive a crime reference number. But it could be anyone elses signature (the posties or a neighbours), and not the 'scamming' buyers signature.

Even if the buyer claims they have not signed for the goods then a crime has still been committed and the police will look into the matter, Royal Mail themselves are very good at tackling in house theft/fraud. Seriously, you think the Police will be interested in this?

Then you can file in small claims, the crime reference and proof of delivery will help your case if there is one!

What do you suggest if the item is lost in the system? Sue Royal Mail?