Passengers 1 Ryaniar 0

dmg24

richardw wrote: »

Just returned from a trip with short haul flights on Air Asia, it was great not to have to bother with printing our own BPs.

Would it have inconvenienced you that much to do it though? I just print them all off before the start of my trip.

auntymomo

stoneman wrote: »

!!!!!!, so having an airline print a boarding pass for you is considered a "full service" benefit. Trust the RA crew of tightward on here to try an apologize for this ripoff

Hello. I have to say I agree with you on this one. Can't let you be on yer own with others who are determined to be so rude. I would hardly call Ryan Air a 'full service' airline anyway. Their fleet is like sitting in a tin can with wings, who serve up tasteless sandwiches and other such items, and try to sell you 'scratchcards'. I don't fly RyanAir. I'd rather pay more money, and get a better service. I used to fly with them but they have gone downhill, and my money is better elsewhere. I also don't agree with paying for your boarding pass. You don't get on the train pay for your ticket and then pay again for your ACTUAL ticket, do you?

dmg24

auntymomo wrote: »

Hello. I have to say I agree with you on this one. Can't let you be on yer own with others who are determined to be so rude. I would hardly call Ryan Air a 'full service' airline anyway. Their fleet is like sitting in a tin can with wings, who serve up tasteless sandwiches and other such items, and try to sell you 'scratchcards'. I don't fly RyanAir. I'd rather pay more money, and get a better service. I used to fly with them but they have gone downhill, and my money is better elsewhere. I also don't agree with paying for your boarding pass. You don't get on the train pay for your ticket and then pay again for your ACTUAL ticket, do you?

So why do you object to printing your own boarding pass?

malkie76

Major airlines hide the cost of the check in process and boarding card process in their ticket prices, whereas RyanAir make the cost transparent and give the ability for the customer to avoid it.

RyanAir will have legal costs for any case which of course will be passed to the customer, as will forcing 'free' boarding pass.

Big step backwards for low cost fares.

phatbear

malkie76 wrote: »

Major airlines hide the cost of the check in process and boarding card process in their ticket prices, whereas RyanAir make the cost transparent and give the ability for the customer to avoid it.

Exactly.

I'd rather choose a carrier who I can opt out of paying for baggage, boarding pass, food onboard etc etc

Flyboy152

dmg24 wrote: »

So why do you object to printing your own boarding pass?

Whist I was waiting at Stansted, for my Air Berlin flight to Nuremburg (in my opinion one of Europe's best value for money air lines), I overheard a passenger who was discussing this very point with a RyanUnfair representative (I say representative, but to be fair, sending a child to an adults job hardly covers it). The passenger was trying to explain that his printer had broken as he was attempting to print his boarding pass and could not understand why he was expected to pay the fine for not bringing one with him, when the cost to RyanUnfair is just a few pence. The representative explained that they don't have to anything for passengers if they don't want to and seeing as he couldn't be bothered have his printer fixed, they were going to fine him. Now, what surprised me most was the over use of the word "fine," which suggests to me that O'Leary has set himself up as a quasi-court, abrogating responsibility to his staff to make decisions on guilt or innocence. The gentleman was fairly calm and polite, he was not aggressive or threatening nor did he use bad language or any overly negative body language. However, when the representative become more and belligerent, he asked to speak to the manger, unfortunately, as he was asking on of those cars that move passengers around the concourse went by and she didn't hear him, so she asked him to talk louder, which he did. She then shouted back at him, "don't shout at me, I am not here to be shouted at. If continue to be rude to me I will have removed from the flight." He reminded her that she asked to raise his voice because she couldn't hear him, she denied this (I have come across this before whist talking to some call centres), but he brushed this aside and asked again to see the manager. The girl then, "not until you say please and thank you."

By this time several other passengers were now eavesdropping and were muttering their own misgivings about this girls attitude to one of their fellow travellers. After the gentleman agreed to say please, she went and got her supervisor, who could not have been much older than her. The manager then started shouting at the passenger for swearing at the other girl and that thet do not tolerate violent customers. It was at this time when another passenger stepped up to explain what had happened and the representative and the supervisor called him a liar (yes, they used the "L" word) and that he didn't sit down and stay out of this, he would also be banned from his flight. The first passenger eventually agreed to pay the fine (he had no choice, because of the attitude of the people he was talking to), but all this could have been avoided if a) RyanUnfair didn't allow children to talk to customers and b) they were able to tell the difference between poor customer service and fair treatment of passengers.

Flyboy152

malkie76 wrote: »

Major airlines hide the cost of the check in process and boarding card process in their ticket prices, whereas RyanAir make the cost transparent and give the ability for the customer to avoid it.

RyanAir will have legal costs for any case which of course will be passed to the customer, as will forcing 'free' boarding pass.

Big step backwards for low cost fares.

Are you saying that you just turn up at the airport, wait until the indicator board tells you to board, passengers just walk onto the aeroplane?

dmg24

Flyboy152 wrote: »

Whist I was waiting at Stansted, for my Air Berlin flight to Nuremburg (in my opinion one of Europe's best value for money air lines), I overheard a passenger who was discussing this very point with a RyanUnfair representative (I say representative, but to be fair, sending a child to an adults job hardly covers it). The passenger was trying to explain that his printer had broken as he was attempting to print his boarding pass and could not understand why he was expected to pay the fine for not bringing one with him, when the cost to RyanUnfair is just a few pence. The representative explained that they don't have to anything for passengers if they don't want to and seeing as he couldn't be bothered have his printer fixed, they were going to fine him. Now, what surprised me most was the over use of the word "fine," which suggests to me that O'Leary has set himself up as a quasi-court, abrogating responsibility to his staff to make decisions on guilt or innocence. The gentleman was fairly calm and polite, he was not aggressive or threatening nor did he use bad language or any overly negative body language. However, when the representative become more and belligerent, he asked to speak to the manger, unfortunately, as he was asking on of those cars that move passengers around the concourse went by and she didn't hear him, so she asked him to talk louder, which he did. She then shouted back at him, "don't shout at me, I am not here to be shouted at. If continue to be rude to me I will have removed from the flight." He reminded her that she asked to raise his voice because she couldn't hear him, she denied this (I have come across this before whist talking to some call centres), but he brushed this aside and asked again to see the manager. The girl then, "not until you say please and thank you."

By this time several other passengers were now eavesdropping and were muttering their own misgivings about this girls attitude to one of their fellow travellers. After the gentleman agreed to say please, she went and got her supervisor, who could not have been much older than her. The manager then started shouting at the passenger for swearing at the other girl and that thet do not tolerate violent customers. It was at this time when another passenger stepped up to explain what had happened and the representative and the supervisor called him a liar (yes, they used the "L" word) and that he didn't sit down and stay out of this, he would also be banned from his flight. The first passenger eventually agreed to pay the fine (he had no choice, because of the attitude of the people he was talking to), but all this could have been avoided if a) RyanUnfair didn't allow children to talk to customers and b) they were able to tell the difference between poor customer service and fair treatment of passengers.

Why did the passenger not just nip to a friends or the library and print off the boarding pass? Seems pretty simple to me.

Flyboy152

dmg24 wrote: »

Why did the passenger not just nip to a friends or the library and print off the boarding pass? Seems pretty simple to me.

I presume it was because he didn't have the time or opportunity.

dmg24

Flyboy152 wrote: »

I presume it was because he didn't have the time or opportunity.

Ryanair allows people to check in up to fifteen days beforehand. I can't have much sympathy for someone who chooses to leave it until the last minute.