Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

gnipper

Hey chaps and chapesses. Its decision day. Do i ask the courts to change the defendent or leave it be?

Essex - you heard back from the people you were talking to yet?

philclem

I rang NJP to ask as to why my connection had been throttled (now down to 113 Dl, 334 Ul), he said that as far as NJP were concerned nothing had been applied to my connection - I should ring Redten!!!!

So yesterday I rang the 0905 number (India) and spoke to 'Martin', his immediate response was that my 'bandwidth was limited to 15Gb and you have exceeded it so the speed will be reduced until the end of the month'.

'But my bandwidth hasn't been exceeded, it is only 5.894Gb!'

'Oh, I apologise for the inconvenience sir, please email care @ redten et.c, and they will look into it for you'

'Nobody replies at that email address'

'Oh, I will escalate your query from here and someone will ring you back'

'When?'

'Within the next 72 hours'

Yeah, right!

mislednel

I have been cut to 30k down and 30k up so 130K quite fast for them:mad:

gnipper

D'ya know what Phil - I reckon Redten are gonna go pop very very soon.

*prays*

mislednel

The quicker the better!!!!!

philclem

gnipper wrote: »

D'ya know what Phil - I reckon Redten are gonna go pop very very soon.

*prays*

Yeah, me too!

If that happens where do we stand with Clode?

gnipper

i dont know - presumably the internet will just die on us - therefore no service, therefore much stronger position?

Unless Clode slam us all again? But dont think they would be able to as they are not regulated by Ofcom which they took great strains to tell me!!

mislednel

As long as they take the tags off our lines who cares what happens to them!!!!:beer:

alexajx_2

hi all

havent had a chance to keep up with the thread.. whats happening then .. anyone got anywhere, managed to get a mac or cancel the contract yet??? anyone going through the courts???

i have no luck whatsoever, not replies to email, havent even got thru to anyone on the phone and now iv lost the numbers!!!

mislednel

At long last a email from REDTEN
"
Dear Sir,
Thank you for your recent email. Apologies in the delay in responding to you.
As you know we take your concerns very seriously here.

Please explain what your issues or concerns are and I will do my best to resolve them for you,

The we will investigate and get back to you shortly.

Regards,
Customer Services Team.
"

Plus another email address might be usefull
[EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]