Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

petehenson

Hi. I've just come across this thread, having by chance seen the 15gb limit and new terms and conditions on my account on the NJP page. Someone said there is a deadline of tomorrow to refuse to accept the new contract terms. Is that the legal situation? Surely they should have told me they were intending to change the contract, not just expected me to visit the NJP website? I'm obviously too late to send recorded delivery letters, so have sent the following email to clode and redten..

Dear Sir or Madam,

By chance I have just noticed a change to the terms of my contract, having visited the NJP website.

I am writing to advise that I do not accept the amendments to my contract with yourselves to supply a Broadband internet service. The original contract was for unlimited broadband usage at 19.99 per month for 3 years, with a free PC; the amendment to 15gb per month usage is not acceptable to me and a significant change to the original contract terms.

Please advise whether you intend to restore my original contract terms.

If you are unwilling or unable to restore the existing contract, I will consider you to be in breach of contract. In that case please confirm in writing that you intend to breach the contract and that you have therefore terminated the finance agreement with no further payments to be taken. Please also provide my MAC code.


Are there any legal experts out there? If so, is an email adequate? Is the time limit on refusing to accept new contract terms based on when they were published, or when you read them?

(My only saving grace might be that I jumped the gun a bit and sent Clode and Redten Notice Before Action letters about breach of contract on the day the walled garden was displayed...)

Thanks for your help,
Pete

walber99

i feel that as each day goes by and with each bit of info we get spoon fed from clode/redten a little bit more light is shone on our sittuation and it will dawn on us all soon that someone somewhere is cacking themselves that 6000 plus people will not be sending them £20 ish at the end of the month and some peoples wages wont get paid and they will be out off a job .......how bright does the light bulb have to be .........

walber99

welcome pete
to a very large thread please check www.deadten.com as this is a central holding place for all info you are joining well over 200 people who are openly sharing all they know

nedmundo

petehenson wrote: »

Hi. I've just come across this thread, having by chance seen the 15gb limit and new terms and conditions on my account on the NJP page. Someone said there is a deadline of tomorrow to refuse to accept the new contract terms. Is that the legal situation? Surely they should have told me they were intending to change the contract, not just expected me to visit the NJP website? I'm obviously too late to send recorded delivery letters, so have sent the following email to clode and redten..

Dear Sir or Madam,

By chance I have just noticed a change to the terms of my contract, having visited the NJP website.

I am writing to advise that I do not accept the amendments to my contract with yourselves to supply a Broadband internet service. The original contract was for unlimited broadband usage at 19.99 per month for 3 years, with a free PC; the amendment to 15gb per month usage is not acceptable to me and a significant change to the original contract terms.

Please advise whether you intend to restore my original contract terms.

If you are unwilling or unable to restore the existing contract, I will consider you to be in breach of contract. In that case please confirm in writing that you intend to breach the contract and that you have therefore terminated the finance agreement with no further payments to be taken. Please also provide my MAC code.


Are there any legal experts out there? If so, is an email adequate? Is the time limit on refusing to accept new contract terms based on when they were published, or when you read them?

(My only saving grace might be that I jumped the gun a bit and sent Clode and Redten Notice Before Action letters about breach of contract on the day the walled garden was displayed...)

Thanks for your help,
Pete

I think it puts your objections in plain and simple language, far more eloquently than I managed!

Andy-S_4

Folks I sent Clode a complaint email after the letter dated 03/04/08, today i get the following letter dated the 7th from them: -

Following on from your recent complaint and further to our previous correspondance you will now have been fully connected to the new Broadband service provided under your Redten agreement by NJP services

We understand and appreciate the difficulties you will have experienced during the transfere of the service from BT to NJP services and can only appologise again on behalf of Redten. You will note that the NJP supplied broadband service is currently limited to 15GB DOWNLOAD limit per month which differes from the previoiously supplied 'Unlimited' facility provided under BT

We understand from Redten that this is a temporary measure introduced whilst they evaluate the recent industry concerns around illegal downloads of various forms of copyrighted media. It is currently unclear what responsibility ISP's have in relation to the illegal downloading of these type and they are seeking OFCOM guidance on this matter - AYE RIGHT!!

The 15GB limit per month limit will prove more than sufficient for the vast majority of users however if you feel this will adversely affect your usage we would ask that you contact Redten as soon as possible to discuss your needs.

We now consider this matter resolved however you can be assured that we will continue to monitor your service to try and avoid and future problems of this type arising again.

I will be emailing them again ( and sending recorded letters tomorrow)once i finish here to say that in no way do I consider this matter resolved. I think Clode are very worried that this all goes pear shapped very quickly.

Sorry for any spelling mistakes but i'm totaly scunnerd with this now

nedmundo

How dare they consider the matter resolved at 15Gb?
I'm sure that Ofcom are happy to help, if they can catch up with them that is!!!

walber99

sorry ned pop up blocker got that one i have sent the below letter to clode and redten this will be my third and probable final letter before i stop payment and wait for them to come for me lol...................................................
With reference to the above account I would like to make my position clear "But without admission of liability and without prejudice"
With reference to my letter dated 25th March for which I have had no written response,
I feel that the contract to provide a service has been broken by Redten and that their customer service failed to forewarn of the BT Wholesale message of a cut off and they were unavailable to advise me after the BT notification of action despite numerous unanswered calls to them. I have lost all confidence with the provider.
I received your standard e-mail dated 8th April detailing a very different service that I am now to be provided with. "15GB capped". Your reason being that there is a great deal of uncertainty over copy write piracy, but there is no legislation to my knowledge in the UK that ISP providers are required to take such action. I have a home network with 4 computers on it, my children, wife and myself can all use the BBC iplayer, Joost, MSN, and play games on line this can result in 5GB being used per evening, none of which is illegal.
You have a joint liability under the Consumer Credit Act 1974, which I’m sure you are well aware of, as the goods/services paid for under this agreement are unsatisfactory and the contract has not being fulfilled. I was entitled to rely on you through our agreement to ensure that my monthly repayments to you provided a product/service, which was not put at risk, or material alteration to my detriment.
I have taken legal advice on this matter and you are jointly liable for the breach of contract to supply goods/services originally defined on commencement of my agreement with yourselves and Redten. You have failed to provide me with at least one month’s notice of intention detailing the proposed modification and failed toinform me of my ability to terminate the contractwithout penalty if the proposed modification is not acceptable to me.

I am holding you in breach of contract. Therefore, within 10 days from receipt of this letter, I require you to cancel my agreement with you to provide a direct debit of £19.99 to yourselves for the term remaining. This is to be done with confirmation in writing to myself without any penalty and without any adverse effect on my credit record.
It is now your responsibility to seek redress for the funds that you advanced to Redten at the beginning of the agreement. I look forward to hearing from you.


Copied and e-mailed to; Clode and Redten

nedmundo

Sweet!!!

Keep the pressure up.

mac0

hamish72 wrote: »

Dont forget that Clode will try to apply late payment charges to your account and as it will be you breaking the Clode agreement if they took it to court and won you could also get clobbered for their costs

The only way out seems to be to take them on in the courts unless Redten goes broke which is very likely, as the courts expect us to try very hard to reach a sellement it could be some time befor anyone reachs that stage roll on then

check the consumer credit act again i went over this way back when it all started if you have never like me recieved a statement from them within the first twelve months with the account balance and stuff then they cannot claim any charges for the period the payments have been on hold go check it i know im not going mad if i am then shoot me !!!

mac0

if that is the case what i posted which ive said all along then if you cancel on them grounds then they cant charge you the late or interest charges no ?