Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

normanmark

i just pray that peoples experiences from this is a message to others not to pay internet fee's years in advance, pay month by month!!

mondayboy

Has anyone received their Vista Upgrade at all?

benjimoron_2

n3phi1im wrote: »

There is a little info about this in the May issue of PCPro.

The new company is a separate legal entity to the old one and although they are both owned by members of the same family, as the companies are Limited Companies, the directors have limited responsibilities for the problems of the company.

Watford/Savastore has been acquired by Global, but Redten was not part of the
deal so 'has effectively been cut adrift'. "In the event that Redten Communications Ltd ceases to trade, the provision of broadband will revert to Watford Electronics" as Watford Electronics no longer exists (?) the support that was promised to Redten cannot be given. This could be a Breach of Contract and thus a way out but it would need some proper legal advice.

The deal says you can cancel and return the PC.

Question: Does the contract say that YOU are responsible for the cost of shipping the pc back to Redten?

If not, write to Redten and ask them to collect the goods. Then follow this procedure here.

You can deduct a "reasonable storage charge" from the amount you send back to Redten. Nothing in the guidance indicates that you have a responsibility to sell the item for market value simply a 'fair price' - a 3 day auction on ebay should do the trick as an auction price is the only true measure of the value of an item.

Remember, when setting you P&P price, you want to make sure you can pack and post the item very securely however, high P&P often puts buyers off thus a local buyer who can collect in person might get a real bargain.

Hi,

I don't understand the bit about deducting a storage charge from the amount you're sending back to redten? What am I sending back to Redten? Surely I would have to ask them to add more to my refund for a storage charge? Also what's that about selling the computer?

ldavies83

mondayboy wrote: »

Has anyone received their Vista Upgrade at all?

Nope, and sent various emails regarding it, received nothing back from Buhl (the company handling the upgrades) but seeing as they were subbed out to Savastore.com - I doubt we will get them

antoniee

mondayboy wrote: »

Has anyone received their Vista Upgrade at all?

same here tried a few times but could never validate the windows installation:sad:


though I did try Linux on the machine and it worked great. It was not slow anymore, almost as fast as my core2duo machine running windows and the display was much clearer as well:T

aScottishBloke

Anyone else had a problem with connecting since last night ?

Heard a report that service unavailable since yesterday pm (19/03/2007) ?

B

antoniee

aScottishBloke wrote: »

Anyone else had a problem with connecting since last night ?

Heard a report that service unavailable since yesterday pm (19/03/2007) ?

B

mine is working perfectly at the moment, touch wood :j

aScottishBloke

Problem turned out to be my dads faulty wireless router (supplied as part of the deal).

I replaced with another I had spare and working fine.

Highlights the problem of the package tho, no support available (phone rang out continously), nowhere to return products still under warranty and basically hanging around expecting the service to be discontinued anyday now...

Who knows, lack of info shocking....

B

cageyr

Nice to find I'm not alone! (Paid 3yrs upfront, got my PC and now waiting nervously to see where it all goes.)
My ADSL connection has been rock solid since Nov 2006 at 5-6Mb. Email still working well (apart from a mail server glitch 2 weeks ago which was sorted - so someone somewhere is still supporting it!). Webspace was working but now I can see my webspace but can't update anything. Phone/email support appears to be awol.
The Vista upgrade: Initially a problem as Buhl had not been given the COA numbers for Watford customers. This was sorted and I eventually got my order accepted (06/02/07). Buhl are replying to my enquiries, albeit slowly. Their last response (19/03/06) said
Please apologize for answering so late but we have a lot of customer enquires.
Unfortunately we can not convey a fix date for dispatch. We will deliver the software as soon as possible.
Thank you very much for your understanding and your patience.
So I am still hoping they are just overwhelmed like other Vista upgrade agencies. Anyone know if Buhl are dependent on payment from Watford to fulfil the upgrades?

jodie

Does anyone know when they will have the PC's back? I would be willing to consider this company if they still had free PC's