NEVER EVER use Hermes courier service!!!!

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takman wrote: »

Mcaraco - You are receiving the full value of the item plus a refund of the postage costs!. If the item was not lost you would have had to pay your postage costs.

This means that you are actually benefitting from this situation so you should be happy!. When you start mentioning that you want a refund of fuel costs and packing it just shows that you fail to understand the situation, so I'm not surprised they are not replying to you !

This is only the case of the poster had offered free postage on their Ebay item, which there is no mention of one way or the other in their posting. Otherwise if the buyer had paid the shipping cost, the poster would simply have to refund this amount to them.

drtco

Hermes are really going downhill. I sold and sent an item to a customer who happened to live down a small track. No problem for Royal Mail,UPS, DHL to deliver, but Hermes no chance. The item was backwards and forwards for nearly 2 weeks (out for delivery and back to depot again and again). The excuse is hat the drivers might damage the car plus they will not telephone the customer as the driver has to pay for the call. So why ask for a number when you first book in the parcel for transfer (by Parcel2Go by the way!!). If Hermes state that they will not deliver to OFF THE ROAD customers, then fair enough we don't use them, but they would not and they (Hermes) will not state it when, for example, I contact them. It's a bit of a sad and badly managed company, absolutely miles away from its main competitors.

Kernow666

I guess hermes are still trading and the 1000s of people who use them daily haven't ditched them over 1 persons bad experience and warning not to use

silverwhistle

drtco wrote: »

Hermes are really going downhill. I sold and sent an item to a customer who happened to live down a small track.

I think the fact that Hermes push all the risk on to their self-employed drivers has something to do with it.

https://www.theguardian.com/society/2016/jul/18/hermes-couriers-paying-staff-less-than-living-wage

Frankly I'd be with the drivers on this one and I suspect Hermes won't compensate them for any damage to what might be an inappropriate vehicle. Best use a different carrier.

dacouch

drtco wrote: »

Hermes are really going downhill. I sold and sent an item to a customer who happened to live down a small track. No problem for Royal Mail,UPS, DHL to deliver, but Hermes no chance. The item was backwards and forwards for nearly 2 weeks (out for delivery and back to depot again and again). The excuse is hat the drivers might damage the car plus they will not telephone the customer as the driver has to pay for the call. So why ask for a number when you first book in the parcel for transfer (by Parcel2Go by the way!!). If Hermes state that they will not deliver to OFF THE ROAD customers, then fair enough we don't use them, but they would not and they (Hermes) will not state it when, for example, I contact them. It's a bit of a sad and badly managed company, absolutely miles away from its main competitors.

Would this two week period be around the time we had the torrential rain and by any chance is the small track not made of tarmac?

Brooker_Dave

silverwhistle wrote: »

I think the fact that Hermes push all the risk on to their self-employed drivers has something to do with it.

https://www.theguardian.com/society/2016/jul/18/hermes-couriers-paying-staff-less-than-living-wage

Frankly I'd be with the drivers on this one and I suspect Hermes won't compensate them for any damage to what might be an inappropriate vehicle. Best use a different carrier.

Same old story, innit.

Workers on starvation wages, service levels dire, bosses billionaires...

drtco

Hear Hear, They are a disgrace, incapable of delivering anything than numbered houses in the street. If you live anywhere else, never use!!!

drtco

No rain whatsoever, the house is down a small track that all other couriers use, in fact they (Royal mail) just delivered a replacement item that Hermes with 4 so called attempted deliveries never made. They are a disgrace and should never be allowed to trade when not advising customers of their limitations.

custardy

drtco wrote: »

No rain whatsoever, the house is down a small track that all other couriers use, in fact they (Royal mail) just delivered a replacement item that Hermes with 4 so called attempted deliveries never made. They are a disgrace and should never be allowed to trade when not advising customers of their limitations.

Well I have seen what many people deem an acceptable track.
I certainly wouldnt be taking my car down it for a quid,but of course works vans are different

cajef

A couple of months ago we were expecting a parcel from Amazon via Hermes, both my OH and myself waited in all day for delivery and nothing delivered, on checking with Amazon according to Hermes their courier claimed to have attempted to deliver at 2.15 that afternoon and no one was in, now out for delivery next day.

We live in a bungalow in a small close, it would be almost impossible for someone to knock on our door or ring the bell without us hearing, also what the courier did not realise is that we have two security cameras one pointing at our drive and the other at our front door, neither showed anyone approaching our property at around that time.

When they delivered next day the courier claimed that they had been but had parked at the entrance to the close and walked up to our property, I then pointed out the cameras to her I also asked why she would park there and walk a hundred yards with a heavy parcel in pouring rain when she could drive up to and park right outside the property as she had now done and in the past, she then stated she did not like being called a liar and drove off.

I registered a complaint with Amazon and they contacted Hermes, since then we have not had any deliveries by this company.