NEVER EVER use Hermes courier service!!!!

System

Buick wrote: »

Oh lord, just spotted this thread. I've got something I bought from EBay recently which is supposed to be coming via Hermes. Wish me luck...

You'll be fine. They're one of the biggest courier networks in the UK. You're always going to get a small number of complaints.

Sayaka

I used myHermes recently when the postal charges went up. I was very apprehensive having read horror stories on here. But I've used them 7-8 times now and they've been spot on. I think it really does depend on which local couriers handle the parcels

Westphalia

I have had a lot of orders delivered by them from various suppliers and have never had any problems with delivery. We have had the same courier now for quite a few years. Have also used them 3-4 times to send ebay packages, and this allowed me to sell some larger items which would probably never have sold if I had asked Royal Mail prices or listed as collection only.

I also find their website very user friendly and easy to navigate.

There is however a convenient drop-off point in a local shop very near to me, which is handy if you don't fancy waiting in for the courier.

theforumking

CHECK THIS OUT:

319 reasons why not to use HERMES COURIER SERVICE:

http://www.reviewcentre.com/reviews263555.html

skivenov

This isn't going to be a popular post, but.... I send about 10-15 parcels a month with myhermes, and have done for the last year or so. I've read a lot of horror stories, and it put me off for a long time, but I have honestly, never, ever had a customer complaint about them.

jacques_chirac

theforumking wrote: »

CHECK THIS OUT:

319 reasons why not to use HERMES COURIER SERVICE:

http://www.reviewcentre.com/reviews263555.html

People rarely bother to post positive experiences, as a nation we are known to prefer moaning!

SCAMHUNTER_2

jacques_chirac wrote: »

People rarely bother to post positive experiences, as a nation we are known to prefer moaning!

very true... complaints can look misleading...

SCAMHUNTER_2

i know someone that used hermes and had a horror story... not my own personal experience though... worth mentioning though

mattyprice4004

theforumking wrote: »

CHECK THIS OUT:

319 reasons why not to use HERMES COURIER SERVICE:

http://www.reviewcentre.com/reviews263555.html

CHECK THIS OUT:

They process millions of parcels per year, a very small margin are always going to go astray.

I've used them countless times and they've been spot on.

theforumking

mattyprice4004 wrote: »

CHECK THIS OUT:

They process millions of parcels per year, a very small margin are always going to go astray.

I've used them countless times and they've been spot on.

Its a very good point. People tend to only post the bad so actually if they have lets say just 1million customers a year and only get 319 complaints - they would argue that's an extremely good customer satisfaction rate, and actually so would i