NEVER EVER use Hermes courier service!!!!

Skint_but_working

I think it's unlikely that anything will come of this and that the courier will be prosecuted. It is your word against his.
Your courier is self employed and is responsible for delivering to your home and others in a set area around you on behalf of hermes. The company you bought from will probably only use hermes for their deliveries, so they have no option but to close your account as they cannot deliver to your address.
Your courier has the right to refuse to deliver to you, but then, do you really want him knocking at your door again?

emmie73

Stephb1986 wrote: »

Our herme's delivery driver has lost the plot, She broke up with her partner about 8 months ago and since been going out on dates with other men, She came the other day with no parcel for us asking if we had give her phone number out to some bloke because she had been getting texts off a bloke. Like we're that interested in her sex life!

She only talks as and when it suits her we have no choice but to see her as we work out of our garage so she thinks she can stand there for a natter.

She came today with a parcel from debenhams my mum opened the parcel and the lady then looked at the delivery note and said how can you pay £5.10 for a cup (we had bought denby mugs) like it was any of her business how much we had paid for anything or what we had bought. She's a bit too familiar for our liking.

Steph xx

Well she shouldn't have been able to know how much you paid for the items! Nosey cow! £5.50 for a Denby mug is nothing, I spent over £100 on Denby cups, mugs and plates and they are the best crockery ever, so robust and classy (the jet black). Lol I guess she prefers Wilkinsons or Poundland cups Anyway my reason for commenting is...yes they use self employed drivers and I have to say I have never had any problems with Hermes, they have always delivered promptly I am waiting for a huge sheepskin rug, the status on the Hermes site this morning says 'Courier received' so I expect it here today I shall update later once I receive it, it may be a first and I won't, ha!

Mythical

I had an item sent to me from eBay once - a china tea pot. When it hadn't arrived two weeks later, I contacted the seller who said the delivery driver, from MyHermes had thrown it over our back gate. Our house doesn't have a back gate, and even if he had, barring some extremely good packaging, the tea pot would no longer be a tea pot, but a box of china shards.

KxMx

On the whole our Hermes courier is very good, but there have been some odd incidents.

It took her about two years (and several complaints to retailers) before she would smile and hand you the parcel- previously it was dumped at our feet when we opened the door.

4pm one Saturday (latest delivery previously on a Sat was 1pm so she was obviously very busy) she threw a heavy parcel through our kitchen window. The contents couldn't be damaged but the parcel could easily have knocked mugs, plates etc off the counter and onto the floor. We're happy for her to leave stuff behind bins anyway so no idea why she felt the need to chuck it in the house...

The one time she takes a parcel away and doesn't leave behind bins, couldn't get an answer on her phone number and she ignored the message left.

And just yesterday I got a card through the door saying collect from neighbour, despite the fact I was home and she didn't knock! I can only surmise neighbour also had a parcel and she asked them to take it to save time. And the laugh is it would have fit through the letterbox anyway and she posted an identical one through it last week!

toffeecoated

Hermes are useless. They claim they delivered an item to me from Tesco Direct. It never arrived. They said i signed for it but of course i didn't. I told them to ask the driver what colour my front door is. He didn't know. I told them to ask him what floor i live on, he didn't know. He didn't even know there is a secure entry phone to get in the building. He is a liar who probably stole the item and sold it in a pub.

Flyboy152

toffeecoated wrote: »

Hermes are useless. They claim they delivered an item to me from Tesco Direct. It never arrived. They said i signed for it but of course i didn't. I told them to ask the driver what colour my front door is. He didn't know. I told them to ask him what floor i live on, he didn't know. He didn't even know there is a secure entry phone to get in the building.

Out of the thousand or so deliveries he makes in a week, do you really expect him to remember every single front door he arrives at?

What was the colour of the shirt the newsagent wore when you bought your weekend paper?

He is a liar who probably stole the item and sold it in a pub.

And you have proof of that?

zoesmummy_2006

I got a text from Hermes at 12.45 sat avo saying that my parcel from Tesco direct was now out for delivery, I wasnt expecting it til monday and was already out, but thought never mind, theyll either leave it with one of my neighbours or redeliver another day.

Nope, I get home to find the huge box dumped by my back door......which is actually on the side of my house and fully viewable from my street!!!! I saw it before I came down my yard, so god knows how many others did too, im so lucky it wasnt stolen.

Upon checking the tracking info it says "left in a secure location". secure would have been my back yard out of view of folks walking past my house, or with my neighbour on either side, both of whom were in.

Stephb1986_2

Our herme's driver just get's worse she got her knockers out the other week! We didn't know where to look!!

Steph xx

Flyboy152

zoesmummy_2006 wrote: »

I got a text from Hermes at 12.45 sat avo saying that my parcel from Tesco direct was now out for delivery, I wasnt expecting it til monday and was already out, but thought never mind, theyll either leave it with one of my neighbours or redeliver another day.

Nope, I get home to find the huge box dumped by my back door......which is actually on the side of my house and fully viewable from my street!!!! I saw it before I came down my yard, so god knows how many others did too, im so lucky it wasnt stolen.

Upon checking the tracking info it says "left in a secure location". secure would have been my back yard out of view of folks walking past my house, or with my neighbour on either side, both of whom were in.

But it wasn't, was it.

The courier has no idea how important or how trivial the delivery may be, so he will deliver when he receives it. If he has to re-deliver, it will cost him any profit he has in the delivery and if you are out then as well, he will have to try again, thereby making a loss; effectively paying for the privilege of delivering your parcel.

An experienced courier will be able to judge whether it is safe to leave a parcel, by knowing the area and knowing what risks there are.

aileth

We have had maybe 3-4 different drivers over the last six months. First one decided it was appropriate to chuck two glass steins over the back fence onto paving slabs (in boxes literally COATED in 'fragile' stickers. Thank god the company had stuck loads of bubble wrap in!). Second one decided vase would look good over the same area, but on to the bins, which parcel required a signature and he faked it (my husband was in at the time and guy had sped off before he could get outside) as confirmed when I rang up the company I ordered with to complain, and when checking the Hermes tracking it had "Signed for by customer"! Last two have been brilliant though, so it really is lucky dip.