Tesco misprice discussion area part 13

catlou

Hello all (Have posted this on the misprice thread too).

Just a warning for people to check when they go to Customer Services as my local Tesco have changed the Large Terms and conditions sign and it now doesn't include the R & R policy?

Don't know if they are changing the policy? God I hope not...........

Thought it best to post it on this thread so people know to look - as it makes it harder to argue when you can't point to the sign.

Hopefully it's a one off.

Catlou

Dick_Dastardly_3

wlfc1 wrote:

I put the wrong link in-try it again

Do you have the problem of CS instantly recognising you as a serial r&r er ?, is your profile too high?, have you been banned from any stores? then I may just have the answer for all of you?

http://www.lookagain.co.uk/web/main/ProductDisplay.asp?An=0&A=48W122%5F&N=428+4294966928&Au=P%5FMasterItem&Nu=P%5FMasterItem&Ns=P%5FColour%7C0%7C%7CP%5FSize%7C0&colour=&catno=48W122&suffix=WG2&size=&quantity=1


I used it and don't think they had a clue who I was

Shame they don't stock this at Mr T's as I'd be able to exchange the Dr Who DVD from a few weeks back for it !!

wlfc1

!!!!!!_Dastardly wrote:

Shame they don't stock this at Mr T's as I'd be able to exchange the Dr Who DVD from a few weeks back for it !!

Nice to see you back

wlfc1

catlou wrote:

Hello all (Have posted this on the misprice thread too).

Just a warning for people to check when they go to Customer Services as my local Tesco have changed the Large Terms and conditions sign and it now doesn't include the R & R policy?

Don't know if they are changing the policy? God I hope not...........

Thought it best to post it on this thread so people know to look - as it makes it harder to argue when you can't point to the sign.

Hopefully it's a one off.

Catlou

Just 1 store trying it on- which one ?, call HO and ask/complain

Park_Ranger_2

catlou wrote:

Hello all (Have posted this on the misprice thread too).

Just a warning for people to check when they go to Customer Services as my local Tesco have changed the Large Terms and conditions sign and it now doesn't include the R & R policy?

Don't know if they are changing the policy? God I hope not...........

Thought it best to post it on this thread so people know to look - as it makes it harder to argue when you can't point to the sign.

Hopefully it's a one off.

Catlou

I can never remember the exact policy wording so I've just checked back to the start of this thread

"And if things don't add up ~ In the unlikely event you are charged a higher price than on the shelf or the product we will refund your money and you can keep the product"

Ts website states
And if things don't add up
• In the unlikely event that we overcharge you we will give you your money back and you can keep the product.

Don't know whether this is a policy change being rolled out, or what the difference means in practice - if anything

Ole1973

I was shocked to see a big sign up at one Tesco I visited, which read "We accept ASDA vouchers" ! NICE !

itscheapandiwantit

Park_Ranger wrote:

Not questioning your success and not having a go at you but I'd suggest that your posts are as constructive to T as to MSE.

The point I'm making is that if I was a manager working for T I'd be circulating these kind of posts and saying to staff 'these people are taking the p1ss out of you, lets get it sorted'.

Yes but Mr T head office circulates emails to all stores to get prices correct and they ignore them, why would they act on the information you would circulate about people taking the p1ss?:rolleyes:

renegade74

Stormbreaker
price on poster £12.97
price on SEL £13.97

no scanner

Charged £12.97 x 2
Was a cash only checkout so I couldn't use the I forgot my card excuse
So Pretended my phone rang and said

"what do u mean u don't want them?"
short pause...
"but i'm at the checkout about to pay"
another short pause...
"Ok" in an annoyed tone

Said to checkout lady sorry, my other half has changed her mind.
that's ok no problem.

I couldn't get out the store fast enough!



No R&R but I made myself laugh!:D

FloFlo

wlfc1 wrote:

Do you have the problem of CS instantly recognising you as a serial r&r er ?, is your profile too high?, have you been banned from any stores? then I may just have the answer for all of you?

http://www.lookagain.co.uk/web/main/ProductDisplay.asp?An=0&A=48W122%5F&N=428+4294966928&Au=P%5FMasterItem&Nu=P%5FMasterItem&Ns=P%5FColour%7C0%7C%7CP%5FSize%7C0&colour=&catno=48W122&suffix=WG2&size=&quantity=1


I used it and don't think they had a clue who I was

Many thanks, you have solved my problem yet again.:beer:

Monster_Deals

renegade74 wrote:

Stormbreaker
price on poster £12.97
price on SEL £13.97

no scanner

Charged £12.97 x 2
Was a cash only checkout so I couldn't use the I forgot my card excuse
So Pretended my phone rang and said

"what do u mean u don't want them?"
short pause...
"but i'm at the checkout about to pay"
another short pause...
as t"Ok" in an annoyed tone

Said to checkout lady sorry, my other half has changed her mind.
that's ok no problem.

I couldn't get out the store fast enough!



No R&R but I made myself laugh!:D

If there sealed take them back to CS for a refund (28 day policy).

Even if there not sealed you can still get I refund. I took an opened Xbox game back to a different store. CS claimed it could not be refunded because it was open. I told her that is how I was given it ! she would not believe me 'as all Teco's stores sell the games sealed' so I invited her to phone up the other store and ask them how they sold their games. She then apologised and paid up.