Tesco misprice discussion area part 13

Plushchris

spa2k wrote:

1) If my posts appear condescending then i apologise, i simply try to help where i can and offer an alternative point of view....some like it some dont, differing opinions help the world to turn.

Although we may not always see eye to eye, I honestly think this thread is made all the better by your (and Constantines) posts, to be honest, Its a shame there arent a few more Tesco employees willing to post on here in the way that you do, we have been told a number of times that KK reads this thread, shame he cant find the time to post and say hi once in a while!

To read loads of posts all on one side of an arguement/discussion would get very boring, at least you guys offer that alternative point of view!









Although that could be the McMannis talking....

MarineBoy

zippybungle wrote:

Anyhow, bought 2, went to CS and told them I had bee overchared, CS Woman went to have a look at the shelf (I waited at CS) and waited and waited Eventually she came back and said she couldn't see any box, only the SEL of £4.98. I told her I would go with her and show her. We got to the shelf where the Umbrellas were before, but guess what? the boxes had been removed and Umbrellas were scattered all around the shelf. It was pretty obvious that she or another Tesco Staff member had deliberately removed all the boxes. I told her this too. Anyhow, I said I wanted a full refund (and gave umbrellas back, told them I would do Xmas Shopping elsewhere)

Exactly the point made in recent days about 'dirty tricks' - where during the time it takes to checkout, offending misprices have been corrected. This is particularly likely in smaller stores and/or where someone has been recognised as an r&r shopper.

To me this IS tantamount to fraudulent behaviour by Tesco stores that do this or that turn a blind eye to this practice, and they are on VERY thin ice IMHO. As I have said before, there should be strict procedures for the disposal of price indicators. (Any MSers have feedback regarding the law on this?)

This means WAR!

Felix_the_Foccer

I was a witness to an r&r today where the CS assistant said to the SA (who was still clutching the offending SEL in his hand) "You've go to throw that away!"

The SA was a bit deaf I think and said "What?" She said (looking harassed from Saturday shoppers) .... just get rid of it .. you've got to throw it away!!

leadhead

lordexavier_the_2nd wrote:

You have a PM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Talk about a waste of space and effort to inform someone that they have a PM.....

but to post this stupid message without reference of who it is intended for.....has got to be one of the "better" stupid ones.

Like plushchris........I dont either.

leadhead

MarineBoy wrote:

Exactly the point made in recent days about 'dirty tricks' - where during the time it takes to checkout, offending misprices have been corrected. This is particularly likely in smaller stores and/or where someone has been recognised as an r&r shopper.

To me this IS tantamount to fraudulent behaviour by Tesco stores that do this or that turn a blind eye to this practice, and they are on VERY thin ice IMHO. As I have said before, there should be strict procedures for the disposal of price indicators. (Any MSers have feedback regarding the law on this?)

This means WAR!

[QUOTE=Felix the Foccer]

I was a witness to an r&r today where the CS assistant said to the SA (who was still clutching the offending SEL in his hand) "You've go to throw that away!"

The SA was a bit deaf I think and said "What?" She said (looking harassed from Saturday shoppers) .... just get rid of it .. you've got to throw it away!![/QUOTE]


Yeh....This has become one of the standard rules after submitting your "I think I've been overcharged"

You must accompany the CS assistant to the offending SEL

otherwise, it often "isnt there"

ben500

MarineBoy wrote:

Exactly the point made in recent days about 'dirty tricks' - where during the time it takes to checkout, offending misprices have been corrected. This is particularly likely in smaller stores and/or where someone has been recognised as an r&r shopper.

To me this IS tantamount to fraudulent behaviour by Tesco stores that do this or that turn a blind eye to this practice, and they are on VERY thin ice IMHO. As I have said before, there should be strict procedures for the disposal of price indicators. (Any MSers have feedback regarding the law on this?)

This means WAR!

The law relating to this is clear, if this occurs a deception has taken place, ie a wilfull effort has been made to deceive the customer and to obtain a pecunary advantage on behalf of the vendor, this is a criminal offence and not a civil offence! In such circumstance if you wish to pursue you should make your intentions known to the store manager and inform him or her you require cctv footage to be secured in order to substantiate your allegation and that you will be making a request for the footage under dpa, having informed the store they are LEGALLY bound to ensure all steps are taken to preserve any footage for later examination.

It would be wise to get acknowledgement of your request in writing for the store and or have a witness to the request who is prepared to sign an affidavit to that effect at a later stage. Any reasonable costs incurred by your witness can be claimed back at a later stage

The_Old_Bag

N20Y1D wrote:

i got an rnr in one store last week and then got the exact same items in another store a few minutes away, however when i attempted to get the rnr they stated that they knew that i had just done the other store and that due to this they were refusing the rnr, head office backed them up on this.

didnt use a clubcard but was stupid enough to use the same card to pay with, now whilst i appreciate they may have a point surely an overcharge is an overcharge?

I am intrigued how Tesco can reasonably( )take this line of arguement. Anyone who shops regularly at Tescos, and keeps even a vague eye on the prices would see the prices go up and down, then back up again, then back down again etc etc.
So In your example:-
Week 1, store 1, you see an item for £x but are charged £x+£2.50 you ask for a refund under their price promise
Week 2, store 2, you see the same item clearly advertised at £x. You are charged £x + £2.50 ( I assume).
Store 2 refuse R&R because of events at store 1

Points to note
1)If Tesco store 2 know you had a refund on the item from store 1 because it was displayed at £x, but illegally charged at £x+£2.50 why did they not make sure they were not breaking the law themselves ? Why did they knowingly have a sel for £x, when they clearly knew it was £x +£2.50
2)Take the current games price fiasco as an example. The price can vary from one day to the next.

bluetimone97 wrote:

I am confused, splinter cell on PS2 was scanning at 24.77 in my local store yesterday but everyone seems to be getting it to scan at 29.83, has anyone else scanned it since Thursday (when I got my copy and it was 29.99)

I make that 3 (THREE) prices in a few days time frame!!
So just because you were charged £x+£2.50 last week at store 1 does not guarentee you would be charged that again.......sometime Tesco actually manage to get their scanning and sels to match

The Minority report/I robot dvd has been overcharging for WEEKS (£9.97/£22.xx) They have now, eventually got their act together and it is now scanning at the display price of £9.97. Same with the filofaxes......the list is endless.

If Store won't budge, use it as a learning experience - don't use credit OR club card when on an R&R mission.

MarineBoy

leadhead wrote:

You must accompany the CS assistant to the offending SEL

Sadly, we've also had this problem where the staff have moved in after recognising an r&r regular and 'cleaned up' before it even gets to the CS stage. Even accompanying the CS doesn't help in that situation.

http://forums.moneysavingexpert.com/showpost.html?p=3428908&postcount=1660

Ham_sandwich

the_postman wrote:

so could i trade my 15 titles against and actual xbox 360?

Well I ended up with over £160 worth of trade in value - so i`m sure if you do enough you will get there - yeah. One GAME (I wont be going back to) refused to let me trade in two copies of the same game at the same time. So I traded in one, walked out the store, waited a minute and then went back in. He then accepted the trade in plonker.

But my (now regular) GAME accepted three copies in one go - so go figure !

edit - thanks for the WHSmiths pointer OP

And the prices are set by supply and demand in each store - so the more you trade inof one game, the lower the price gets.

Constantine

sponger2 wrote:

certainly does explains a lot when tesco's announced this years profits the managers all went out for a meal with there £1000 bonus us ordinary staff were treated to a value scotch egg and pork pie buffet :mad:
you can see why are opinions differ

What an absolute load of rubbish.

I booked my day off to avoid the God awful buffet. And this £1k bonus of yours is straight out of fantasy land.