Virgin Experience Days Hot Air Balloon Flight for 2

sambo80

I had a phone call from littlewoods to apologise for the mistake and to offer me the 25% discount, I said I couldn't afford it even with the discount but thanks anyway. The guy was really nice and said no problem, apologised again and said I would receive £50 for the inconvenience. Very pleased, yes they made a mistake but they are now dealing with it....A £50 credit is very generous IMO, Glad I ordered now ;-)

mumto2loves

are some of you mse'ers giving the people who phone a hard time?:rotfl:
I've just had the phone call, and the poor man seemed to be just waiting for me to go mad. he was soooooo apologegic. rotfl. I asked him how many times he has said the same thing today, and he relaxed and laughed and said um yeah once or twice! and thanked me for being so understanding.
so come on you lot be nice, its not the person on the phones fault!:D

mumto2loves

sambo80 wrote: »

I had a phone call from littlewoods to apologise for the mistake and to offer me the 25% discount, I said I couldn't afford it even with the discount but thanks anyway. The guy was really nice and said no problem, apologised again and said I would receive £50 for the inconvenience. Very pleased, yes they made a mistake but they are now dealing with it....A £50 credit is very generous IMO, Glad I ordered now ;-)

I wonder if the same person phoned me after you!

lisawood78

Chap who called me could not say sorry enough times!!!

I think it is a great outcome, good for you Very!

twinkle06_123

Was the phone number something along the lines of 0844 811.... ? I missed the call

carlw

twinkle06_123 wrote: »

Was the phone number something along the lines of 0844 811.... ? I missed the call

thats them 0844 811 0090

had 1 call earlier, and just missed a second one.

poet123

Hi xxxxx

Once all the communication has been sent out to all of our customers, we will then be issuing the vouchers.

We have a dedicated team dealing with this issue, and they will applying the discounts to all affected customers very soon.

Many Thanks

Lisa

Very Network Team.


I have just received the above response to my email query re the compensation gift card. I used the email address given by the Very rep above and received a response within 10 mins.

banks4u

Dear All & very rep,

firstly I ordered like 10 items from Very on a Buy now pay later. I was not happy that the product was not honered. I also received 5 emails from them saying that I would receive £50, this was stated on each email. It does not state per account.

I am concerned that as soon as these gift cards go out, Very will just hike up their prices to ensure they do not loose money. I would suggest everyone keeping a note of what they wish to purchase at the moment and even doing a screen print or print out. If the prices goes up when you come to purchase the item I would just all complain. I have been a client of Very and littlewoods for a long time. I am pleased they are trying to resolve this matter but why not just send one email to each account, as I was happy to have been receiving 6 x £50 credit. but now I am thinking £50 isn't really alot especially at Very.

What are everyone elses thoughts on this.

lesleysanderson

banks4u wrote: »

Dear All & very rep,

firstly I ordered like 10 items from Very on a Buy now pay later. I was not happy that the product was not honered. I also received 5 emails from them saying that I would receive £50, this was stated on each email. It does not state per account.

I am concerned that as soon as these gift cards go out, Very will just hike up their prices to ensure they do not loose money. I would suggest everyone keeping a note of what they wish to purchase at the moment and even doing a screen print or print out. If the prices goes up when you come to purchase the item I would just all complain. I have been a client of Very and littlewoods for a long time. I am pleased they are trying to resolve this matter but why not just send one email to each account, as I was happy to have been receiving 6 x £50 credit. but now I am thinking £50 isn't really alot especially at Very.

What are everyone elses thoughts on this.

I think we have all done really well out of this to receive £50 for nothing! The word greed springs to mind. Do you honestly believe Very would hike there prices up in order to rip the customers off that they are trying to appoligise to? What about all there other customers who didnt get involved in the glitch? I myself am totally over the moon with £50 free to spend. Saying that my 16 year old son has already got this spent on a new xbox controller haha

Thank you so much Very for putting things right.:T

dtaylor21184

banks4u wrote: »

Dear All & very rep,

firstly I ordered like 10 items from Very on a Buy now pay later. I was not happy that the product was not honered. I also received 5 emails from them saying that I would receive £50, this was stated on each email. It does not state per account.

I am concerned that as soon as these gift cards go out, Very will just hike up their prices to ensure they do not loose money. I would suggest everyone keeping a note of what they wish to purchase at the moment and even doing a screen print or print out. If the prices goes up when you come to purchase the item I would just all complain. I have been a client of Very and littlewoods for a long time. I am pleased they are trying to resolve this matter but why not just send one email to each account, as I was happy to have been receiving 6 x £50 credit. but now I am thinking £50 isn't really alot especially at Very.

What are everyone elses thoughts on this.

wow you was hoping for £300 for nothing that would be extremely generous of very but a bit over the top to expect that much

£50 is way more than i ever expected in fact i was just expecting a refund and possibly an apology.