Virgin Experience Days Hot Air Balloon Flight for 2

Very.co.uk_company_representative

Hi,

As stated previously, everyone will be contacted and receive the £50. I must reiterate, regardless of how many orders were placed on each account or how many email responses were sent to each individual, there will only be one £50 applied to each account.

If you would like us to check your account personally you can email your details into us at [EMAIL="socialmedia@shopdirect.com"]socialmedia@shopdirect.com[/EMAIL].

Hope this helps

Chris

Very Company Represntative

miffyrulz

Just come back on here to catch up and must say i'm very pleased to be receiving £50 cash! (ordered through marshall ward). Didnt expect a thing after the cancellation!

So big Kudos to the company

jammin_2

Very.co.uk_company_representative wrote: »

I must reiterate, regardless of how many orders were placed on each account or how many email responses were sent to each individual, there will only be one £50 applied to each account.

I was not offered a credit (or two credits) to my account. I was told that I would be sent a £50 Additions Gift Card and a £50 Very Gift Card. That's what was written in the emails.

Babiesmummy_2

Littlewoods group are having a ring around their valued customers regarding this massive !!!! up !

I have just received a call in the way of an apology and offer to rebook at the correct price with 25% off and a £50 credit to my account (should be within 5days)

I placed 2 x orders and received the same email as others relating to the 1st order I made, this phone call was relating to the 2nd order I made. I asked the question about the £50 credit and she went away and checked and advised it was a £50 credit per customer not per order.

I have an account with Marshall Ward / Isme and ordered the Spa experience vouchers.

So for anyone who hasn't received the email you may still get a phone call.

colleensims

I have to agree with Jammin. I got 2 emails for 2 different orders. One told me I would get credit to my account and the other says I will receive £50 by post.

Respect

Very.co.uk_company_representative wrote: »

Chris

Very Company Represntative

Hi Chris,

Do the Very customer's have the option to take £50 in cash instead of vouchers?

sassyblue

Respect wrote: »

Hi Chris,

Do the Very customer's have the option to take £50 in cash instead of vouchers?

Tut, tut, tut! They sell plenty in the catalogue l'm sure you can find something for your free £50.

mumto2loves

This is like a bloomin roller coaster!

ooo look! a really cheap balloon trip - YAYYY:T
oh its been removed from the site - booo:(
but I've had an email confirmation - YAYYY:T
oh very have just posted it won't happen - booo:(
my account says dispatched YAYY:T
oh i've been refunded - boo:(
had 2 emails one saying a £50 credit and one saying £50 cheque YAYY:T
oh very have just said only one per customer booo:(
:rotfl::rotfl::rotfl:

nambola

All said and done, I think Very's £50 compensation is more than fair. I'd have loved the 5 experiences I ordered at the 'discounted' price but I like many knew I was being opportunistic with an obvious misprice. Thanks to the customer services team for sorting this all out.

lisyloo

I agree, it's very generous.
£50 for nothing.