~Avon Hints & Tips (Part 7) ~

dawn1974

I am a bit dis-appointed with my delivery today.

I still have items missing that they said they would send which were missing from my last order :mad:

nessa1422

Hi, Apologies if this has been asked before, but can these £10 packs be returned if it has been opened? Customer has had them before but not keen on the one just received. Obviously the items have been opened to check for colour etc, but not used.
Does the usual returns policy still apply?


Thanks,
Ness

chalkswindon

Quick Question

First delivery due tomorrow and order online says it has been prepared.

Would it say on the online invoice if any replacements were being sent as alot of my order had yellow circles on when I placed it saying stock at risk.

Thanks for your help

lozza1985

Yes it'll say on your online invoice if there'd an replacements or anything out of stock.

For the packs - I think it says in the books that you can't, but I'm sure I've returned them opened in the past with no problem so long as everything is there it should be ok.

nessa1422

Thanks Lozza, will give it a try anyway.

Ness.

avg86

QQ - When im ordering my bits online and it asks me to put in how many customers there are, Do i add myself if i have ordered bits from HT or clearance brochures?

I have another question but cant remember it lol!!

Anna xx

MessyMare

ARGH!!!!!! Just collected in a book from a girl who said she had lost her book with her order in it, gave her another to do her order, just been to get it and the tick sheet has her phone number on it and no bloody order! No idea what to do about it, whether to text that number or whether to just let it go!

avg86

I would text her and just say ' Hi, I noticed you put your number on here, Was there anything that you wanted to order?' You can but try!

Anna x

chalkswindon

Thanks for your help Lozza.

DON79

I could use some help asap please with a question.... thank you in advance! Just had an email from Avon to say there is £5.47 outstanding on my account - it said as follows

"Our records from last night showed that you still had an outstanding balance on your account of £5.47. If you have made a payment, thank you. If you have not yet found the time, please do so now.

Ways to pay
- Pay by debit card at avon.uk.com
- Fast-trak self serve - call 0845 345 8444 - available 24/7

It is important that you make your payment promptly so that your next order can be accepted, and to avoid late payment charges."


Now this balance owing is for two items that I have marked down for return and refund.... should I pay this amount or not? And what is the likelihood of my getting a late payment charge or my placing of my order tonight being declined?

Would appreciate advice asap please