Vodafone complaints

markgillett

mobilejunkie wrote: »

Try actually reading the previous post to yours. It's not long or rocket science.

I did email them when I posted here. Nothing yet.

mobilejunkie

Then you would have received a reference number which is worth putting on here.

cinders13

cinders13 wrote: »

did you get details of the ceo??? im at my wits end with vodafone.:mad::mad::mad::mad::mad::mad::mad:

thank you diamond :beer:!!! you should take over from ryan lol. my problem with vodafone is solved and i am finally free from them!!!!! they have cancelled my number and cancelled the balance of £105 so i am finished totally with vodafone never to return. :T

i emailed the ceo and got a reply from the directors office i had to make a call to them and my problem was solved within minutes.

thank you so much mse for the advice i got here it was first class!!!:rotfl:

:rotfl::p

Stlymch

Lee,
I've sent you an email via the contact form. I forgot to mention MSE Forum.

For forum visibility my problem is as follows:

Started a sim only contract in September. Vodafone failed to setup the direct debit so the first bill payment was missed. This caused a block on data on the account. Direct debit problem was resolved and I was compensated for this which is great but....
Ever since that missed payment there has been a data block on my account which nobody at Vodafone customer services has been able to remove. So here we are 8 weeks later and still no mobile data. I've tried going through Online chat, phone calls and the store and no one can help resolve the issue.
I'm hoping there's someone somewhere deep inside the Vodafone machine that is able to help?

diamonds

cinders13 wrote: »

thank you diamond :beer:!!! you should take over from ryan lol. my problem with vodafone is solved and i am finally free from them!!!!! they have cancelled my number and cancelled the balance of £105 so i am finished totally with vodafone never to return. :T

i emailed the ceo and got a reply from the directors office i had to make a call to them and my problem was solved within minutes.

thank you so much mse for the advice i got here it was first class!!!:rotfl:

:rotfl::p

Another one bites the dust :rotfl:

Congrats :T

aqua786

Lee
WRT 135
MSE FORUM
#12041438

Futuristic

Wrt135 - mse [#12056912]

KeithMc9

Always had problems with Vodafone and switched 2 months ago. Stay away!!

fatrab

WRT135 [#12059377]


Hi Everyone,


I've been a Vodafone customer for many years with no problems at all until September this year, when I received a cheeky text telling me I'd missed a payment and I'd to either pay up or be cut off! I knew this was an error as my DD comes out a few days after payday and there was plenty of money in my account.


So here's a copy of what I've sent to Vodafone with what I know from my phonecalls to their absolutely useless 191 service so far:


"Due to a fault with your new system my direct debit has was cancelled, by yourselves, in September. You have been unable to resolve this, despite me having called 7 times. I have been passed from pillar to post, you've tried blaming my bank - I feel like I'm banging my head against a brick wall, and that my only solution is now to leave and go with another provider.
Can you please either resolve this for me or cancel my contract without any penalty to me, as this is 100% Vodafone's default.
Can you also please confirm that my credit file has not been marked as a result of your failings?
Thanks,
Robert"


I have been reimbursed for the late payment fees (3 times now), and had another £10 credit for the hassle, been offered a discount on my account and had every apology under the sun, but as yet this problem has not been fixed and I am at the end of my tether!


Thanks for listening to my whine!


Robert

diamonds

fatrab wrote: »

WRT135 [#12059377]


Hi Everyone,


I've been a Vodafone customer for many years with no problems at all until September this year, when I received a cheeky text telling me I'd missed a payment and I'd to either pay up or be cut off! I knew this was an error as my DD comes out a few days after payday and there was plenty of money in my account.


So here's a copy of what I've sent to Vodafone with what I know from my phonecalls to their absolutely useless 191 service so far:


"Due to a fault with your new system my direct debit has was cancelled, by yourselves, in September. You have been unable to resolve this, despite me having called 7 times. I have been passed from pillar to post, you've tried blaming my bank - I feel like I'm banging my head against a brick wall, and that my only solution is now to leave and go with another provider.
Can you please either resolve this for me or cancel my contract without any penalty to me, as this is 100% Vodafone's default.
Can you also please confirm that my credit file has not been marked as a result of your failings?
Thanks,
Robert"


I have been reimbursed for the late payment fees (3 times now), and had another £10 credit for the hassle, been offered a discount on my account and had every apology under the sun, but as yet this problem has not been fixed and I am at the end of my tether!


Thanks for listening to my whine!


Robert

I hope your contract allows tethering or else its you that is now in breach :rotfl:


I have the same issue with EE...hopeless to resolve THEIR Direct Debit issue!