Vodafone complaints

Loosetooth

Silk wrote: »

You are given 6 weeks to agree to the decision or reject it, it would only be binding if you agree to it during that period.
If you fail to accept within the 6 week period it is deemed to be rejected anyway and as explained cannot be appealed

Again.... not looking to argue and that is not relevant in this case, because I withdrew the complaint.

As I have hit refresh on this I have been writing my LBA. You cannot see why you are wrong, but you are in this case. Do I wish that the Ombudsman, having taken the time to go there, would have reached a settlement that was fair to me.... Yes. They did not, so I took moves to make sure I could move forward. Having charged me 5 LPF in a row (as well as all the other stuff they were doing) I would have hoped Vodafone would have been willing to clear this mess up before now. But their current CS is just chaotic and poor.

Now this debate is meaningless.... take it easy.

Loosetooth

mobilejunkie wrote: »

I'd ive up, Silk. As yor friend "the other one" it is quite plain you are hitting a brick wall. As you said, there are only two options left and he doesn't seem to want to actually take either one of them.

I have taken one of them.

I clearly stated I am here to try and find a reasonable solution with Vodafone. They have refused, I have emailed the Ombudsman to make sure of the legal position as they explained it to me and written an LBA which I will send in today.

You guys are being like you are because you think that you know everything and because I am not saying "Oh... you and Silk say what I am doing is incorrect, well then I will do as you guys say".

Let's lay it on the line here... what are yours (and Silk's) actual qualifications for being so forthright?

You work for a mobile company? The Ombudsman? No... no, you must be lawyers, right? Or are you just two judgmental dudes hanging on a forum who get a bit antsy when you decide you know everything about someone else's case and their view does not concur with your own?

Loosetooth

mobilejunkie wrote: »

I'd ive up, Silk. As yor friend "the other one" it is quite plain you are hitting a brick wall. As you said, there are only two options left and he doesn't seem to want to actually take either one of them.

A transcript from an Ombudsman email:

[FONT=Tahoma, Verdana, Arial][FONT=Tahoma, Verdana, Arial][FONT=&quot]"Your complaint about Vodafone[/FONT]

[FONT=&quot]Thank you for your email.
[/FONT]
[FONT=&quot]Please find below notification that your case is withdrawn.[/FONT]

[FONT=&quot]Thank you for confirming that you wish to withdraw your complaint.[/FONT]

[FONT=&quot]We will close your case and take no further action.[/FONT]

[FONT=&quot]You are free to follow other routes to resolve the dispute."[/FONT]



[/FONT][/FONT]Now... gentlemen, do you see that "You are free to follow other routes".... that means engaging with Vodafone (which we have already established Vodafone do not want to do) OR... Small Claims Court.

Could it be, just see if you could allow this to enter your heads, that there is something going on here that you have not encountered before and that you are telling me that black is white?

Someone else here thinks that I have been rude to you... maybe you do and I have thought on it A LOT over the weekend. But you know I think that you and the other one have been rude and over bearing to me and I that I have shown a degree of restraint in the face of your arrogance and judgements and know-it-all attitudes.

I am just trying to find a reasonable solution to my problem. You and Silk have plenty of "thanks" to your replies and props to you for that... by in my case you have both been pretty intolerable.

mobilejunkie

In order to find a "reasonable solution" you have to be reasonable. Clearly you are anything but and your attitude is your worse enemy. As for some of your questions and assumptions, I do have a legal qualification and have sured in the small claims court several times - and always win. In your case, I'd rather be on the other side in court.

Loosetooth

mobilejunkie wrote: »

In order to find a "reasonable solution" you have to be reasonable. Clearly you are anything but and your attitude is your worse enemy. As for some of your questions and assumptions, I do have a legal qualification and have sured in the small claims court several times - and always win. In your case, I'd rather be on the other side in court.

So let us go through in what way you are being ignorant and judgemental:

1. I am willing to be reasonable. You cannot be reasonable with a company who will not communicate with you today and have made communications so impossible in the past that it was useless.

2. Legal Qualification... yes? What is that then? It cannot be a BA because you would say? What is it? A diploma? HND? In what? "I have a legal qualification" carries all the weight and punch of... well, not much. What it does betray, though, is the mind of someone who cannot accept that they are not that qualified to talk to people as their pride cannot will not let them realise that. I do not fly on planes captained by people with an "aviation qualification", I will not take advice from a doctor who has a "kinda medical qualification" and your "legal qualification" does not a lawyer maketh and, from what I have seen, it does not make you any more knowledgeable than anyone else, despite what you want to believe.

As for me I have done Small Claims a few times as well and never lost, you are not the only one. And if you were so au fait with the court system you would know it is nothing to do with attitude, it is to with the legals facts of the case... which, in this case, I have strong irrefutable evidence that I have been charged incorrectly.

3. "In your case"... you do not know my case, you think you do. I have a clear 6 month period where Vodafone charged me LPF even when I paid on time and they have refused to be reasonable and find a solution despite me attempting one through email, letter, Live Chat, Ask Jereon, etc....

Look, as I have stated, you have a lot of "thanks", you are obviously a helpful guy. But not to me, it is been about you being too big for your boots, giving me incorrect advice and putting me down. And because I have not rolled over and thanked you for that I am told things like "your attitude is your worse enemy". Well your attitude is atrocious as well (hence why I have not felt the need to buddy up to you), the difference is that I did not try to strong arm you into doing, or not doing, something which will financially damage you. Perhaps that legal qualification of yours, that you are touting as a reason why you are correct, needs to be handed back, your advice is erroneous, in this case. Even now you are too proud and arrogant to just accept that there might be something to what I say and that you may have given the wrong advice by thinking that this case is like every other case here.... Says more about your attitude than mine.

Anyway... my reason to be here is long expired. I am sure you will post some reply which asserts that I have no case, have a terrible attitude and am bound to fail in my endeavors to find a compromise (you know because I am so unreasonable) none of which you could possibly know... we could go on like this for another 3 days, so... good luck, hope you learn to allow for the fact that you are not the fount of all knowledge (to the degree whether you know whether cases are worth pursuing or not) and I wish you (all) well.

mobilejunkie

Gosh, what a rant! Prizes for the ranter of the week. I won't bother to answere the points - you may be happy to go round in circles like a depraved busffoon, but I am now. Seems everyone is ignorant, judgemental or unreasonable except you.

The judge should have an easy task given your presentations.

d123

Loosetooth wrote: »

<<snip>>

I have no case, have a terrible attitude and am bound to fail in my endeavors to find a compromise (

at least one correct fact in that diatribe...

Loosetooth

mobilejunkie wrote: »

Gosh, what a rant! Prizes for the ranter of the week. I won't bother to answere the points - you may be happy to go round in circles like a depraved busffoon, but I am now. Seems everyone is ignorant, judgemental or unreasonable except you.

The judge should have an easy task given your presentations.

Hardly a rant... Perhaps if I just lobbed in a casual one or two sentences, that is all you seem capable of, then you would be more accepting :rotfl:. But then your tabloid treatment of me and my Vodafone issues is hardly something that is a virtue, perhaps you should try a paragraph or two.

I have been no more rude to you than you to me.... But here is the thing, when all of this is concluded, whether it goes for me or against me, I will come and tell you. So if I end up with a judge who is more concerned with his perceptions of my character and ignores the case and gives me nothing... I will come and apologise. And if I get anywhere, ie somewhere I would not have gotten if I had just blindly listened to your ignorant opinions of me, I will come and tell you that to.

Proof is in the pudding.

Loosetooth

d123 wrote: »

at least one correct fact in that diatribe...

Well... if someone is condescending, judgmental and rude to me, I am going to give as good as I get. I do not really need to feel bad about that. It is funny how people (usually regulars) are quick to overlook Mobilejunkie's attitude to me and how he speaks about me but quick to jump on me if I stand toe to toe with him.

If third parties, ie you and some others, feel as though I have not conducted myself well... It bothers me a little, but I am not going to just meekly nod and thank people who are being judgmental, ignorant and giving me bad legal opinions. If I had been as rude as you think I had, I am sure my comments would be reported and removed and I would be banned.

globalds

My vodafone rant ..and problem.

I ended a two year contract for two lines last October.

After talking with retentions I accepted an offer of a £40 a month two year contract with a 40% discount .Z3 unlimited calls , texts and 4gb of 4g data. Total cost £26.10 each

My first three bills also included a charge of £40 for an old number that should have been transferred with a pac code I gave at the time of the contract renewal.

It took 3 months as I was continually told that tapes of the upgrade conversation needed reviewing ..Paul the rep off here finally informed me there was no recording.

I was given a refund and offered an extra 4 gb of data ..so now 8gb ..

I never went over 4gb for the next two months ..In may I downloaded 4.7 gb ..and was charged about £50 extra ..I phoned up and was told that the extra data hadn't been applied to my line correctly.

The only way this could be added was by giving two new contracts, the red value bundle was the line given ....I was charged for this upgrade due to it being applied "Pro Rata" .. It was not something I asked for ..It was a solution by Voda as a way to give me the data they offered me as compensation for having my upgrade messed up

This month I have been charged £40 per line instead of £26.10 as the 40% discount applied to the line only drops the new contract to £40.


I am absolutely lost with how to deal with this company.

Tonight I had to use the analogy of me buying someone a birthday present then sending them a bill for how much it cost me ..as a way of trying to explain why I should not be paying for data over 4gb when they gave me 8gb as compensation
And was left with saying I felt a chef ..burning a steak I had ordered then charging me for cooking a second one was similar to them charging me the double line costs in May when they could only solve my lack of 8 gb data by upgrading my line.

I am not expecting to either have a refund or response from Voda ..I was told I would receive a text tonight confirming that my account had been credited ..11:20 pm ..no text ..