Vodafone complaints

baldnunn

Lee. I have done as you asked. I would also mention that:
1: I did this on Saturday and got nothing.
2: I am still waiting for the Supervisors call-back, promised to be within 48 hours from Friday, and
3: I am still waiting for Matthew from Customer Relations to call me - a call was promised between 1700 and 1800 on Friday.
I spoke with a young lady from a Directors office (?) on Saturday but, at the end of the day, Vodafone are still refusing to issue me with a NUC code or returns bag.
Please don't this personally but I have no faith in Vodafone and would like to thank you all for ruining Christmas for the person to whom I gave my old iPhone 4s!!

Vodafone

Hi baldnunn,

Thanks for coming back to me.

I've received your email and will get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

mobilejunkie

Merry Christmas Lee.

It's good to know that at least one part of Vodafone tries to help its customers when all else sadly fails.

Vodafone

Merry Christmas to you too mobilejunkie.

We'll certainly look to continue the good work during 2014.

All the best,

Lee

Web Relations

Vodafone UK

baldnunn

Hello Lee. I hope you enjoyed your Christmas. My problem has been solved by emailing your CEO direct; its a shame that your company wont deal with customers in a satisfactory manner without having to go to such lengths!
I wont be needing your assistance in the future. In the absence of Vf having decent customer service (with the obvious exception of yourself, I hope) or a Retentions Department I should be a customer of a rival company by the end of next week, together with the rest of my family.
I hope you have an enjoyable 2014.

Regards,

Steve

Vodafone

Hi Steve,

I've had a great Christmas thank you; I hope yours has gone well too.

Although it's a shame to see that you're leaving us, thanks for taking the time to update the thread to confirm that your case has been resolved.

Best wishes for 2014.

Lee

Web Relations

Vodafone UK

BlueBox

its been 5 weeks since i not getting any 3G signal calls dropping and getting no network issues i spoken vodafone all ways there answer is we aware and working on it i been loyal customer for 15yrs once my contract is up i moving:mad:

Vodafone

Hi BlueBox,

I'm sorry to see that you've not had the best of experiences during the past few weeks.

For further help with network related issues I'd recommend following the troubleshooting steps on our eForum which have been linked to here.

If you'd like to discuss things further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

BlueBox

Vodafone_company_representative wrote: »

Hi BlueBox,

I'm sorry to see that you've not had the best of experiences during the past few weeks.

For further help with network related issues I'd recommend following the troubleshooting steps on our eForum which have been linked to here.

If you'd like to discuss things further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

I filled one theses forms on voda eforum with same code got a reply after couple of days. That you aware of issue in my area and doing your best to fix it in mean time i should use 2G

There’s currently a fault logged for your local site (22014) this was confirmed by your tech team on 12/12/13

JEN

Hi Lee,

I have emailed you regarding the long term problem I have been having with Vodafone. I'm hoping this case can be resolved as I have had enough of calling/visiting store/e chatting/emailing Vodafone wasting hours of my life trying to resolve my problem with no real end or support

Many thanks
Jen