Vodafone complaints

harrys_nan

bumped up for tdighton

tdighton

Thanks for re writing it skintandfat and thanks for bumping it harrys nan.
i rang them again today as still no call from a manager. Also no refund, there now saying im not being refunded as its part of my bill even though i was told i dint have to pay it yet. The lady has credited my vodafone account of £30 to say sorry. This still doesnt resolve a faulty phone i have though and the fact i will have to pay for repairs as the warranty has run out. Suppose its just waiting game now. Everytime i call they will not put me through to a manager

Vodafone

Hi tdighton,

Thanks for making me aware of your concerns.

Having checked our emails I can confirm that I've got yours and so please be assured that I'll get back to you as soon as I can.

harrys_nan wrote: »

I am another very disgruntled Vodafail customer, I have been with them for a number of years ( about 8 I think). The reception I get in my home is worse than awful, constantly get "no service" wait ages for a text to come through if at all. can rarely use my phone to make calls. The only thing that I
get told is to have a Sure Signal but at £50 i cannot justify the outlay.
Cannot wait until my contract finishes and I can leave them, I did have 2 phones on my contract, but one was out of contract so that was cancelled

Hi harrys nan,

To enable us to assist you further I'd recommend following the guidance in our Network Issues thread which can be found in the Network section of our eForum. Unfortunately I'm unable to provide you with a link to it due to the posting guidelines company representatives are obliged to follow.

In the event that you'd like to discuss matters further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK

tdighton

Vodafone_company_representative wrote: »

Hi tdighton,

Thanks for making me aware of your concerns.

Having checked our emails I can confirm that I've got yours and so please be assured that I'll get back to you as soon as I can.

I recieved your email and replied with you could call me at 2.30 but no call as of yet

Vodafone

Hi tdighton,

Thanks for your time on the phone over the last few days.

In the event that you require any further assistance you're welcome to get back in touch with me.

Kind regards,

Lee

Web Relations Team

Vodafone UK

paulsad

See vodaphone's wonderful WRT are still up and running! Just my two penneth - I'll never ever forgive VF for ruining my perfect credit history because of a genuine oversight caused by an employer going under and me moving house (I won't go into the nitty gritty as I got sick of it all years back). Their WRT was useless; made plenty of promises to sort things out but it was all chocolate money.
My revenge was to lose them lots of money by having friends and family dump them for other providers (my daughter ran a company with a whole batch of phones from VF that she was happy to switch).
Childish - I know but all could have been avoided if the WRT really had some clout and most of, a bit of common sense.

mobilejunkie

My experience of Vodafone is quite extensive and pretty abysmal - yet in their defence I always found their WRT first class - the complete opposite of the rest of the "organisation". Unfortunately my problems with Vodafone were never-ending so I (like you) voted with my feet.

I am, however, surprised that the WRT didn't sort your problems out.

tdighton

Vodafone_company_representative wrote: »

Hi tdighton,

Thanks for your time on the phone over the last few days.

In the event that you require any further assistance you're welcome to get back in touch with me.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Thanks for all your help the thing came today so phone be sent of tomorrow. Who would i speak to regarding how high my home phone bill is cause of vodafone constantly telling me to call bank as ask for that form when that wasnt what i had to do anyways???
Thanks
Tanita

tdighton

Havent had reply to my latest question

Vodafone

Hi Tanita,

Rest assured that I haven't forgotten about you and will get back to you as soon as possible.

Thanks,

Lee

Web Relations Team

Vodafone UK