Vodafone complaints

Discodave

Woe-da-phone wrote: »

Well, its looks like thankfully my issue has been sorted - and good thing too as I was ready to just walk.

All in all, I can understand that Vodafone are a large company and may have issues with systems and the like but the real issue highlighted here is the awful attitude of their staff and the time it takes to get through to them.

I hope they address this sooner rather than later.

Signing off now - lets hope I never have cause to return.

Ed

I can echo that view re: staff.. 99% are just terrible towards Customers. Now, £19.99pm for deal im on is not too bad, but for the crap i've had to put up with another 10% wont hurt will it

ricflairandy

Woe-da-phone wrote: »

Well, its looks like thankfully my issue has been sorted - and good thing too as I was ready to just walk.

All in all, I can understand that Vodafone are a large company and may have issues with systems and the like but the real issue highlighted here is the awful attitude of their staff and the time it takes to get through to them.

I hope they address this sooner rather than later.

Signing off now - lets hope I never have cause to return.

Ed

what was the result?

RenegMC

Great start, I ended up taking out a contract with VF late last week.

I was told I'd recieve it today, and received a text saying I'd recieve my package this morning between 8-12, took a day off work to get it, and neither parcel no or consignment number track on the dpd website, and I've already spent 40 mins on the phone with VF and that rubbish song... and I've not even started my contract yet...

Wow, way to disappoint. I was told to phone up later for a goodwill gesture to be applied to the account, as the system was down.

However, I just got off the phone having tried to contact the person I spoke to originally, and a different person just told me the extension no and name of the original person is not coming up at all on their databases - phantom call handler perhaps???

So what can I realistically expect from VF, and how far should I go to to get compensation for what will be 2 missed days off work? I think I'll try to recoup at least a days wages if not two. Especially if this is what I've got to look forward to...

I'm not even on day 1 of a 24 monther, so I can still walk if need be. Any advice?
Thanks people!

blink121

Hi

I upgraded my phone instore - I know first mistake and wanted the new Noki 97 but was told that I could not get it on eighteen month contract so I decided on Samsung Jet for eighteen month or so I thought. I had actually got a twenty four month contract which I would have never in a millions years think about doing. I rung customer service when I realised the mistake on the same day but to no avail. I was told to speak to the store since it was their responsibility and nothing to do with Vodafone. I went back to the store and was told I could not change or cancel my contract because I would not get that phone on the eighteen month contract despite being told and shown on screen otherwise.

i have read that if you get a contract in store you are do not have a cooling off period. Would anyone be able to offer me some advice on how I get this sorted as I really feel that i haev been misold a product plus i have been with Vodafone for twelve years.

ricflairandy

blink121 wrote: »

Hi

I upgraded my phone instore - I know first mistake and wanted the new Noki 97 but was told that I could not get it on eighteen month contract so I decided on Samsung Jet for eighteen month or so I thought. I had actually got a twenty four month contract which I would have never in a millions years think about doing. I rung customer service when I realised the mistake on the same day but to no avail. I was told to speak to the store since it was their responsibility and nothing to do with Vodafone. I went back to the store and was told I could not change or cancel my contract because I would not get that phone on the eighteen month contract despite being told and shown on screen otherwise.

i have read that if you get a contract in store you are do not have a cooling off period. Would anyone be able to offer me some advice on how I get this sorted as I really feel that i haev been misold a product plus i have been with Vodafone for twelve years.

Take it back, im sure there is a 14 day cooling off period.


Anyone got any advice on what i should do. Hopefully my overcharging has been fixed now, but i still have no signal in the house and around my local town i get 1-2 bars but its very unstable and cuts out at anytime.

Ive had months of messing about since i got the phone, was missold the length of the contract and have lost count of the hours ive spent on the phone to vodafone. Amazingly the guy from here managed to sort out the billing issue in about 10 mins on the phone on friday, why the hell did it take 5 months for this!

RenegMC

RenegMC wrote: »

Great start, I ended up taking out a contract with VF late last week.

I was told I'd recieve it today, and received a text saying I'd recieve my package this morning between 8-12, took a day off work to get it, and neither parcel no or consignment number track on the dpd website, and I've already spent 40 mins on the phone with VF and that rubbish song... and I've not even started my contract yet...

Wow, way to disappoint. I was told to phone up later for a goodwill gesture to be applied to the account, as the system was down.

However, I just got off the phone having tried to contact the person I spoke to originally, and a different person just told me the extension no and name of the original person is not coming up at all on their databases - phantom call handler perhaps???

So what can I realistically expect from VF, and how far should I go to to get compensation for what will be 2 missed days off work? I think I'll try to recoup at least a days wages if not two. Especially if this is what I've got to look forward to...

I'm not even on day 1 of a 24 monther, so I can still walk if need be. Any advice?
Thanks people!

Quite pleased, spoke to someone who gave me 5GBP off my line rental per month for the whole contract... so i get 3 months free, plus an additional 120GBP over the length of the contract for a one day delay!

I've been appeased... for now!:dance:

baldelectrician

RenegMC wrote: »

I'm not even on day 1 of a 24 monther, so I can still walk if need be. Any advice?
Thanks people!

Walk.

NUFF SAID

ricflairandy

RenegMC wrote: »

Quite pleased, spoke to someone who gave me 5GBP off my line rental per month for the whole contract... so i get 3 months free, plus an additional 120GBP over the length of the contract for a one day delay!

I've been appeased... for now!:dance:

Thats great that, after 5 months of hell, hassle and treating me like dirt.. i didng get offered anything!

john666_2

Hi all,
Thought you may like to know how Vodafone are treating me! It's a long Story but this seems to be common when you get involved with vodafone!

I wanted to go back on a monthly contract from PAYG so i did some research and decided on a nokia N97. Seeing as i was allready with Vodafone i gave them a ring. A chap named Steve offered me a £40pm contract that included 1200 mins+ unlimited landline calls + unlimited internet and unlimited texts. Seeing as all our family are allready on vodafone friends and family I asked if he could include that in my £40 package?( that was my budget) He said yes provided i Did the deal the same day - monday 13th July. I said i needed to talk it over with the wife and he said he would ring me back within the hour. He did not so i tried to ring him. A lady named Selma said he was busy on a call and could she help? I explained the deal that Steve offered me and she said she could do the same deal. Ok the deal was done. THEN THE PROBLEMS START!

ON TUESDAY 14TH I RECEIVED THE PHONE BUT COULD NOT GET ON THE INTERNET ETC... SO I PHONED IN AND SOMEONE EMAILED ME THE SETTINGS FOR THE PHONE WHICH I PUT IN. I STILL COULD NOT GET THE PHONE TO WORK AND THE REMAINDER OF MY WEEK WAS SPENT CONTACTING VODAFONE ON A DAILY BASIS TRYING TO GET THE PHONE TO WORK PROPERLY. I WAS FINDING ALL THIS HASSEL VERY STRESSFULL AS THE PRODUCT DID NOT DO WHAT IT WAS SUPPOSED TO. I WAS AT THE END OF MY TETHER BY FRIDAY AND RANG IN AGAIN AND FOUND OUT THAT MY PHONE PROBLEMS WERE DUE TO THE CONTRACT NOT HAVING GONE THROUGH. I WAS TOLD THEY GOT MY DOB WRONG. I WAS TOLD ALL WOULD BE SORTED OUT ON MONDAY. I STATED THAT IF IT HAD NOT BEEN SORTED OUT BY MONDAY THEN I WOULD RETURN THE PHONE.
ON MONDAY 20TH JULY I STILL HAD NO CONTACT FROM VODAFONE, SO I RANG IN AGAIN TO CANCEL THE CONTRACT. A HELPFULL LADY IN DISCONNECTIONS THEN WORKED HARD TO SORT OUT MY PROBLEM, AT LAST MY PHONE STARTED WORKING AS IT SHOULD!. UP TO THIS PERIOD I HAD TO CHANGE MY PHONE SETTINGS TO PAYG SO AS TO HAVE INTERNET ACCESS.
SHORTLY AFTER I RECEIVED A DIRECT DEBIT INSTRUCTION THROUGH THE POST SAYING IT HAD BEEN SET UP AND AS A RESULT I WAS SAVING £3.53 INC VAT EVERY MONTH! GREAT THAT MEANS MY BILL SHOULD NOW BE £36.47 PM???
THINGS ARE LOOKING UP AT LAST.
ON SUNDAY 2/8/09 I CONTACTED VODAFONE TO QUIERY A NUMBER OF £0.425 SHOWING UP ON MY ONLINE BILL? I SPOKE TO CHRIS WHO SAID IT WAS THE COST FOR DAILY INTERNET ACCESS! - BUT WHY WHEN ITS INCLUDED IN MY PACKAGE???
CHRIS SORTED THIS OUT AND SAID I WOULD NO LONGER BE CHARGED FROM TODAY BUT I NEED TO RING IN AGAIN WHEN I GET MY BILL TO GET THE AMOUNTS I HAVE BEEN CHARGED TAKEN OFF THE BILL.- MORE PHONE CALLS! - OK I WILL DO THAT. I ALSO ASKED CHRIS IF I WOULD BE GETTING ANY CREDIT FROM MY PAYG AS I HAVE HAD NO PAPERWORK TO SAY HOW THINGS WILL BE DONE, HE SAID I HAVE £35.65 CREDIT TO GO ON MY BILL. SORTED FOR NOW.

I THEN REALISED THAT I NEEDED TO CANCEL THE PHONE INSURANCE BEFORE THE END OF THE FIRST FREE MONTH SO I RANG IN AGAIN. I SPOKE TO A GIRL WHO DID NOT GIVE HER NAME. SHE SAID I DID NOT HAVE ANY INSURANCE ??? OK SO IT DOES NOT NEEED TO BE CANCELLED THEN (BUT ITS A GOOD JOB THE PHONE HAS NOT GOT STOLEN ETC... OR I WOULD BE WRITING A DIFFERENT LETTER!)
SHE TOLD ME MY CONTRACT DETAILS WHICH WERE CORRECT UNTILL SHE SAID THE COST - £47PM!
SINCE THAT CALL I HAVE SPOKEN TO 3 OTHER PEOPLE WHO HAVE BEEN UNHELPFULL. I HAVE TRIED TO CANCEL MY CONTRACT BUT AM TOLD I HAVE GONE BEYOND MY 7 DAY COOLING OFF PERIOD! - MAYBE BUT I HAD NOT EVEN GOT THE PHONE WORKING CORRECTLY BY THEN/ OR THE CONTRACT SET UP!.

IN HINDSIGHT I SHOULD HAVE CANCELLED IT ON THE MONDAY AND I WOULD NOT BE HAVING ALL THIS STRESS AND HASSEL. TO ADD TO MATTERS THE PHONE IS PLAYING UP WITH ALL DIFFERENT SORTS OF PROBLEMS FROM PHONE LOCKING, RING TONES NOT WORKING AS THEY SHOULD AND MEMORY PROBLEMS, I HAVE BEEN IN CONTACT WITH VODAFONE ONLINE HELP AND HOPING TO GET THEM SORTED OUT.
WHEN I WAS ON THE VODAFONE FORUMS I BEGAN TO SEE A PATTERN DEVELOPING, IT SEEMS LOTS OF OTHER PEOPLE WERE HAVING PROBLEMS WITH VODAFONE. ONE PERSON ON THERE WAS ASKING WHAT HE SHOULD DO AS HE WAS NOT HAPPY WITH HIS CONTRACT WITH VODAFONE AND HE WANTED OUT OF HIS CONTRACT BUT VODAFONE KEPT FOBBING HIM OFF BY SAYING HIS 7 DAY COOLING OFF PERIOD HAD PASSED AND HE WAS STUCK IN HIS 2 YR CONTRACT.
I OFFERED SOME ADVICE TO HIM SAYING TO PUT HIS COMPLAINT IN WRITING AND TOLD HIM OF HIS STATUTORY RIGHTS. i MENTIONED MY PLIGHT. WITHIN ABOUT 40 MINS THE POST HAD BEEN REMOVED FROM THE SITE AND I GOT AN EMAIL FROM VODAFONE! THEY SAID THE FORUM WAS FOR PHONE FAULTS ONLY AND IF I SENT THEM MY DEATAILS MY PROBLEM COULD BE RESOLVE PROMPTLY - WHITHIN 24 HRS! .. AT LAST ... BUT NO! THAT WAS LAST WEEK.YESTERDAY I SENT AN EMAIL TO THE CEO AND GOT THE SAME RESPONSE BACK - SEND MY DETAILS ETC AND IN 24HRS..... WELL STILL NOTHING!
jOHN

DURING ALL THIS TIME I HAVE NOT RECEIVED ANY PAPERWORK TO STATE MY CONTRACT TERMS! OR COSTS! EXCEPT THE DIRECT DEBIT. IF VODAFONE HAD SENT ME SOMETHING IN WRITING THEN MAYBE THIS SITUATION MAY NOT HAVE OCCURED.

fatgit

stop shouting