Vodafone complaints

Woe-da-phone

Oh and the CEO email is Vittorio.Colao@vodafone.com

ricflairandy

Ive just sent a complaint to that address aswell.

I dont know what i want, Id settle for an apology the fixing of my bill and payback of any money owed ant the fixing of my contract that was missold to me (18mont contract instead of 18 month extention). However i know what i expect, i expect to be ignored once again, and come the next bill, overcharged yet again.

Woe-da-phone

I'd expect all of that and some kind of compensation as well!

After all you have wasted time on this and been mis-sold.

ricflairandy

Woe-da-phone wrote: »

I'd expect all of that and some kind of compensation as well!

After all you have wasted time on this and been mis-sold.

Its ok saying that, but there is no way they will give me some compensation.

Ideally id want out of the contract so that i could go with o2 or 3, but i doubt thats going to happen.

Woe-da-phone

Why no compensation?

If they have messed up then its a given mate - I;ve already been offered 25 quid - but that to me is personally not enough!

ricflairandy

Well that would be a bonus, but i just want them to sort this !!!! out. Its been going on for 6 bills worth now. Its a joke. Nevermind the fact that ive had to buy an o2 pay as you go just to use at home or in my local shopping centre.

Vodafone

Barbra50 wrote: »

Can anyone helps me? I read Lee emails so I went to Vodafone and send an email with FAO Web Relations - But it says: ERROR The page you are trying to access is not available. Please contact the adminstrator for more details. I try that 3 times this am

I do have a problen with speech and writing so if this is not 100% - sorry!!! and I have sent 2 letters to Vodafone House, The Connections, Newbury, Berkshire, RG14 2FN because I need a letter from them to says me all calls from 1st May to 8th July 2009 but nothing

If anything else ? I ask to take that £10.00 from my account

Can you PLEASE help me

Hi Barbra50,

In order for me to take a look into your query could you send me another PM with the email address from which you send your emails to us?

Hi woe-da-phone,

I can assure you and everyone else that our presence on MSE is by no means a ploy.

We are keen, where we can, to help Vodafone customers who have had a negative experience with us and where we genuinely feel we can help we will ask those members experiencing difficulties to get in touch with us so that we see what can/needs to be done in order to get issues resolved.

I'm pleased to see that your concerns are now being dealt with and trust that a solutuon to them will be reached soon.

Thanks,

Lee

Web Relations Team

Vodafone UK

ricflairandy

had a call this morning from (i think ) Lee. Called my home phone after trying my mobile but beeing unable to get through because of the signal.

Looked through my account, ammended the 21 month contract to an 18 month as i was originally sold. Checked through my bills to see that i have been overcharged every month, found the fault and has aparently repaired it. I will aparently be getting a refund of the money ive been overcharged and as of next month should be charged properly.

As for my signal issue, suggested turning off 3g (which i had allready tried) and suggested selecting the network manually (which i have since tried and it offeres me o2, orange, t mobile, but no vodafone!). Said he will call back next friday to see how the signal problem has been.

Lee was very helpfull , and to be honest i was shocked as it was a far cry from the vodafone experience ive had so far.

However, my signal has still been shocking today and i cant see what can change in a week. Ill wait for the phone call to check up but im not hopefull, and have no idea who they can fix this!.

Anyway, thanks lee , good effort.

Discodave

I wasnt going to vent my anger but what the hell..

Vodafone company representative .. I hope you can/will look into this for me, as although I'm 6 weeks into my new 18month contract I am still not happy with Vodafone/Customer Service.

Rang up as soon as I could (the monday) to upgrade and was offered Nokia 5800 600mins, 500texts, free MI for £22.50per month. (Just 10% saving with and a few handset - i've been with VF for as long as I can remember!)

Not too happy, I took this offer (working on the the fact I had a cooling off period) and was informed by new handset would be with me at WORK the next day. Waited all day Tuesday til 5pm (even missed a work meeting for it), but still no phone arrived.

Received HALF a text form Vodafone that night about dispatch so rang up and they said it was with the dispatch team and I would receive it the next day. (wed).

Again.. worked all day and no phone came. Got on the phone again and was told it was on route. Went absolutely mad, as you could imagine. and was promised on between 8-10am Thurs. Got to 12:00 Noon Thurs and no phone so I called up and was told it was out of stock., hence no delivery BUT, offered me an instore upgrade. As i was going away on holiday on the Friday, I took that offer of the upgrade, and went instore (waited 20mins to get served - all reps were busy - and explained my story), girl rang VF CS but couldn't match phone offer and I was then asked for ID to upgrade in Store anyway. I left store without phone and said I would call back. - I never did.

That night (Thurs) I rang them up on the way home from work - again explained about all the hassle I had and asked for Rentions, of all people what the best deal was. Between Tuesday (£22.50 and this call) I was offered 3 "best" prices, with Rentitions (get this!) offering me a best "stay with us" price of £29.50.

Surely rententions should offer the BEST price? or is that me being stupid!? Spoke to a very rude lady (amy) who said - and I quote "its not vodafones repsonsbility to pay customers to be on Vodafone - the customer pays us to be with Vodafone"... Outraged by this, I told them to cancel the whole current contract and asked for address to cancel (said I could do it online so replied, "brill I'll do that!)

Now, friday morning comes and I'm just ready to leave the house (going away for weekend to see friends) when mobile rings - It was work who explained that a parcel had come for me. So, mad as a hatter by now I rings up VF again to find out what is going on, and was told my contract phone had been signed for this morning (fri) at 8:05am!

Spoke to a nice chap .... Explained AGAIN my story, complained/explained about the rude lady on the phone and that I wanted something done about this.

Apologised for colleagues behaviour (he shouldnt have too!) and was offered

600 mins
Unltd Texts
FREE MI
18month contract
£19.99pm

which is still only £5pm saving (as i've had free MI for 6months by this stage but that another story*) Said he would escalate my concerens and them a member of complaints (i think he said) would contact me with a few days. NOTHING!!

I rang them up following Tues, explained I was waiting for call back, but it was basically a "how can we help you now" question. Nothing was said about the complaint, and to this day Im still waiting for some-one to get in touch.


* Since Jan/Feb 2009 i have had free MI has VF have messed up and over charged me 5 times in 5 months, so had offered me this for free.

Woe-da-phone

Well, its looks like thankfully my issue has been sorted - and good thing too as I was ready to just walk.

All in all, I can understand that Vodafone are a large company and may have issues with systems and the like but the real issue highlighted here is the awful attitude of their staff and the time it takes to get through to them.

I hope they address this sooner rather than later.

Signing off now - lets hope I never have cause to return.

Ed