Vodafone complaints

berniesmaster

AAAAAGGGGRRRRR vodafone!!!!!!!
After a horrid few weeks with vodafone asking me to stay with them, tempting me with offers that do not exist, numerous calls that has cost me dearly in time and being called a liar by staff, supervisors not returning my calls even though im calling them on a daily basis, advice from lee on here was to email vodafone with all my details and a link to this site......twice, i have pm'ed lee now asking his advice on what to do next as still no one has contaced me, and nor has lee.

Hello.......vodafone????
anyone there????

ricflairandy

To be honest after being overcharged 6 months out of 6, being missold an 18 month extention instead of what i thought was a new fresh 18 month contract, and trying to make me have a usb dongle that i didnt want in the first place ,and then charging for it!, together with tthe zero signal at my home.... I just want rid of vodafone, i want out of my contract, they are absolutly awfull. They can have the dammn phone back if they like, i couldnt care less, ive had to buy an o2 pay as you go phone so that im contacable at home, its a joke!.

ricflairandy

well ive sent an email, see how long it takes. Im going to write to the directors and also send a copy to oftel and my local citzens advice. Vodafone cant be allowed to get away with this.

Woe-da-phone

Last Vodadrone I spoke to told me that the normal 5 day response had now been usefully extended to 10. Basically - dont hold your breath here.

Tried calling them earlier - EVERY line, including the option for "if you are thinking of leaving us" went to a dead tone. In recent memory its happened about 20 times, even handed my phone to someone in the store to demonstrate after he claimed it would not.

A rallying call for everybody here experiencing issues - DO NOT GIVE UP - if you do you are giving in to them and NOTHING is going to change.

Do not ask, DEMAND a decent service.

Fork86

Woe-da-phone wrote: »

Last Vodadrone I spoke to told me that the normal 5 day response had now been usefully extended to 10. Basically - dont hold your breath here.

Tried calling them earlier - EVERY line, including the option for "if you are thinking of leaving us" went to a dead tone. In recent memory its happened about 20 times, even handed my phone to someone in the store to demonstrate after he claimed it would not.

A rallying call for everybody here experiencing issues - DO NOT GIVE UP - if you do you are giving in to them and NOTHING is going to change.

Do not ask, DEMAND a decent service.

Or better yet, vote with your feet like I did

ricflairandy

Woe-da-phone wrote: »

Last Vodadrone I spoke to told me that the normal 5 day response had now been usefully extended to 10. Basically - dont hold your breath here.

Tried calling them earlier - EVERY line, including the option for "if you are thinking of leaving us" went to a dead tone. In recent memory its happened about 20 times, even handed my phone to someone in the store to demonstrate after he claimed it would not.

A rallying call for everybody here experiencing issues - DO NOT GIVE UP - if you do you are giving in to them and NOTHING is going to change.

Do not ask, DEMAND a decent service.

Same here, yet if i ring a sales number i get straight through!.

Its a dsicgrace, it really is, has anyone managed to get out of there contract with them, i dont mind giving the phone back , i just cant take this kind of service any longer. The phone is usless when im at home, which is more than 50 percent of the time!.

ricflairandy

Fork86 wrote: »

Or better yet, vote with your feet like I did

unfortunatly you cant do that when your tied into a contract that you have been missold.

ricflairandy

Woe-da-phone wrote: »

Keep it coming people - also send your grievances here, he just responded to a mail to the CEO.

[FONT=&quot]Martley Catling[/FONT]

[FONT=&quot]Director Complaint Office[/FONT]
[FONT=&quot]For and on behalf of Vodafone[/FONT]
[FONT=&quot]E-mail: [EMAIL="DirectorComplaintOffice@vodafone.co.uk"]DirectorComplaintOffice@vodafone.co.uk[/EMAIL][/FONT]

what responce did yo uget

Woe-da-phone

Oh and I forgot mention this - the last vodadrone I spoke to claimed that the phone was "a gift" that went with the contract and that they themselves were not really liable for any issues with it. Strange that they charge me over a fiver a month in insurance for this "gift" - insurance that has basically not been applicable to any problem I have had!

Woe-da-phone

ricflairandy wrote: »

what responce did yo uget

[FONT=&quot] [/FONT]
[FONT=&quot]Thank you for your email to Vittorio Colao, Vodafone CEO.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]I can confirm that your email has been received by the Director Complaint Office in order to investigate the issues that you’ve raised.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Please could you let us have the Vodafone mobile telephone number or account number that the email relates to, once we’ve received this we can look into your account. We’ll be in contact again, usually within 24 hours of receiving this extra information.[/FONT]


What wants to place bets on whether I get called tomorrow?
[FONT=&quot][/FONT]