Vodafone complaints

shopndrop

Another one here with problems with VF. Have been a customer for many many years and upgraded my contract in April with a new phone. Have had nothing but problems since and VF have been quite useless. I wanted a 3G for internet use but keep getting message no network coverage. Was told this was due to me having phone on 3G settings and to change it to 2G. They then suggested it was because of the area I was in. Have never had no network coverage problems with VF before on my old phones. Another important thing for me was good battery life and preferably a Nokia phone. They said Nokia battery life is not good now and persuaded me to have a Sony Ericson C510. My phone is charged in the mornings and by the time I get home from work I am lucky to have 20% of my battery left after possibly making 2-3 calls during the day. Come on Vodafone, whatever happened to looking after your customers.

mobilejunkie

Thye gave it up for Lent and never took it back.

ricflairandy

jimsmum wrote: »

But you are not sorted as you have had to sacrifice 600 mins and unlimited landlines
I get 600 mins, stop the clock, unlimited texts and unlimited internet for £30 per month so tecnically the same as what you are getting but you are paying £10 more for the privilage of vodafone not sticking to the contract.

Ok. I know you are happy with this but I certainly wouldnt be.

Was gonna say the same, thats a shocking conclusion!

jimsmum

ricflairandy wrote: »

Was gonna say the same, thats a shocking conclusion!

I can just imagine them rubbing there hands with glee

bewildergirl

I'm fed up to the back teeth with Vodafone (for the nth time this contract).
I took out this current contract on an 18mth from Voda on 25/03/08 and under the terms can upgrade 70 days from end of contract, which by my reckoning meant I should have been able to upgrade in July.

When I phoned up to query this they informaed me I can't upgrade till Sept cause they added 2 months to the contract as I got out of my last deal early. They were unwilling to provide me evidence of this when I was on the phone and when I asked the phone guy to direct me to the terms and condittions point that dictacted this he said that he was"...not prepared to go trawling through terms and conditions". After a chat with his supervisor or whoever he quoted some term and condition at me but couldn't tell me what document it was from. I have no recollection of this extra 2months being added at the start of the contract, I have all my documentation regarding the purchase of the contract and can't find any reference to it at all.


Then to add insult to injury they had previously persuaded me to change my sim only contracts for my daughters to their plan instead, and while my daft daughter ran up a large bill, they refused to put a physical cap on her phone so she won't exceed her allotted minutes and texts. I've had it up to my ears with Voda and cannot wait to escape this contract. I've had nothing but problems with the crappy Sony Ericsson K850i phone (been back to shop at least 3 times for repair) and all this on top......is this how they reward the customer that has been with them for at least 8yrs??

shopndrop

bewildergirl wrote: »

I'm fed up to the back teeth with Vodafone ......is this how they reward the customer that has been with them for at least 8yrs??

Obviously yes, I have been with them for over 10 years and also been treated like something you would scrape off a shoe! I have had my new phone since April but only now are they willing to have it back to check out the problems I am having.

PrefabGrandad

Hi all, first time post, this is just to say that i am thoroughly CHILLED TO THE BONE by the appauling service i have received from vodafone. they have just ripped 100 pounds off me in order to cancel the service, i originally signed up for a 12 month contract but they have strung me along now for almost 19 months, each time i try to cancel it they will harrass me. 4 weeks ago i thought i had finalised my contract by paying a final payment but no, as soon as i step in the door from my holidays they're on the phone again asking me why i havent paid last months bill! they then admitted a clerical error and promised they would not hassle me with their stupid banter again. they rang me again today with the same message, i insisted it was a clerical error as the woman had stated however this reprasentative was indifferent to this opinion and has insisted that i had been misleaded. with this i paid the FINAL FINAL amount, she has promised that she will get her manager to cancel my account after this 100 pound has been paid. if they ring me back i dont know what i will do!!

SteveWilliams

(sorry for the lack of pound signs but this key is not working on my keyboard irronically)

I am in the 12th Month of an 18 Month Contract with Vodafone. I am on a Tariff where I get 900 Minutes and Unlimited Texts for 35 pounds a month. The last 11 Bills have averaged about 60 Pounds as I also use the Internet to check e-mails etc for work and this is not included, but I never go over my minutes.

I recieved this months Phonebill last week and to my horror they are charging me 218 pounds. They say I have 140 pounds worth of calls over my 900 minutes. I have not used my phone anymore than any other of the last 11 months so cannot understand how this has happened and it is 4 x the usual. I think I would have noticed using it that much! I havent been on holiday or anything either.

On the itemised bill I receive all the minutes and costs add up and it clearly shows I have gone over, this HAS to be a mistake as I know how much I use my Phone. I spoke to Vodafone as soon as I recieved the Bill and a Customer Service Agent told me to circle the calls on it that I think I didnt make as sometimes there is such a thing as callback that can happen their end. It is very difficult to remember these calls as they were over a month ago.

I also noticed that I was charged for my Itemised Bill which has never happened before and is free as part of my package. Could they have a Computer error their end that has mixed my bill or messed up the call records?

Has this happened to anyone else and if so do they have any ideas for me?

I have cancelled the Direct Debit until this is sorted. The other thing the Advisor said to me is that I could have a faulty Sim or Phone so to take it into the Shop, my Phone seems fine to me and I dont think this is the case.

I just feel very down that this has happened as hand on heart I know I have not used my Phone anymore than a normal month but its hard to dispute when they have it in black and white on the bill.

Guys_Dad

I have cancelled the Direct Debit until this is sorted. The other thing the Advisor said to me is that I could have a faulty Sim or Phone so to take it into the Shop, my Phone seems fine to me and I dont think this is the case.

Please don't cancel your Direct Debit whatever you do. With big companies, the left hand doesn't always know what the right hand is doing and no matter how wronged or unjust things appear, you run the risk of getting black marks on your credit record.

Whatever you do, make sure that they know and agree to it. There can only be one loser and, regrettably, it could be you.

Obviously you need it sorted out quickly, but keep paying and, if they find it is their fault - which it seems - then you will almost certainly get compensation particularly if you threaten the regulator.

Discodave

Vodafone_company_representative wrote: »

Discodave - Send us an email from the Contact Us form with a link to your post, along with the details and WRT135 and we'll get back to you as soon as possbile to look into this.

Kirsty
Web Relations Team
Vodafone UK

Which form am i using Kirsty, please?