Vodafone complaints

deamondiamond

i am posting this here, so hopefully vodafone will help !

I am a brand new customer and signed up for a 12 month contract for a galaxy NEXUS , at £41 per month and £139 for the phone..

my order ref My order refrence is : - 160789360

My original order got declined and i rang through and they said there was some problems with the card but however they tried again and it went through, i have spoken to my bank who have confirmed vodafone have taken the £139, I just spoke to someone on live chat who advised me that they sent out the galaxy S II ?? i didnt even ask for this !

This does not look good, i am a new customer, i dont even have my phone yet and im already having problems ! And i spoke to live help and they said i have to contact there returns dept whilst im at work to try and fix a problem that was caused by themselves?! why cant vodafone help their customers by getting it sorted out for you?

Vodafone

Hi Discodave,

I have taken a look at the email chain from your reference and it appears that it went through to our Customer Service team instead of us in Web Relations.

I have managed to transfer it into our queue so will get in touch today to discuss this further.

Hi deamondiamond,

I am sorry to hear that the wrong handset has been ordered for you.

So that I can help with this, can you email me via the address here with WRT135 FAO Heidi in the subject. Please also include a link to your post and a contact number.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

deamondiamond

Hi Heidi, i have already sent an email, thank you, could you please get this sorted asap for me please? it is greatly appreciated. thanks

Vodafone

Hi deamondiamond,

I have just picked this up so will also be in touch today.

Thanks,

Heidi
Web Relations Team
Vodafone UK

deamondiamond

Thank you heidi - I dont currently have a mobile number, and im at work, so if you can reply via e-mail that would be great. thank you.

Discodave

Heidi,

that would be great, although i did send it to where you asked initially!

Best Wishes
Dave

deamondiamond

I just wanted to say thanks to heidi who sorted my problem out swiftly, hopefully i'll get the correct phone tommorrow! Thank you heidi

Discodave

deamondiamond wrote: »

I just wanted to say thanks to heidi who sorted my problem out swiftly, hopefully i'll get the correct phone tommorrow! Thank you heidi

Snap! VF do have some CS after all....

Many thanks to Heidi - just to say i'm all sorted now.. Thanks again hun x

Vodafone

Hi guys,

I am really pleased that I was able to help get both of your issues resolved.

Thanks for posting again on here to show that it had now been sorted out. I hope I have restored your faith somewhat.

If you ever need anything else, feel free to get back in touch.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

Discodave

Hi Heidi

Actually, you maybe able to help me again. I've just received a text to say my handset will be delivered between 3 & 4 today.

This is the only hour of the day when there may not be anyone at home?.... Im wondering if you can contact the courier and ask for delivery ASAP, before 2:15pm at latest, or after 3:30pm, as I dont really want a trip to the local collection office?

EDIT: contacted them myself, shes pushed it back a little but now I may have to go out all PM. :-(