Vodafone complaints

mobilejunkie

It's not a question of "the most effective way". The ONLY way you're ever likely to get the simplest of problems sorted is via the web team on here. If you read through the endless Vodafone (full of complaints) threads you'll see how to contact them using the code which ensures it ends up on their desk. Otherwise you'll still be wasting time in another four months - and noticing that most of those hoops are repeat journeys!

Widelats

mobilejunkie wrote: »

It's not a question of "the most effective way". The ONLY way you're ever likely to get the simplest of problems sorted is via the web team on here. If you read through the endless Vodafone (full of complaints) threads you'll see how to contact them using the code which ensures it ends up on their desk. Otherwise you'll still be wasting time in another four months - and noticing that most of those hoops are repeat journeys!

Thats what i cant understand about customer services, its so simple a problem and they make it complicated as possible, in my situation i could swap the phone for a different model OR cancel the contract fully, give them the lemon phone back and move to a different network, they have diagnostics which i tried over and over, i had sent it to repairs with no use, i had a courtesy phone which worked fine it was plastic.

I told the woman yesterday the courtesy phone works fine as its plastic, but this metal does not - her response was that her brother lives in a house that has no reception and that my house was made of mortar :rotfl:

I repeated again, with the courtesy phone and any other phone i use there is no problem with the reception at all, and that this metal phone is the cause - then she said she would transfer me and cut me off back to the main menu.

If this is the level of customer service i am receiving i would like to leave Voda right now, i can see myself being frustrated in the next 2 years of this contract.

I believe they are trying as hard as possible not to help here, and would like to know how to escalate this problem, manager does not call i will write to him instead.

mobilejunkie

They won't - and writing will also be ignored. This is VERY old ground!

Widelats

mobilejunkie wrote: »

They won't - and writing will also be ignored. This is VERY old ground!

I have no idea what to do anymore, how do i escalate it? or can i not escalate it?

I see Heidi posts on here i would like to know what to do next please, thanks.

mobilejunkie

Vodafone_company_representative wrote: »

Hi ezme and DavidAche,

I am sorry to hear about your recent issues and I am more than happy to look into these for you personally.

Can you both drop me an email to the address shown on our profile page here with WRT135 FAO Heidi in the subject and a link to this thread.

That way, I can look into your cases individually and hopefully get these matters resolved.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

You don't have to look far to know the answer!

Vodafone

Hi SeeAreEff, forumtrawler and kate_mal,

As mobilejunkie has kindly quoted me on this thread, I am happy to help look into your issues for you.

Simply drop me an email to the address shown on our profile page here with WRT135 FAO Heidi in the subject and a link to this thread.

Hi Widelats,

I have just received your email and will get a response out to you shortly.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

Vodafone

Hi owainlfc and mohsin_99,

I just thought I would make sure that your issues have now been resolved as I haven't received emails from you. If not, please do get in touch.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Widelats

Cheers Heidi, i demanded to speak to management, i was put on hold and eventually someone called Jill answered and said all managers are in meetings and she is a floor walker and will guarantee a manager will speak to me in a few hours, but having heard this before i said no i want to cancel the contract now. She said she will get a manager then ......

So Manager Andrew came on line, said what was the make and model so i told him, he said hold on a minute while i check the site, he looked at the reviews of the C301 and said yes there are known reception issues and i can send it back, delivery of a C201 (plastic) will be tomorrow between 8am and 6pm, 29th June, and hopefully its the end of the reception problem.

Thanks for your help.

DavidAche

Dear Mohsin_99 / Ali

thank you for your advice i will certianly keep that in mind for the future, prior to your comments i had however initiated communication with Heidi already.

I am pleased to confirm that Heidi was very helpful and resoved the issue very quickly and efficiently.

Thank you Heidi for your assistance.

David

Vodafone

Hi Widelats,

I am so pleased to hear that you have managed to get this issue sorted out and have a new phone on the way. I sent an email out to you earlier on as I had noticed that this had been arranged already. If you need any further help, you know where to find me :-)

Hi DavidAche,

Thank you for posting this, it's really nice to get such good feedback. I am very pleased I could help in this matter.

All the best,

Heidi
Web Relations Team
Vodafone UK