Vodafone complaints

Mezzo

yorkshire_jane wrote: »

They offered me £25 discount - not seen yet, and an upgrade to £15 a month to have unlimited texts, also added a £5 limit to the amount he could go over -just in case.

Whilst I sympathise, I agree with the other posters and a goodwill discount is probably the best you're going to get.
I'm surprised they offered to put a limit on the account though, even if it wasn't applied. As far as I know Vodafone usually claim they don't have the ability to do this.
Sounds like more duff info from their CS.

spirit

Mezzo wrote: »

Whilst I sympathise, I agree with the other posters and a goodwill discount is probably the best you're going to get.
I'm surprised they offered to put a limit on the account though, even if it wasn't applied. As far as I know Vodafone usually claim they don't have the ability to do this.
Sounds like more duff info from their CS.

Yep, spendchecker has been ditched in favour of customers monitoring their own usage via Myaccount online.

mr.brightside87

EDIT: Doesn't matter. Just read the small print

Vodafone

Hi guys,

I can see that some of you are experiencing some issues here. It's really disappointing to read your posts and I would like to help get them resolved.

So that I can investigate your individual situations, can you email your details to me via the email address shown here. When sending the email can you put the subject as WRT135 FAO Heidi so that it comes to me personally.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

Chrissybh0y

Hey All

Having a few problems myself with this Network provider my problem is " downgrading my tariff " i was at the end of my contract before the one im in now, decided to upgrade salesteam called me offered me an iphone for £35 a month i agreed verbally , overall ive been happy with it, as i have been a vodafone customer for as long as i can remember i was led to beleive everything stayed the same e.g.i could downgrad my tariff £5 a month at a time after the 9th month, i decided to call vodafone 2 weeks ago and ask them too and i was told i couldnt because its an iphone tariff and i cant change unless i upgrade with them again? my arguement to them was i wasnt told i couldnt downgrade which i wasnt and i had nothing in paper that said i couldnt when i upgraded or emailed, im not 17 months into this contract and after this i wont be staying with them this time, i spoke to C/S they just read there usual robot stuff from a script " sorry i cant do anything " the sales team " you agreed and where told " which i wasnt and retention team " you cant do anything but i can upgrade for u early if u want " ehh no ? just wondering if anyone has any other help they could pass onto me before i try telephoning the Bigger fish

baldelectrician

Ask for a copy of the call between you and the retentions person

If they have a copy you win, if they don't you win (they can't prove what you were told)

pcal

well i hope someone from the sham that is vodafone reads this
im a sahm and as you can guess everybit of money i have is needed by the kids for one thing or another. so i pay my bill by debit card. sue to another issuse i had with vf taking far to much by dd once. and this week they have taken not just the one payment but 2 . leaving me over 50 pound worse of and in a unarranged overdraft. really am angry with vf. they say it was a computer orrour yet here i am 4 days later still waiting for my money. what would happen if i didint pay them money i owed them. yet they took my moneyt without my permission. and they say oh ten days and you will have it back. well vodafone answer this why do my children now need to wait ten day till they get stuff they need.
bloody joke, as soon as my contract ends im leaving

billyboy2468

hi people,wonder if anyone from here or voda can help,missus got new upgrade today bb curve 300 mins bb messenger 250 mb net,doesnt mention unlimited texts,was told it would cost 15 pounds,never said how long contract was,checked her details on web page for customers and says 20 pounds 43p ,phoned them up and they said if any discount agreed over the phone would show up on first bill,but if still that price shes stuck with the contract,never even sent email to confirm order,doesnt seem right to me .thanks

baldelectrician

pcal wrote: »

well i hope someone from the sham that is vodafone reads this
im a sahm and as you can guess everybit of money i have is needed by the kids for one thing or another. so i pay my bill by debit card. sue to another issuse i had with vf taking far to much by dd once. and this week they have taken not just the one payment but 2 . leaving me over 50 pound worse of and in a unarranged overdraft. really am angry with vf. they say it was a computer orrour yet here i am 4 days later still waiting for my money. what would happen if i didint pay them money i owed them. yet they took my moneyt without my permission. and they say oh ten days and you will have it back. well vodafone answer this why do my children now need to wait ten day till they get stuff they need.
bloody joke, as soon as my contract ends im leaving

Contact the bank and tell them you wish to invoke the direct debit guarantee- the bank should issue an immeidate refund and deal with the charges

spirit

billyboy2468 wrote: »

hi people,wonder if anyone from here or voda can help,missus got new upgrade today bb curve 300 mins bb messenger 250 mb net,doesnt mention unlimited texts,was told it would cost 15 pounds,never said how long contract was,checked her details on web page for customers and says 20 pounds 43p ,phoned them up and they said if any discount agreed over the phone would show up on first bill,but if still that price shes stuck with the contract,never even sent email to confirm order,doesnt seem right to me .thanks

doesn't seem right to me either billyboy. Normally to get unlimited texts you'd have to be on a tariff of more than 300 mins.

whatever they initially agreed with you will be on your/her account history notes. Did she get it from a store or on line? You should still be able to access the account details on vodafone.co.uk and log into my account to see what that says.