Warning - Brew It Yourself (aka The Online Shopping Co)

Essex_Lad1981

Si8723 wrote: »

OK, the good news:
I have finally got a refund :j
You can now rate them directly in TrustPilot using a valid order number.:j

My comments..

DON'T EVEN THINK ABOUT ORDERING FROM THEM :mad:

This company are scammers. Stock levels quotes are fake. There "good" reviews have been written by them - they even completed them under the directors names!
No phone support and they sometimes reply to emails, even then it's with a response saying we have passed your query onto the relevant department.
They run several online companies, I have seen bad reviews about all of them along the same lines.
I eventually got a refund for my order which never arrived and was always going in and out of stock, it took months and a lot of persistence and finally happened when I told them I was going to Trading standards and my credit card company to charge back. I did contact them anyway,

Trading standards have advised me:
"As a result of previous notifications I can confirm that Southend Trading Standards are currently looking into the trading practices of this company and are in discussion with colleagues from other outside agencies regarding possible breaches of criminal law that fall under Trading Standards remit. If further information is required from you, either ourselves or our colleagues will contact you.
If you would like any further advice on your rights and taking your case forward you should contact Consumer Direct either by email at the website or by phone on 08454 040506. Consumer Direct also add the details to a national database of complaints which all Trading Standards offices can access. This allows us to build up a national picture of problem traders. Please make sure you include your home address so that they can notify your local Trading Standards office (as well as us). Also please mention what method of payment you used, as payment by certain cards give you more rights.

YOU HAVE BEEN WARNED!!

Good luck to those tring to get refunds.

Thats a cracking review! Stick that in your pipe Damon :rotfl:

Beamer525

DR_Paul wrote: »

I am setting up a web site specifically to deal with these people in a co-ordinated way. I will publish full details next week. I hope we can get enough written complaints to present a class action against them through trading standards. A forum dedicated to them may also help.

Can't wait

Essex_Lad1981

DR_Paul wrote: »

I am setting up a web site specifically to deal with these people in a co-ordinated way. I will publish full details next week. I hope we can get enough written complaints to present a class action against them through trading standards. A forum dedicated to them may also help.

Thats good news, keep us posted :beer:

Mr.Everready

Si8723 wrote: »

I have finally got a refund

How long did it take you ?

DR_Paul

Hey

I just got an email saying I could get cash back !!!! Maybe I should give them another go - after all, they are only human, and I like a deal. Sod that, I would rather put out my eyes with a hot poker !!!!

Si8723

Mr.Everready wrote: »

How long did it take you ?

About 2 months

Beamer525

WOW, money back in my account, just checked.I am truly stunned, must be the fastest ever refund after cancellation .:j

sekrapa

They were not like this a few years ago. I think they are trying to take too much on at the same time and getting lost in the process, trying to get as many new customers and orders as possible rather than concentrating on their current customers and orders already received.

From all the comments around the web, they appear to stock only the most popular items, so when anyone just orders those, the order is depatched straight away as they have the stock in. However, the less popular lines they need to get sufficient interest before they order the line. What they are doing wrong is stating that the items are in stock when they are clearly not. Their website should state that the items will take time to get rather than list as being in stock and ready for despatch.

Anyone can make themselves appear huge by listing all items that are available, but the question is what do they actually HAVE ON THE PREMISES ready for despatch? It appears a small selection only.

macma

Just had an email saying my order cancelled and will be refunded in 10 days.'hope so

DR_Paul

sekrapa

They only stock those items that are sold by Ritchies

Hambleton and Brupaks refuse to deal with them as they were too slow paying bills. Youngs refuse to deal with them because they went out of business in a previous incarnation and took Youngs for a lot of money (I got that from Youngs directly!!!)

I fully expect they will go down again only to reappear as the-new-online-hombrew-company.