Who else is expecting bad feedback due to royal mail losses

macfly

I can think of a couple of things ebay could do. They could suspend the addition of INR disputes to your seller performance. Or they could increase the time during which an INR was lodged. Very easily. This country has suffered it's worst weather for a century. There is chaos all over the Western world.
In short, they could keep the idiots under control. Reasonable buyers will understand. They are the ones who can be dealt with by the seller. But the post is not about the reasonable. It's about the numpties.

Myyrrddyn

macfly wrote: »

I can think of a couple of things ebay could do. They could suspend the addition of INR disputes to your seller performance. Or they could increase the time during which an INR was lodged. Very easily. This country has suffered it's worst weather for a century. There is chaos all over the Western world.
In short, they could keep the idiots under control. Reasonable buyers will understand. They are the ones who can be dealt with by the seller. But the post is not about the reasonable. It's about the numpties.

Spot on well said :T

chancesare_2

Strapped wrote: »

Slightly O/T - but if you mean the Plympton office, I can confirm that the offending backlog was sorted on the 24th...:D

I didn't realise it was Plympton, would make sense. But either way, it is NOT cleared, or if it has moved from Plymouth, it hasn't got to the next DO.

Item FDxxx89038GB arrived at Plymouth Mail Centre on the 2010-12-13 and we are currently processing it.

folkestonelisa

I had an item that was posted out on the 29th Nov not turn up yet. The seller has been brilliant and refunded me today, though i have been willing to wait because of the weather that we have had.

Really annoyed it hasnt turned up as it was something special for me

I left positive feedback as it was definitely not the sellers thought, just one of those things.

zorber

chancesare wrote: »

I didn't realise it was Plympton, would make sense. But either way, it is NOT cleared, or if it has moved from Plymouth, it hasn't got to the next DO.

I have a couple of these they have been delivered but i guess havent been registered as delivered.

Royal mail this year regardless of the snow issue have been a joke in some areas

I have one neutral already, no matter that i showed evidence to the buyer of next day dispatch, it took in total 10 days to arrive, his feedback said 13 days, i contacted ebay and for once i got a personilized responce but they still wouldnt do anything about it.

grunnie

Crowqueen wrote: »

You need to handle buyers politely and considerately. The only cases in which I have left negative or neutral feedback is when communication has been poor.

If you are making your customers wait, particularly over Christmas, then don't bother. Refund them and claim. It's not your fault, nor is it even eBay's, but people have been jumpy because they want the money to buy presents. If you communicate properly, and refund when appropriate, you won't end up with half the number of negs you will get if you stonewall people and refuse to refund until you've claimed from RM - which could take a long time even when you can submit the claim.

No I don't make my customers wait -I posted the day item was paid and post SD as it was so near xmas. When she opened a claim for none delivery it showed her signature and then she remembered that she had to go and collect it which is when she sent me all the emails with swearing and bad language. I didn't reply to any of them as I didn't want to get even more upset as I had given her a refund and also sent a replacement.( I did tell her I had sent another) So she had in theory 2 items and a refund and I still got a negative. But the rest of my feedback from others is great and my seller performance numbers are all 5

macfly

zorber wrote: »

I have a couple of these they have been delivered but i guess havent been registered as delivered.

Royal mail this year regardless of the snow issue have been a joke in some areas

.

Any evidence or just a general "feeling"? Or because you got one arsey punter?

terra_ferma

grunnie wrote: »

No I don't make my customers wait -I posted the day item was paid and post SD as it was so near xmas. When she opened a claim for none delivery it showed her signature and then she remembered that she had to go and collect it which is when she sent me all the emails with swearing and bad language. I didn't reply to any of them as I didn't want to get even more upset as I had given her a refund and also sent a replacement.( I did tell her I had sent another) So she had in theory 2 items and a refund and I still got a negative. But the rest of my feedback from others is great and my seller performance numbers are all 5

Well done for the 5s!
lucky you that she did not spoil them!

Myyrrddyn

terra_ferma wrote: »

Well done for the 5s!
lucky you that she did not spoil them!

Some DSR's do not show up till half way through next month, si don't count your chickens etc

mikey72

macfly wrote: »

I can think of a couple of things ebay could do. They could suspend the addition of INR disputes to your seller performance. Or they could increase the time during which an INR was lodged. Very easily. This country has suffered it's worst weather for a century. There is chaos all over the Western world.
In short, they could keep the idiots under control. Reasonable buyers will understand. They are the ones who can be dealt with by the seller. But the post is not about the reasonable. It's about the numpties.

I quite agree with the numpties remark. Well before any bad weather, when there were no problems with delivery, the only numpty that got my back up was a seller who I paid immediately, gave over ten working days, then emailed him (or her) to ask where it was, and if it has been posted, and got an email back which said
" sent xx/xx/xx, RM say to give 15 working days for delivery, contact me after that and I will advise you how to put in a claim"
I pointed out the real world, and had a paypal refund within the day.
There is a need to keep idiots under control. Especially those who just try it on.