Any reviews or thoughts on these mattresses

Pinkypants

We all know that the manufacturers will not give 100% details of their products and why should they? Do television makers? Car manufacturers etc....

The market is awash with products partly because of the internet. Bricks and mortors shops that are displaying the products for customers to try are losing the sales to the internet. As hopefully most of you understand that the over heads of a bricks and mortor store COST far greater then the internet! Thus bigger margains must be made to survive! The big boys on the big retail parks need to sell and make lots of margain as the rent alone is usually massive. Thats before wages, heating, business rates etc.. are taking into account.

So if you want to use a store use a smaller inderpedent one. Normally better advice and certainly better value for money.

So the manufacturers are bringing out two ranges one for stores for people who wish to try them and another i-range as such, for those who wish to buy online.

It is not unusal for the manufacturers to get someone else product into their factory and rip it apart to see whats in it.

Personally I feel that they are too many manufacturers (over 100) and too many retailors, both Shops and online. Added into the mix the likes of Silentnight that also own, Sealy, Layezee, Rest Assured. Airsprung own, Gainsbrough and Hush A Bye. etc......

very_irate

Tim_Deegan wrote: »

They are no less supportive than reflex foam. And the continuous spring system is only slightly more supportive (until it fails). But what is the point in paying far more money for a mattress that is only slightly more supportive, but is very unreliable, when you can get a pocket srung mattress for the same price (which are far more supportive)?

It's impressive how very little you know about beds, Tim. Reflex foam is probably the most simple, cost effective and supportive product on the market.

allstar4eva

Orrin wrote: »

I just meant that the returns policy offered by Tim's company goes beyond the requirements of DSR and that this additional level of service may be worth an extra few quid, YMMV.

I used Tim's company and my experience was one of just another retailer making money and making it difficult/expensive for me to get a refund when the product was found to be unsuitable. It is often only when you ask for a refund that you can tell the service a company really offers. Are they as happy to give you your money back as they were to take it?

I was told I could have a refund under DSRs but would have to pay postage which could easily be £200+ to return an order worth £330 or so. I was initially faced with paying this or taking a day off work to lug the items up to the North of England from the South of England in a hired van.

Eventually Tim agreed to collect the items and refund minus cost of collection (which should not have been charged IMO) after a lot of hassle.

BTW - Tim's company has now updated Ts and Cs to say that if you want to return the item under DSRs you have to pay the return postage cost. This cost can be significant! I certainly not classify this as going above and beyond in any away!

I would say support the local independent shops. It is very short sighted to suggest everyone should order mattresses online - it would mean there would be no facility to try out products locally in the flesh. It is a bit like offshoring jobs - you offshore everything abroad then your own citizens are out of work and have no money to spend which has a knock on effect to the economy.

bertsilver

allstar4eva wrote: »

I used Tim's company and my experience was one of just another retailer making money and making it difficult/expensive for me to get a refund when the product was found to be unsuitable. It is often only when you ask for a refund that you can tell the service a company really offers. Are they as happy to give you your money back as they were to take it?

I was told I could have a refund under DSRs but would have to pay postage which could easily be £200+ to return an order worth £330 or so. I was initially faced with paying this or taking a day off work to lug the items up to the North of England from the South of England in a hired van.

Eventually Tim agreed to collect the items and refund minus cost of collection (which should not have been charged IMO) after a lot of hassle.

BTW - Tim's company has now updated Ts and Cs to say that if you want to return the item under DSRs you have to pay the return postage cost. This cost can be significant! I certainly not classify this as going above and beyond in any away!

I would say support the local independent shops. It is very short sighted to suggest everyone should order mattresses online - it would mean there would be no facility to try out products locally in the flesh. It is a bit like offshoring jobs - you offshore everything abroad then your own citizens are out of work and have no money to spend which has a knock on effect to the economy.

Exactly, this is why I'm getting mine from a local independent, might pay a bit more but you know who you are dealing with, any problems you can go back and talk face to face.

Tim_Deegan

very_irate wrote: »

It's impressive how very little you know about beds, Tim. Reflex foam is probably the most simple, cost effective and supportive product on the market.

You don't half talk rubbish. Reflex foam is no more supportive than open coil springs. It is also very hot an sweaty, and degrades gradually leaving a dip in the mattress. If you knew anything about mattresses you would know that.

Tim_Deegan

I do feel that i should let you all know the full story about Allstar4eva, and their slur campaign against me.

He contacted me saying that he wanted a very firm pocket sprung and memory foam mattress. So I explained that pocket springs don't come in very firm, as they wouldn't be able to contour to your body if they were. So I suggested that we could supply an open coil sprung and memory foam mattress with firm springs.

Within a few hours of delivery he contacted us to say that the mattress wasn't suitable. So I suggested that he try it out for a week to give it time to wear in, and then if he felt it still wasn't suitable, then we would look for a suitable replacement. So a few days later he contacte me again to say that he hadn't slept on the mattress (although he had unpacked and tried it out), and so he wanted a refund. So I explained that as in our terms and conditions (that he agreed to at the time of purchase), that we would first of all try to find a suitable replacement, and that we needed a benchmark to go by in order to find out what would be suitable. And that as the mattress had been unpacked and used, then as mattresses come under the exceptions in the DSR's, that he would need to abide by our t&c's in order to qualify for our satisdaction guarantee. At this point he became very agressive and argumentitive.

In the end I said ok then, he could return the mattress (out of good will, and to keep the peace). He then said that he wanted an immediate refund from our drivers. Isaid that this wasn't possible, as we needed to inspect the mattress to make sure that it hadn't been damaged in any way. And that as soon as it had been inspected, then he would receive a refund. But as he was refusing to comply with our satisfaction guarantee t&c's, then in line with DSR's we would have to charge for return postage. At this he then decided he was going to use a friends van and return the mattress to the factory in person, and then wanted a refund from them. Obviously the factory wouldn't be issuing the refund, as he didn't purchase from them. Then followed more agression and shouting over the phone from him.

At this point I decided that I didn't want to subject my staff to this sort of behavior, and therefore he would have to arrange the return himself, and then receive a refund as soon as the mattress had been inspected (probably the same or following day).

He then said that he was going to bad mouth me on MSE. And if you look at all of his posts, then you will see that collectively they are all aimed at putting a slur on my good name. And that due to the fact that his posts were either untrue, or only half truths aimed to mislead people about the true situation, then his posts are actually libelous.

Anyway after a lot of biting my tongue on MSE and not rising to his taunts, I think he must have realised how much it was going to cost him in postage. So he finally agreed toallow our drivers to collect the mattress, and then issue a refund after the mattress was inspected, and that he would pay the £30 return cost. So we arranged to do this, only to then receive a request from him saying that he now wanted to try the mattress out for a few nights with a veiw to finding a suitable replacement. Obviously I refused, as I was fed up with dealing with him. So we collected the mattress, and then issued a refund (minus the £30 return postage) the day the van returned to the factory.

Naturally I thought this was the end of the matter, but I was wrong. Now a few weeks later he has started slagging me off on MSE again. So I thought enough was enough, and I messaged him to warn him that if he continued then we would take legal action. To which he replied: "Refund my £30 collection charge and you'll hear no more of this on MSE. You have my word on that."

So now he is actually trying to blackmail me into refunding the return postage costs that we are fully entitled to charge under DSR's.

I really am starting to think that he has connections with our competition.

Anyway, sorry for rambling on, but I thought you should know the truth.

MrsE_2

Tim_Deegan wrote: »

I do feel that i should let you all know the full story about Allstar4eva, and their slur campaign against me.

He contacted me saying that he wanted a very firm pocket sprung and memory foam mattress. So I explained that pocket springs don't come in very firm, as they wouldn't be able to contour to your body if they were. So I suggested that we could supply an open coil sprung and memory foam mattress with firm springs.

Within a few hours of delivery he contacted us to say that the mattress wasn't suitable. So I suggested that he try it out for a week to give it time to wear in, and then if he felt it still wasn't suitable, then we would look for a suitable replacement. So a few days later he contacte me again to say that he hadn't slept on the mattress (although he had unpacked and tried it out), and so he wanted a refund. So I explained that as in our terms and conditions (that he agreed to at the time of purchase), that we would first of all try to find a suitable replacement, and that we needed a benchmark to go by in order to find out what would be suitable. And that as the mattress had been unpacked and used, then as mattresses come under the exceptions in the DSR's, that he would need to abide by our t&c's in order to qualify for our satisdaction guarantee. At this point he became very agressive and argumentitive.

In the end I said ok then, he could return the mattress (out of good will, and to keep the peace). He then said that he wanted an immediate refund from our drivers. Isaid that this wasn't possible, as we needed to inspect the mattress to make sure that it hadn't been damaged in any way. And that as soon as it had been inspected, then he would receive a refund. But as he was refusing to comply with our satisfaction guarantee t&c's, then in line with DSR's we would have to charge for return postage. At this he then decided he was going to use a friends van and return the mattress to the factory in person, and then wanted a refund from them. Obviously the factory wouldn't be issuing the refund, as he didn't purchase from them. Then followed more agression and shouting over the phone from him.

At this point I decided that I didn't want to subject my staff to this sort of behavior, and therefore he would have to arrange the return himself, and then receive a refund as soon as the mattress had been inspected (probably the same or following day).

He then said that he was going to bad mouth me on MSE. And if you look at all of his posts, then you will see that collectively they are all aimed at putting a slur on my good name. And that due to the fact that his posts were either untrue, or only half truths aimed to mislead people about the true situation, then his posts are actually libelous.

Anyway after a lot of biting my tongue on MSE and not rising to his taunts, I think he must have realised how much it was going to cost him in postage. So he finally agreed toallow our drivers to collect the mattress, and then issue a refund after the mattress was inspected, and that he would pay the £30 return cost. So we arranged to do this, only to then receive a request from him saying that he now wanted to try the mattress out for a few nights with a veiw to finding a suitable replacement. Obviously I refused, as I was fed up with dealing with him. So we collected the mattress, and then issued a refund (minus the £30 return postage) the day the van returned to the factory.

Naturally I thought this was the end of the matter, but I was wrong. Now a few weeks later he has started slagging me off on MSE again. So I thought enough was enough, and I messaged him to warn him that if he continued then we would take legal action. To which he replied: "Refund my £30 collection charge and you'll hear no more of this on MSE. You have my word on that."

So now he is actually trying to blackmail me into refunding the return postage costs that we are fully entitled to charge under DSR's.

I really am starting to think that he has connections with our competition.

Anyway, sorry for rambling on, but I thought you should know the truth.

I'm confused.
I thought your selling point was your try it out satisfaction guarantee?
If someone has to fight for a refund they are not really allowed to try & return if not comfortable are they?

To be honest, I think the only way someone should buy a bed over the net is to buy a certain brand name or model they have tried in a store first.

Tim_Deegan

MrsE wrote: »

I'm confused.
I thought your selling point was your try it out satisfaction guarantee?
If someone has to fight for a refund they are not really allowed to try & return if not comfortable are they?

To be honest, I think the only way someone should buy a bed over the net is to buy a certain brand name or model they have tried in a store first.

But when someone refuses to abide by the terms of a satisfaction guarantee, then they don't qualify.

By the way, they have had a refund. All they have had to pay for is the cost of returning it (at a far lower price than the actual cost).

allstar4eva

Tim,

I simply wanted a mattress and the mattress you supplied was not suitable therefore I wanted a refund under DSR and I wanted you to collect the mattress. Your terms and conditons have been updated recently have they not? Why did you update them? Was it because previously you did not make it clear that a customer would foot the cost of return delivery? In what way was I unreasonable Tim? DSRs do not state a custoner must sleep on the mattress! They simply provide the right to return goods within a specific timeframe. So tell me Tim what did I do wrong except for a ask you to collect your goods which in my opinion were of poor quality.

The reason I am posting is because I don't want others to go through what I went through. Ordering a mattress online without trying first is a big mistake. you try to make it seem so easy because you sell mattresses online.

I made a stupid mistake - I ordered a mattress online without trynig it first because I trusted your posts made on this website. For your information I still want that unlawful £30 you charged me for delivery but it would not stop me posting to warn others not to buy a mattress online without trying it first.

allstar4eva

Tim_Deegan wrote: »

But when someone refuses to abide by the terms of a satisfaction guarantee, then they don't qualify.

By the way, they have had a refund. All they have had to pay for is the cost of returning it (at a far lower price than the actual cost).

What are your terms? They seem to state 100% what does 100% mean?