Sainsburys - don't want business

dfh

chuckley wrote: »

well more fool you then. do u really think u can DEMAND the name and address from a customer without even knowing why?! come on now...

Customer-I want to book home delivery.

Staff- Can I have your name and address please?

Customer- How dare you demand a name and address from me? I am going to Moneysavingexpert to rant about it.

geordieracer

shaun_from_Africa wrote: »

I bought a DVD recorder earlier this year and as it also has a TV tuner built in, I was required to give my details. When I filled out the form with an address in Lagos Nigeria, the sales assistant at first refused to accept it stating that it had to be a UK address.

I pointed out that this requirement isn't stated anywhere on the form and it had to to be the address where the equipment would be used, which in my case was Nigeria.

One not too happy sales assistant, but she eventually conceded the point and accepted the form.

Did you have a nice warm glow of smug self satisfaction by doing this?

Its not their fault is it so why take it out on the poor !!!!ing checkout person?

shaun_from_Africa

Did you have a nice warm glow of smug self satisfaction by doing this?

Its not their fault is it so why take it out on the poor !!!!ing checkout person?

Take what out on the checkout person? They asked me for information which I provided truthfully.
I was buying the recorder to take to Nigeria, and the only address I had in the UK was a hotel I was staying at for a few days, so when I was asked for my address I gave the only information that I could.

Nigeria has the same TV system and voltage requirements as the UK and a lot of visitors from there buy electronic items in the UK as most of the stuff you can buy there is very expensive or secondhand/repaired rubbish.

nicolax

where i work we take such details but now rather than haing a paper form it comes up on the till and is filled in on there - and the till wont let us go any further in the transaction without taking the details
and after telling a customer this and why we take the details i have had people shout at me and be rather aggressive to be honest. now ive worked there a few years now so i can deal with this sort of stuff and it doesnt bother me (spent a lot of time working on customer services you get used to being shouted at every now and then!) but its when people start on the newer younger members of staff who havent worked there as long and cant handle it as much which annoys me
please dont shout at us - we're only doing our job!

dfh

nicolax wrote: »

where i work we take such details but now rather than haing a paper form it comes up on the till and is filled in on there - and the till wont let us go any further in the transaction without taking the details
and after telling a customer this and why we take the details i have had people shout at me and be rather aggressive to be honest. now ive worked there a few years now so i can deal with this sort of stuff and it doesnt bother me (spent a lot of time working on customer services you get used to being shouted at every now and then!) but its when people start on the newer younger members of staff who havent worked there as long and cant handle it as much which annoys me
please dont shout at us - we're only doing our job!

Pity you can't kick these "polite " customers out of the store.

Reactor_2

I want to start off with a positive, if you are non fazed by these overly confident and aggressive customers, you will be very successful in life. I appreciate this is a rant from the OP and they probably feel better getting this out, but in the long run, the more reasonable you are, the better you will be.

The OP could have lied about their details when filling in the form, or simply walked out of the store with the TV, but I guess they just talk the talk and not walk the walk.

It's unfortunate that Western culture has created such people that think they are entitled to everything without having earned it.

dfh

Reactor wrote: »

I want to start off with a positive, if you are non fazed by these overly confident and aggressive customers, you will be very successful in life. I appreciate this is a rant from the OP and they probably feel better getting this out, but in the long run, the more reasonable you are, the better you will be.

The OP could have lied about their details when filling in the form, or simply walked out of the store with the TV, but I guess they just talk the talk and not walk the walk.

It's unfortunate that Western culture has created such people that think they are entitled to everything without having earned it.

They are too obsessed with their rights to think about their responsibilities.

jd87

The act places all the onus on the retailer to ensure compliance. If you provide blatantly false information then all you are doing is putting the retailer (the checkout person) in a difficult position, because really they should refuse the sale.

You're not winning some kind of great victory against "the man" or the BBC or whoever. All you are doing is being a c*** and giving some poor £5 per hour kid a bad day.

lucylucky

jd87 wrote: »

The act places all the onus on the retailer to ensure compliance. If you provide blatantly false information then all you are doing is putting the retailer (the checkout person) in a difficult position, because really they should refuse the sale.

You're not winning some kind of great victory against "the man" or the BBC or whoever. All you are doing is being a c*** and giving some poor £5 per hour kid a bad day.

If people dislike the system then don't give "blatantly" false info, just false info.

dfh

jd87 wrote: »

The act places all the onus on the retailer to ensure compliance. If you provide blatantly false information then all you are doing is putting the retailer (the checkout person) in a difficult position, because really they should refuse the sale.

You're not winning some kind of great victory against "the man" or the BBC or whoever. All you are doing is being a c*** and giving some poor £5 per hour kid a bad day.

Brilliant !