We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Sony PSP 1.5 Firmware Value Packs on Amazon

12527293031

Comments

  • Edhead
    Edhead Posts: 30 Forumite
    grayme-m wrote:
    In their defence it looks like they are updating their website rather than running off to the Ivory Coast?

    for the amount of time I've been waiting for my refund they may as well have
  • I mailed them for a update yesterday and recived a answer this morning.
    So there still around.

    As for late refunds, there not doing them self any favours.
    This psp thing has turned into a big nightmare for zu, so weather it's there fault or not i would have thought they would have limited the damage and got the refunds completed within there 28 days deadline.
    After all 28 days should be more than enough time to proccess a refund.
  • After waiting 28 days for my refund i got this e-mail!!!!

    Zudirect has now changed payment processors and no longer uses the services of Nochex to process online payments. Your refund will be administered via our new payment processor, or if deemed necessary it will be sent via cheque to the address on your account.

    The Christmas holidays have delayed certain aspects of the integration of our new payment system, both on and offline and we aim to process your refund within the next 14 days. This is the maximum time period estimated and in reality your funds should either appear back on your card or arrive via cheque much sooner.
  • freddysmith
    freddysmith Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    in reality? unlike the different reality the PSP's were in. :eek:
  • Hi Guy's has anyone had any luck yet with their psp's turning up or had a refund yet? i have 5 more days until the 14 days are up!!!!!!!!!! is their a refund in the near future? Stay Tuned!!!!
  • Edhead
    Edhead Posts: 30 Forumite
    cookiedude wrote:
    Hi Guy's has anyone had any luck yet with their psp's turning up or had a refund yet? i have 5 more days until the 14 days are up!!!!!!!!!! is their a refund in the near future? Stay Tuned!!!!

    I've heard nothing, I've left it in the hands of my cc company to sort out. As I said before after the two weeks are up they will more than likely come up with another excuse not to give you your own money.
  • Edhead
    Edhead Posts: 30 Forumite
    has anyone had a reply from zudirect with in the two weeks?.
  • just got told delivery WILL be within 7 days, that was on friday
  • Ordered 2 psps from Zudirect.com, just got one today and a refund cheque for ther other.

    Cheeky !!!!!!s didnt even inform me that I was only getting one psp and not the two I had ordered!

    Should be thankful though, at least I got a 1 psp and refund for the other, more than what some others seem to have got!

    My opinion, not a great company I hope their new site and service is much better when it comes online in FEB. So not great, but not crooks either.

    Everyone should get sorted soon I would think
  • grayme-m
    grayme-m Posts: 1,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    cookiedude wrote:
    After waiting 28 days for my refund i got this e-mail!!!!

    Zudirect has now changed payment processors and no longer uses the services of Nochex to process online payments....

    It does make you wonder if this change was initiated by Zu or Nochex?
    Toyota - 'Always a better way', avoid buying Toyota.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.