Bluetooth Headset - Bargain !!

windym_2

So, should I send this faulty one back or what?

scope

windym wrote:

So, should I send this faulty one back or what?

You need to contact them for a RMA number (or similar).

Drop them an email, so you dont have to dial their 0870 number.

satan666wayne

It is up to them to arrange the collection.

Misterel

scope wrote:

You need to contact them for a RMA number (or similar).

Drop them an email, so you dont have to dial their 0870 number.

You can try that but the customer services robot at the other end will merely reply with the 0870 number....

rdwarr

I've just had this one back:

Dear xxx,
Thank you for your e-mail.

Thank you for making us aware that the HHB-600 Bluetooth headset that you recently received has become faulty. We have been informed that the product does not switch on and or will not work correctly once it has been removed from being on charge.

Unfortunately we will not be replacing the product but instead, will be issuing a full refund on to the card that you originally made payment with.

Please keep hold of the item as we will not be collecting the units, so please feel free dispose of the headset, this will not effect you in a way at all.

By return e-mail, please confirm that you have received this correspondence and that you are happy with the resolve that has been offered.

Please be aware that it can take up to four working days for the refund to physically show in your account.

Apologies for the inconvenience this has caused.

That seems very fair to me.

memyselfandcarl

They are still selling it online!!

Misterel

rdwarr wrote:

I've just had this one back:

That seems very fair to me.

That looks like a fair and coordinated response (in the face of the flood of returns but still they've only taken a day to come round to it). Shame I sent mine back to them yesterday!

You may find that just getting the battery changed could resolve the problem (or it may not ) - if you're allowed to keep/dispose of the units it might be worth a shot...

stenny_2

Gets even better!
I've received a sales invoice from them today for the 2 head sets.......

Total Value £34.00

VAT £5.96

GBP Due £39.96 :mad: :mad: :mad:

WTH is going on!!!!




This is my email proof of purchase......

QTY DESCRIPTION PRICE TOTAL
2 Siemens HHB-610 £9.99 £19.98

1 Delivery, Standard (up to 4 days) £2.95 £2.95

VAT Value £3.42
Total Value £22.93

Anyone else had this invoice in today???



I'm waiting on a call back fro T&S

scope

stenny wrote:

Gets even better!
I've received a sales invoice from them today for the 2 head sets.......

Total Value £34.00

VAT £5.96

GBP Due £39.96 :mad: :mad: :mad:

WTH is going on!!!!

Anyone else had this invoice in today???

I got mine yesterday and it was as per the email.

I just had the same email as above asking me to dispose of it, and a full refund would be given.

Uncle_Cuddles

I got a correct invoice for one, but I have been charged for two (as per my original order which was for three for the price of two). I have not tested mine yet. I think I'll get it out tonight.