MONEY MORAL DILEMMA: Would you want them sacked?

Tickle_2

Wow, it makes a change not to hear everyone !!!!!footing around.

In line with nearly everyone, of course I would complain, how many other poor sods, worse off than even me have also lost out because of this poor advice? - the final warning gives us a fair indication!!

derry_kerry

I would ask them if they could sort out the situation themselves, ensuring that I wasn't at a loss. Giving them the opportunity to correct their error. If this was not possible, then I would have to assess whether making a complaint would have any monetary benefit. If it wouldn't then I would simply ask them to try and improve their service or look for another job before they lost the one they are in. Personally, I would not want the responsibility on my conscience of having been responsible for someone losing their job.

dronid

I would complain. Ignoring the fact that they're on their final warning which implies a certain amount of incompetence I would be fairly outraged that someone was attempting to ‘guilt’ me into letting their company keep the money!:mad: I’d also be pretty disgusted at their unprofessionalism for letting me know their personal situation. :mad: :mad: If they’re prepared to be that unprofessional I think I would doubt the professionalism of the company. Would the person get fired or is it the same line they give to all customers who they’ve taken money off!:mad: :mad:

Ultimately why should any of us allow poor service to go unchecked? It wastes our time and money. If you feel that it is not very ‘human’ to react so unsympatheticaly then possibly it’s time to set up a charity for the incompetent to ensure they get paid a working wage while not doing anything.

I probably wouldn’t contribute to it though!

Gosh! I'm not very nice am I, boys and girls?:rotfl:

rocks3

I would proceed to save the next money saver losing £100 as well

sparechange

I would hang up and call again. Chances are I'd get someone else, they could process the complaint, more likely positive outcomes all round.

Iffy_Wallet

I'd be interested in this day and age, as to which large call centre would have staff that would give you their full name, and secondly, how on earth you'd get to talk to them again. My experience is that you'd get continually passed onto somebody new, who'd deny any knowledge of previous events, or would see those events from a completely different angle. (Been there, done that, bought the t-shirt).

hethmar

If they are already on their final warning, then may be they are in the wrong job and you will be doing them a favour. Its your £100, who knows how desperate you may be for that £100 - sorry but Id go ahead with the complaint.

I would add I recently complained to Nationwide Building Society. The basic facts are that we live in a very small town (big village) and my life savings are with that B.S. Id had an accident, felt awful, but my little disabled dog was ill. Reckoning dogs health more important than my vanity (bruised and a tooth missing) I take him to vet and figure as Im now in public may as well go into NW to put in some cheques Id had for weeks. I was refused entry by the lone clerk because my small disabled (1.5 feet missing!) dog who was asleep in my arms was a security threat. (the place was empty save me and sleeping dog)

I made a complaint and received a call the next day to apologise - was told that particular person had a dog phobia and had been spoken to about it before. I dont feel guilty about it. The security risk she reckoned he was !! was a ridiculous decision on her part and the 20 seconds that it would have taken to deal with my cheque deposit was lengthened to several minutes whilst she argued the toss.

N.W. trumpet their customer care and they failed in that care on this occasion and so a complaint was justified.

[Deleted User]

Maybe I'm mean and heartless, but I wouldn't hesitate getting someone sacked for the sake of £100, even if I could afford loosing that. It's purely out of principle - if they can't perform their job and in consequence cause me loss, they shouldn't be doing that job.

I'm sure they'll find another McJob soon enough

barri_2

I'd still sue to get my £100 back. People who can't do a job competantly should get another.

t_i_g_e_rr

On second thoughts, I think we are all being a bit mean. I have decided I would ask for £90 refund instead.