MONEY MORAL DILEMMA: Would you want them sacked?

Harry's_Dad

I would definitely continue with the complaint, £100 IS important and the next person to get poor service could lose a whole lot more. I'd certainly make a point of explaining that an attempt had been made to use emotional blackmail - but I'm a little cynical as well and believe it could be in the script. If not, and they really are on their final warning already then they are probably in the wrong job anyway.

Kingdick

The solution to this is fairly straight forward. If this advisor really did give incorrect advise, and £100 really was lost, and this advisor really is going to loose their job, then just invite this advisor to forward the £100 to you. If he complies the advisor keeps his job, he gets £100 'fine' for being daft, you are recompensed, no complaint. If he doesn't forward the money he was lying about loosing his job so complain a few days later.

p27

Firstly I would be absolutley amazed if I actually spoke to the same person when I rang back,and secondly if they admitted their error rather than passing the book. Once I`d picked myself up off the floor I would still complain, if they were really on a final warning they would be better off in another job, I`d be doing them a favour!.

ToneH_3

I wonder how many moneysavers have experience of something like this from either side iof the question.
My first response is one of pure cynicism, as someone else wrote: "is it part of the script?" and I don't feel any need to apologise for that. What does interest me is how cynical I have become about any company wanting to sell a product with a long life that uses a call centre thus ensuring that the consumer has no regular person with whom to deal and thereby form a relationship with.
There's something scarilly depersonalising about the whole business too.

quasargal

Wrong information giving is the bane of dealing with call centres. Up the road with this person. They should get a job they like and not be in a job where they have reached their own level of incompetancy.

ootoobeah

Companies need to train their staff so they can help keep their customers happy. If this employee isn't up to scratch then they need to train them further, if that fails then they have to give them the sack. Everyone deserves a fair chance but if they're in the wrong job it just isn't going to work out. Of course I'd complain and get my money back!!

NatFeerick

I'd agree to withdraw my complaint for £150 - might as well profit from their bare-faced cheek!

If not, I'd pursue the complaint - I'm obviously not the first person they've let down in the course of their work but hopefully I can be the last!

fbs_4800

I'd complain about them to a Manager - also complaining about the level of service and the financial loss I'd incurred (interest/possibly bounced direct debits and extortionate bank charges) - along with having to spend my time sorting it out - the cost of phonecalls, stress, inconvenience and having to be emotionally blackmailed by incompetant staff. Then I'd ask to speak to the next person up the chain and I'd demand my £100.00 plus £47.58 costs... lol

blownalot

I would complain. Why are they on a final warning? Have they made the same mistake before? Haven't they learnt from it?

£100 after tax to a 40% tax payer means that it's £169 before tax and additional NI that would be given away. I work hard for my money and I want to spend it on my family, I don't see why I should pay it to keep someone else in a job.

Nuclear1975

I would still progress the complaint, reasons are as follows,
1)They are on a final warning (They must have screwed up at least twice before, they would / should have been re-trainined so there was no excuse for supplying the poor information in the first place)
2)The whole emotional blackmail is just wrong.

Im heartless I know, but can anyone else afford to loose £100, and last but not least what would the call centre worker do if it was them that had lost £100 because someone gave them rubbish information ????