MONEY MORAL DILEMMA: Would you want them sacked?

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MSE_MartinMSE_Martin MoneySaving Expert
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Imagine a call centre operator has inadvertently given you the wrong info costing you £100. You call them to complain and they explain they're already on a final warning and will lose their job if you process the complaint to get your money back. What would you do?
Click reply to enter the money moral maze

Please remember, please be polite to other MoneySavers, even if you disagree with them


PS. And just to confirm this is an entirely hypothetical situation. Each week in the email I will be asking those questions. And yes, the lack of detail, the phrasing, all of it is deliberate to envoke debate (nice debate too). Enjoy the money moral maze.
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Martin Lewis, Money Saving Expert.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
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Replies

  • TwopintsTwopints Forumite
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    I would process the complaint on the grounds of the initial problem and the lost £100, with attempted emotional blackmail thrown in.
    Not even wrong
  • lidlestlidlest Forumite
    249 Posts
    MSE_Martin wrote:
    Imagine a call centre operator has inadvertently given you the wrong info costing you £100. You call them to complain and they explain they're already on a final warning and will lose their job if you process your complaint to get your money back. What would you do?

    Click reply to enter the debate.

    (And please remember the be polite to other MoneySavers, even if you disagree with them).

    I believe all people should be competent in their jobs, and that even if you are not good at one job you will good at another. I was a rubbish shelf stacker, a very poor salesperson and my time at the ice cream !!!!!! was laughable (sacked from there). However, i'm a good teacher, everyone has their niche. I would feel a bit bad for them, but they shouldn't be on their final warning. I work hard for my money so yes i would process my complaint.
  • JWMJWM Forumite
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    As above, the Call Centre employee is not a friend, if they can't do their job properly then they deserve to lose it.

    That's life.
  • OptimistOptimist Forumite
    4.6K Posts
    Part of the Furniture
    I don't think its relevant apart from being emotional blackmail. I would also be inclined to doubt that it was true. I would pursue the complaint
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

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  • K9cuddlesK9cuddles Forumite
    2.2K Posts
    yeap.. I would still complaint. To be on DP the company would of had various "issues" with the person anyway.. your complaints would just be the cherry on the cake!

    They would of been set numerous targets etc to fix there battered path, if they haven't made the effort to improve, then it's obvisouly not the job for them anyway!
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  • how do you know they are not lying?

    If you are out of pocket for 100 pounds and they have made error then it is tough - unless they want to keep their job so badly they will send you 100 pounds? only kidding!
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  • Definitely still complain. I don't want to be dealing with people who keep mucking up...!
    I have worked for 5 years as a Pension Administrator and then a further year in a non-administrator pension role. I am not (and never have been) an adviser. Do not take anything I say as advice, it is information given on the best of my knowledge.
  • kenshazkenshaz Forumite
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    I would withdraw my complaint,I would rather be a descent human-being.I could never be that ruthless,if a person recognizes that they have made a mistake and learns from the mistake,that is OK with me.I know of quite a few colleagues who found it difficult at the beginning ,but went on to be successful professionals.
    [FONT=Arial, Helvetica, sans-serif]To be happy you need to make someone happy.[/FONT]
  • hjb123hjb123 Forumite
    32K Posts
    I would definately still complain - after all £100 to me (and any moneysaver) is alot of money.

    If the person is on a final warning then maybe they should think about a career change as they clearly arent cut out for the job they are currently in.
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  • Voyager2002Voyager2002 Forumite
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    I agree with all of the above points: we should not be expected to lose out as a result of other peoples' incompetence.
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