MONEY MORAL DILEMMA: Would you want them sacked?

BargainJunky

Sack them! I would want my money back - if they give you duff info or dont do their job correctly they dont deserve to be employed.

I am currently arguing with the Halifax - I called to have an ISA put on fixed interest and they didnt do it. My word against theirs!!!! Have received one letter saying no to backdating interest and have sent them my response - will walk with my accounts if I dont get anything!

Astaroth

Not sure how I am supposed to know that they are on a final warning already but still.....

Ultimately I would still make the complaint. It is then down to the company to decide if the error on the agents part was down to poor training etc in which case they would be put on a "development plan" or such and not sacked or if it was down to misconduct in which case they probably would be out the door.

At the end of the day if it was misconduct then given that they are already on a final written warning they have clearly acted in an unprofessional manor in the past and so for the sake of future customers (including potentially myself) and from a business perspective it is best that the agent gets the opportunity to explore alternative employment opportunities

Mark7799

I would pursue the complaint without hesitation.

I think the question is also badly phrased (or was it deliberately so) inasmuch I would never WANT someone sacked (edit that - as a football supporter I've called for a few managers to be sacked before now:rotfl: ) but I believe, and have posted elsewhere to this effect, that we must take the consequences of our actions. I am aware of things that can go wrong for me in work and that if they happened I may well be facing cases of gross misconduct - therefore I make damn sure they don't happen.

This is not to be bloodthirsty but if I withdrew this complaint then who's to say the person may not try it again in the future with possibly more serious consequences?

pulliptears

I would also want my money back, afterall, how many other customers are they trying to emotionally blackmail in the same way?

sea-sidelady

Complain..!
Why shud u lose £100, wen theres a gud chance this person is lying to u.
And if they are telling the truth then i think that maybe this isnt the job for them.

kuohu

Complain, obviously. (I can't believe that it is even being offered as a debate!)

before_hollywood

whether you get your money back should have nothing to do with complaining about the person (can you tell i work in a call centre?)

where i work, if we mess up you get your money back- end of!!! if you want to complain or not, if you are due a refund you get it, no emotional blackmail, no having to write in- if someone gives wrong advice it is a development area and they are taught what they need to know to avoid doing it again.

on the other side of the fence i was badly misquoted on my insurance becuase an advisor abroad put my age in the system wrongly (by 50 years older than i am!!!!), all i got was a very slow refund of about 50p more than i paid, i had an awful view of the company who wouldn't compensate me, but i wouldn't want to lose the guy his job, just train him better or give him a different job

gyzmo

I would certainly complain. It is down to the company to sort out the individual, and for the individual to defend himself if necessary. I remember getting a few complaint in my old job. Most of them were down to the company's inability to train and supervise their staff properly, and not the staff member's incompetence. If that is the case, then he can go to a tribunal and make a claim. But if it is down to shear incompetence on the operators part, then he should not really be doing the job. How many more people could lose out in future?

Also, if this is not a hypothetical question, how did you know that the operator was on a couple of warnings beforehand? I'd hate an employer to say something like that to a customer about me or anyone else. It really is no-one elses concern except future employers.

sarahlouise210

I would not take the complaint any further ...unless I could complain to the company and say I was unsure who gave me the advice. Everyone makes mistakes ...often staff are made to answer queries when they are not fully trained to give that advice. The person concerned has a life and expenses and losing their job could have terrible consequences for them and their family. I would be upset at losing the £100 ...but compared to losing a job,and income , I would tolerate it. I know it seems a bit soft - but can any of us say we NEVER make mistakes or were unsure when we first started a job?

klare_2

i would definately still complain but make sure the emphasis was on the fact that it presented a 'development opportunity' for the company. there is very rarely a bad trainee, only ever a bad trainer....
hopefully, that way if the operator was telling the truth then it might stop them losing their job and present a situation for the company to show how much they value their staff and are prepared to invest in them time wise etc.
and as I would also get my £100 back it would hopefully be a win win win for all concerned.

( right! who is in for the next round of bull s##t bingo!! )