MONEY MORAL DILEMMA: Would you want them sacked?

MSE_Martin

Just to follow up some of the questions as my Money Moral Dilemma format is new. I've added a PS to the first post.

PS. And just to confirm this is an entirely hypothetical situation. Each week in the email I will be asking those questions. And yes, the lack of detail, the phrasing, all of it is deliberate to envoke debate (nice debate too). Enjoy the money moral maze.

lorrydriver_2

a lot of comments i agree with, if you can't do a good job then go somewhere else, call centres are a hot topic at the moment and i'm sure we've all had our share of experiences, personally i would process the claim because a £100 is a lot of money to loose because someone wasn't doing their job correctly, if they loose the job then they will learn from the experience, i face a hostile public everytime i go down the road, there is allways somebody ready to complain about some aspect of my job, as one contributer has already pointed out........thats' life:rotfl:
just to add i'm an excellent truck driver and getting better at complaining!!!!!!:D

cjb02

Complain all the way.

johnwr

still complain. its your money after all. Plus if thisis their last chance then it means they have done something before and so whats to stop them doing it again only this time costing someone even more money. So complain.

lynnedavis

I would look at it slightly differently in the respect that I would be doing them a favour- nobody enjoys a job that they are not very good at, trying to keep your head above water is stressful- so by them being sacked, it would open up other opportunities for them. Every cloud......... one door closes....... you get the gist!

uklancs

Many years ago someone tried this on me.
I'd called a local firm as my washing machine wasn't working. I asked whoever took the call if there was a callout charge. They said no.
When the couple (yes, 2 of them) who came to look at the machine had given me a quote I said I'd think about it. They then asked for the £15 callout charge. I refused and said I'd been told there wasn't one.
"Oh, well, we'll have to sack her then, we can't afford to come out for nothing." said they.
"Go ahead", says I.
And off they went into the night. Needless to say they didn't get my business.

Adrian_london

Martin

I would not "grass them up". That is of course if you were willing to give me the £100 I lost.

:j :j

Plasticman

Complain. They are obviously useless or the wouldn't be on a final warning so they deserve the sack.

JDAdams

I work in a call centre. Not on the phone mind, I'm a techie, but I know most of the people in there (a few thousand, been there a bit) and I can safely say I've never known anyone be sacked or even disciplined following a customer complaint. Disciplinary procedures are only really ever launched for serious breaches of internal procedure, just giving the wrong info and causing a complaint as a result wouldn't normally result in any significant action at all. Besides which we aren't liable for any consequential losses...

Middlestitch

Don't think the two issues are connected - I'd go ahead with the complaint, not least because I'd have no way of knowing if they were telling the truth.