MONEY MORAL DILEMMA: Would you want them sacked?

looby75

I would complain. It might have cost me £100 but if they are already on their final warning chances are they will have cost other people money too. Someone like that does need to be either retrained or sacked IMO.

I would still feel totally guilty for doing though!

annie-c

As a manager of staff, I make judgements based not just on the behaviour and therefore, the mistakes of my staff, but also on the way that they deal with those mistakes. I would not necessarily sack someone over the matter of a problem resulting in a £100 loss. But I would take a very dim view of someone who tried to cover a problem up or pass the cost of the mistake onto an innocent party.

The operator in this scenario has made (at least) 2 mistakes - the original mistake of giving poor advice AND the more serious mistake of not taking responsibility for his/her behaviour. What else might he/she have tried to cover up? If I don't report this, who will be ripped off next and for how much?

I'd feel bad - but I'd report it.

Rikki

I would complain. £100 is alot of money.

How many other people have they caused to loose money?

If they are incompetent at their job and it is costing innocent people money then they should be sacked.

itsmylife_2

Well if they are on their final warning, obviously they have made a mess up somewhere before - if you don't complain this person will still have the opportunity to do the same again to someone else, possibly costing them more money. Therefore I would complain.

ukdrummajor

for me its not about getting someone sacked.........i would just want my money back. What the company do afterwards is none of my business. But my money is.

peter_the_piper

I'd complain as its so easy to make the excuse that they were on final warning. Theres no guarantee that its true so they are playing on your good nature to get you to forget the money.

stugib

Personally I'd continue with the complaint, but I guess it comes down to how much £100 means to you.

Would you lose someone their job for sake of 50p? For £1000? Everyone will have their limits on balancing what they've lost v. their guilt (if they feel it) of losing someone their job, depending on their own circumstances.

But then again, as others have said, they've obviously made mistakes before if they're on a final warning, and will only be a matter of time before they're sacked anyway, so why should you lose out at all? It's not your decision to sack them, it's their bosses based on a longer time than they've been dealing with you.

Frell

So they are on the final warning that is of no concern of mine 100 quid is hell of a lot cash. I dont do blackmail so wouldnt listen to none of it it would all full on deaf ears, they messed they pay the price thats they way of life.

mountainofdebt

MSE_Martin wrote:

Imagine a call centre operator has inadvertently given you the wrong info costing you £100. You call them to complain and they explain they're already on a final warning and will lose their job if you process your complaint to get your money back. What would you do?

Click reply to enter the debate.

(And please remember the be polite to other MoneySavers, even if you disagree with them).

Martin - is this one of those 'hypothetical' questions , if you know what I mean, lol!

Anthillmob

id complain wether it was £10 or £100. no one is getting my cash and i dont care if you lose your job. you wouldnt be in the situation of a final warning if you did your job right would you.