MONEY MORAL DILEMMA: Would you want them sacked?

chatta

I would have to complain, I cant afford £100 mistakes.........

TONKAJOYCE

I'd say to the operator that if they wanted me to save their ar&e they would have to give me £100 out of their pocket, if they obliged no probs if not. COMPLAIN without a doubt.

iwanttosave_2

Complain of course, I cannot afford to lose £100, and if they can afford to keep messing up, then its on their head.

Plus it is my duty as a Brit to complain, other than queueing for no good reason, its what we are good at

hollydays

i worked for a telesales company once and we were taught to say "if i dont get you to make an appointment i will lose my job"-you could detect which people would feel sorry for you pretty quickly.I am afraid i would be cynical about this.I wouldnt want the person to lose their job though.

squashy

I've been on the other end of this. In one job I had, I got two letters of complaint. During a very stressful time personally, we were understaffed at work and I made a couple of mistakes. But these were rectified by me fully and genuinely no harm was done. But when my annual appraisal came up, despite me hitting all but one of my other targets, my manager pulled two complaint letters out of the file and promptly gave me a verbal warning. She then gave me too low a score to qualify for the cost-of-living payrise. As I was already being paid a pittance (£9.5k a year a think it was, full time) this was really bad news for me. Even years later, the way the company operates is that it doesn't give a personal, written reference but simply forwards a copy of the last appraisal summary, so it always comes back to haunt me when applying for a job.

I personally don't think that the mistakes warranted taking further as they were minor errors (one was a mis-keying and another was where I took too long to resolve a query someone had but that was because I was never at my desk) but the rules were rules.

So I guess what I am trying to say is- don't just complain for complaining's sake, only if the matter has not been resolved satisfactorily and warrants escalation to a senior member of staff.

PS I left that job completely demoralised but now I'm a whizz at what I do!

jobbingmusician

I probably wouldn't pursue the complaint - I'm a soft touch, and £100 is not a lot of money to me. But I do actually think the complaint should be followed through as a matter of principle.

It's quite an interesting question for me, as it's made me realise that whichever way I jump I will give myself a hard time about it!

laurajayne

I'd still complain. I'd feel sorry for the person, because they obviously are pretty poor at what they do, or haven't had enough training, but I'm sorry, I can't afford £100 on someone elses mistake.

Noz

they information they have disclosed is irrelvant to the customer's issue & extremely unprofessional to do so, continue the complaint

Mrs_B_12

£100 would be a lot of us to lose so I'd complain. I would be serious !!!!!! off by someone who had caused me to lose money then trying to get me onside like that.

shopbot

I would ask for my money back.

If they are on a final warning then there will already have been a series of incidents or poor performance leading to this.

As a consumer you are taking it on trust that what they are actually saying is true. The real picture could be entirely different. For example giving you back the £100 might not get them the sack but earn them less commission. You also don't know how many other people have been told the same thing.

There are times in life to use your discretion and give someone a break but this isn't one of them. They have financially disadvantaged you and they should take responsibilty for that.