MONEY MORAL DILEMMA: Would you want them sacked?

Dustsucks

Continue with the complaint - what the outcome may be is uncertain as you don't know if the person is being truthful. They may even be working on a commision basis so loss of business cuts directly to their own pocket. Moral blackmail of this sort for whatever the amount and reason, true or not, is inexcusible and apparent incompetence should be treated the way it deserves, not condoned by looking the other way - even without any money being involved.

I regard this as similar to the blackmail which occurs every time a charity supporter knocks on your door and thrusts a tin under your nose - especially if, as in many cases, you know the person concerned - but then that's another topic!

110frankie

ukdrummajor wrote:

for me its not about getting someone sacked.........i would just want my money back. What the company do afterwards is none of my business. But my money is.

Sopot on!.
I would not be complaining in order to get someone the sack, but to get my money back. It wasn't my fault the money was lost so why should it cost me?
The result of the complaint - other than the return of my money - should be of no consequence to me.

vickitoria100

Money and morals do not mix, especially to a MoneySaver! Even if they had lost me £10 I still complain - it's the principle. In my opinion someone working for a company on their final warning should not be in a position to advise customers and cause them to lose money anyway. This scenario stinks of bad management as well as bed service on this one person's part - my complaint would be very much centered around that in any case.

Oscar

Complain. I could perhaps afford but not like to loose £100. The next person may not be as fortunate.

meher

MSE_Martin wrote:

Imagine a call centre operator has inadvertently given you the wrong info costing you £100. You call them to complain and they explain they're already on a final warning and will lose their job if you process the complaint to get your money back. What would you do?

Good question - truly a dilemma for many. But not for me I've no second thoughts about the fact that no business should suffer for the incompetence of an employee. I'd politely ask for his / her supervisor and speak about the inconvenience caused and my financial loss and I won't ask for any compensation though - it's loss for me who sought help and did not verify with a second person with regard to the information that I was given and the incompetent employee that has to bear with the loss.

Afterall he was warned before over similar/other issue - he has proved himself to be unreliable and perhaps need further training or a dismissal.

Also another deserving person gets the job

codger

The issue isn't about morality. It's about responsibility.

Anyone misguided enough to take to the moral high-ground on this issue will automatically be assuming responsibility for the practices of the call centre representative's employers.

Why?

My only responsibility -- to myself, to my family's budget -- is to retrieve the £100 lost as a consequence of a third party's conduct.

It certainly doesn't extend to being responsible for whatever employment consequences the third party must now confront as a result of that conduct.

Though I've no time for the hard-hearted in our Society, I do think that people should be wary of letting a softness of heart become a softness of brain.

teddyco

Who thinks up these questions?

timmo44

If it ain't you, it'll only be the next person that gets them sacked.

H2SO4

Odds are they aren't and are just trying to keep your money. Call me a cynic, but:

1) If it's a UK call centre, they are probably going to lose their job to outsourcing anyway

2) In any case, would the call centre worker listen to your sob stories?

3) If they're on a final warning, surelly they must have made similar mistakes before, and perhaps the sheer number of people this could have harmed outweighs the person's job.

So although it is morally dubious to get someone fired, the potential for harm to oneself and others is probably too great to ignore (plus it is entirely possible that this is just company policy to fob people off)

jtlowrey

poor question. only one answer unless you are soft in the head...