MONEY MORAL DILEMMA: Would you want them sacked?

Aldahbra

I don't think I would believe them, I would think that it was part of the companys sales policy and probably move my custom else where.

webdoedie

I'm embarassed to say but my first reaction was that I'd ask him/her to pay me back my money from their own funds. Didn't seem like blackmailing at first ;-)

gilliano

Definately complain - £100 is a lot of money to a lot of people.

So what if they get the sack - I wouldn't be surprised if it's all part of the script.

Vicky46

I dont know if I'd complain or not, but I would write to the company and close any accounts I had with them, saying that there service was second class. I think we have to take some responsibility for our actions. If advice was sought then it suggests there were had doubts in the first place, and the advice was purely that. It was your decision to spend the money therefore your responsibility and sadly your loss. I'm sure we've all been the victim of bad advice at some time or other. Were it £1k would you have acted on the same advice, chances are you'd have sought further advice.

going2die_rich

kenshaz wrote:

I would withdraw my complaint,I would rather be a descent human-being.I could never be that ruthless,if a person recognizes that they have made a mistake and learns from the mistake,that is OK with me.I know of quite a few colleagues who found it difficult at the beginning ,but went on to be successful professionals.

There's one born every minute. I guess you believe the lines "the cheques in the post", "please hold the line, we will deal with your query as soon as possible, we thank you for your patience", "as a VALUED customer we'd like to offer you...", "The systems are down so I can't process your request".

Being expected to do your job isn't being ruthless. If everyone got sacked for not being able to do their job the company would have to offer better training.

algarve

Complain!!!

If not for the original error then for the Emotional blackmail

lewt

MSE_Martin wrote:

Imagine a call centre operator has inadvertently given you the wrong info costing you £100. You call them to complain and they explain they're already on a final warning and will lose their job if you process the complaint to get your money back. What would you do?

Click reply to enter the money moral maze

Please remember, please be polite to other MoneySavers, even if you disagree with them

PS. And just to confirm this is an entirely hypothetical situation. Each week in the email I will be asking those questions. And yes, the lack of detail, the phrasing, all of it is deliberate to envoke debate (nice debate too). Enjoy the money moral maze.

i would ask them to give me the 100 or then process the complaint. bt they might pull my heart strings then i may just leave it. i dunno i dunno its a tough onq!

elantan

in my view report them they are incompetant(sp) like many others i am cynical in that i woud think they are just trying to cover their butt..if a bank took £100 off you ..you would claim wouldnt you?...if a person took your ipod and wrecked it you would go nuts...why because someone is out of your sight(so you cant see them laughing at you) should you give them a break?..would they give you one?

Targanielle

I would continue with the complaint, and mention the attmept at emotional blackmail. If they really are on a final warning then there is a reason for it. If not, then all the more reason to complain!

moneyisanumber

Assuming it wouldn't in any way harm my ability to make a complaint and I was certain of which company I was dealing with then I would give them a week to make good the money via western union money transfer. If they gave me another sob story as to why they can't get it that fast I'd give them until a month indicating they would definitely be paid in that time and it I expected to be paid out of their next wage payment (absolutely nothing they say would change my mind about that).

Then once I had their money via western union (untraceable see), I'd complain and get the another £100 effectively doubling my money! Of course I would have had the first conversation with them on their mobile so it wasn't recorded by the call centre...

I'm just kidding about the second part Everyone makes mistakes and I would give them a chance to make amends out of their own pocket before steaming in with all guns blazing and ruining their source of income. If they didn't pay me I'd come down on them like a ton of bricks and be prepared to spend many times what they owed me out of spite to make sure both that I got at least my money back from the pocket of either they company or the individual and to make sure that both the company and the individual suffered in some fashion even if only by being out of pocket. I'd been more than reasonable after all