AOL price increase*check your emails and action within 30 days*

mardatha

No they didnt say even if it is a contract, the only alt here is BT and I've heard it's worse !

Sue_S

thatsmyusername wrote: »

Legally they cannot impose the new VAT rate until 04/01/2011 so I would expect the price increase I'm afraid

Sadly you were right . I checked my bill this morning and we've had the price increase to £19.99. I phoned to get my MAC and they've given me a £5 per month discount and a month free... Not brilliant, I'm paying £5 per month more than I was but on our ancient unbundled exchange I won't save much by moving... So I've agreed to stay with AOL. At least I get free anytime landline calls and unlimited internet included.

g0bgb

After being told about Increase from 14.99 to 19.99 , and told pay up or leave, AOL wrote to me saying it was was an error , and sure enough my last payment was £15.31 and my speed has gone up from 6 Mbps to 10 Mbps
I'm one happy chap, show's that it pays to complain all you can :money:

DAVAL

I am now paying £19.99 a month until contract runs out in August.

Can you all please tell me whether right now your speed is being throttled by AOL?

As I write this my speed is 0.3Mb - so absolutely no chance of running the simplest of Youtube video stream. The only time I get a fast speed is weekday am and pm till about 5pm.

Please check as you may find you are getting no where near the speed you think.

Kite2010

Time to phone AOL up, if they won't restore the old price (£14.99) it's off I go to BT.

Way to treat a customer of 5+ years AOL

Sue_S

g0bgb wrote: »

After being told about Increase from 14.99 to 19.99 , and told pay up or leave, AOL wrote to me saying it was was an error , and sure enough my last payment was £15.31 and my speed has gone up from 6 Mbps to 10 Mbps
I'm one happy chap, show's that it pays to complain all you can :money:

I think the problem arises if you're on an unbundled exchange. The price has gone up to £19.99 for these exchanges - although I have been given a £5 discount bringing it down to £14.99. The max speed I can get on my line is 1 Mbps but they'll only guarantee 512 kbps. That's the problem if you live in the wilderness

mardatha

Yes this is the problem here as well. Are they doing any work on this ? is there any chance of smaller exchanges being upgraded or anything ?

Sue_S

mardatha wrote: »

Yes this is the problem here as well. Are they doing any work on this ? is there any chance of smaller exchanges being upgraded or anything ?

I'd love to think so but I haven't heard anything.

kezzygirl

hey people,quick update.As you know AOL sent my MAC code and I have now been with plusnet for a month.
Today I have received a bill for £40 from AOL...I will call them after 6 and ask what they are playing at as I moved when they were hiking the price which I was well within my rights to do!

sam1970

guys..i am thinking of leaving aol after being with them for 12 years...can i continue to use my aol email or will it have to go?