AOL price increase*check your emails and action within 30 days*

g0bgb

A****ol* !!!

thatsmyusername

Has anybody who asked for there MAC code received it yet ? I asked by telephone the same day the email was sent out and have not received it , i have since telephoned again and also sent several emails . I have now reported them to the ispa

g0bgb

After being told my package was going to increase from 14.99 to 19.99 , Being told by Indian call center pay up or cancel, I have now got a letter from AOL Headed " We're Sorry" "due to a data error" Now "Your monthly package fee will only increase in line with Governments new rate of VAT to 20%"
Now you have to ask yourself is this about turn due to Complaints , or people Canceling, or just a data error !
but now I don't need to move as until now I always been happy with AOL service, But I do feel sorry for those that cancelled straight away , I was going to wait until after the Xmas hols to see what the other providers did about the VAT
Hope you all get the same Letter, If not why not?

Tried to post scan of letter but site will not let me

novice-saver

As an aside to the increases, mine is due to go up, but friend a few miles away is NOT going up (from a lower figure than my £14.99)

If the Irishman I spoke to today to try and get a MAC code is correct in what he says, it is due to my local exchange NOT being unbundled (for AOL). Having checked at SamKnows that does appear to be a difference between our two exchanges.

I'm waiting to see if BE will be any better - it should be if their blurb is true (and they are unbundled on my local exchange).

kezzygirl

I too had the same email.I emailed them requesting mac code and received 3 acknowledgement emails on 3 consecutive days! I then received this today:

My name is John[COLOR=rgb(0,0,0)] [/COLOR][COLOR=rgb(0,0,0)]and thank you for contacting AOL Broadband Email Support. I can see from your email that you are requesting your MAC Code. I will certainly help you with this. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]We are sorry that you’ve decided to leave us. This email is to confirm that your Migration Authorisation Code (MAC) has been requested and will be sent to you separately via email to your master screen name within five working days. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]Your MAC is valid for a period of 30 days. If you do not use it within that time it will expire and your internet service will remain with AOL Broadband. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]Once you receive your MAC, you can give it to your new Internet Service Provider (ISP) so that they can take over the provision of your broadband service. When your new ISP notifies us that the migration of your service is complete, we will stop providing your broadband service. We would recommend that you contact us back following this, to ensure that your AOL account is cancelled as you will still be billed if you do not. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]If we receive confirmation of the migration after your next billing date, you will be billed as normal for the coming month. You should not cancel your payment method until after this final payment has been made. Please be aware that if you choose to cancel your broadband within your minimum-term commitment period, you may be charged a fee for the remaining months of this minimum term. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]If you have any questions about any of the information in this email, please call our Member Services team on 0844 499 5555* who will be happy to help. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]* The Member Services 0844 helpline is charged for at a standard flat rate of 5p per minute; calls made from mobiles usually cost more and will vary by provider. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]Prices are in pence per minute, including VAT, for BT landlines. A minimum call charge of 5p applies to all calls from BT lines. Charges and times via other providers may vary. The 0844 telephone number only works within the UK. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]If you have any further queries please do not hesitate to contact us again. Thank you for giving me the opportunity to assist you today. [/COLOR]
[COLOR=rgb(255,255,255)]_ [/COLOR]
[COLOR=rgb(0,0,0)]Kind regards, [/COLOR]
[COLOR=rgb(0,0,0)]John, [/COLOR]
[COLOR=rgb(0,0,0)]AOL Broadband Email Support. [/COLOR]


Original Message Follows:

---

So I have sent them a snotty enail back saying that they are changing the terms of my original agreement and that my whole point of emailing was to cancel the contract without penalty due to their changing the contract!i shall keep you informed of proceedings!

orraloon

I spoke with AOL Cancellations (got sub-continental call centre to put me straight through to Ireland) on Wed 15/12 evening; gist I want either a MAC code or a better deal than the emailed notification of hike from 14.99 to 19.99. I'm on a small rural BT exchange, a long way from becoming unbundled; so very little choice available.

Sounds like there are deals being brewed for January; e.g. I was offered same as now unlimited broadband at 14.99 / month but they would add in unlimited telephone calls as well. Such deal(s) not released yet and may vary, I have to contact the named individual in Ireland at start of January to initiate - though the rep did say AOL would honour the deal mentioned above if I wanted it in January. 12 month contract.

So get on their case, don't just accept price hike.

ahll

I have just realise that AOL have put up my braodband from 9.99 to 10.98 but I have not been informed about this at all..I just checked my emails. I am not in contract so know I can get broadband chaper from O2(I am a customer) so thinking I am going to move.

I have found out that apparently its because they insisted when I took it out that I paid on my credit card and now they are charging me 99p a month for the previlage ! They say I dont get charged this if I change to direct debit. Can I just check they if I do this they wont consider it that I have taken out a new contract as I am not in contract. Still may change to O2.

Does anyone have a cheap number to ring AOL so I can get my mac code ?

Thanks in advance

kezzygirl

Hi All, aol sent my mac code by email.I called them after I received the above email(from my previous post)and he said that I would not have to pay a penalty.So, I have switched to plusnet!I am expecting aol to try and charge me for breaking the contract but i shall explain what the man on the phone said and tell them it is their tough luck!

Chris_Murtough

AOL's FAQs say they have 2 price points. £14.99 for most people and £19.99 for people on small exchanges which haven't been unbundled.
I complained about my subscription going up by £5 and the imposition of credit card fees. I just got the usual e-mail run around so decided to go to the top and contacted Dido Harding who is CEO of TalkTalk. She kicked it over to her AOL Complaints Management Team who repeated the party line. So it didn't get me anywhere and AOL's customer retention policy is obviously Take It or Leave It.

If you want to contact Dido Harding she is at:
[EMAIL="dido.harding@talktalkgroup.com"]dido.harding@talktalkgroup.com[/EMAIL]
[EMAIL="Dido.Harding@talktalkplc.com"]Dido.Harding@talktalkplc.com[/EMAIL]

Good Luck

thatsmyusername

Chris_Murtough wrote: »

AOL's FAQs say they have 2 price points. £14.99 for most people and £19.99 for people on small exchanges which haven't been unbundled.
I complained about my subscription going up by £5 and the imposition of credit card fees. I just got the usual e-mail run around so decided to go to the top and contacted Dido Harding who is CEO of TalkTalk. She kicked it over to her AOL Complaints Management Team who repeated the party line. So it didn't get me anywhere and AOL's customer retention policy is obviously Take It or Leave It.

If you want to contact Dido Harding she is at:
[EMAIL="dido.harding@talktalkgroup.com"]dido.harding@talktalkgroup.com[/EMAIL]
[EMAIL="Dido.Harding@talktalkplc.com"]Dido.Harding@talktalkplc.com[/EMAIL]

Good Luck

Thank you for the information

I have just had a personal reply sent from Dido Hrading ( sent from her iphone )

She has promised a colleague will look in to the issue and get back to me . I asked for my mac code on the day the email was received . After 2 phone calls they still have not issued me with it